Customer Service Care

CURRICULUM VITAE

HENDRIK VILJOEN

PERSONAL INFORMATION

Full name : Hendrik Christoffel Igntaius

Date of birth : 1966/16/12

Identity number : 661**********

Phone number : +27-60-988-****

Email address : ac1yt4@r.postjobfree.com

Location : 14 Antiqua Toy Street Weltevreden Park Roodepoort

: 6 Modder Street Sallies Village Brakpan

Nationality : South African

Languages : Afrikaans, English

License : code 8

Marriage status : single

EDUCATION

Current : National certificate, Forensic Investigating Auditing, Collage SA

Grade 12, 1985 : Senior Certificate, HTS Jan De Klerk. English, Afrikaans, Electricians work, Technical drawing, Mathematics, Science.

Telkom Electrician : National Certificate, Telkom SA, Complete 1989.

National Certificate : Strategic Fraud Prevention, Intec Collage, complete 2009

Training Certificate : Microsoft Excel 2007 level 2, complete 2009

INHOUSE TRANING CERTIFICATES

Complete 2000 : Cellular call centre course, AMS Recruitment and Training, Vereeniging

Complete 2001 : Personal development program, Standard Bank SA

Complete 2005 : Dynamic Communications, Emmanuels staffing services

Complete 2005 : Introduction to call centre operations, Emmanuels staffing services

Complete 2005 : Underwriting and credit policy, Cell C SA

EMPLOYMENT HISTORY

First National Bank : 1st September 2013 to 30 September 2016. Inbound call centre agent, banking. Authorizations department, balances, statements and resolving queries as a frontline call centre agent. Skills, Authorizing and assisting VIP clients ISSP TCS and HCIR systems used on a daily basis. FNB international Visa and Master credit card holders. International travel queries, forex, interest queries, balance queries, open cards for travel, limit queries.

Reference Dave Mance, Team leader 083-***-**** and +27-11-369-****

Please see attach service letter

Reason for leaving, contract ended

Smartcom : June 2007 to October 2012, Vetting agent and call centre. Telecommunications. Hyde Park Johannesburg. Credit vetting of Vodacom, MTN, Cell C contracts and agreements. ITC checks, requesting bank codes for corporate clients and contracts, check for fraudulent documentation and info when vetting, admin duties, keep customer base up to date, mobile portability duties and general queries.

Please see attach service letter

Reference Maggie Theron, Manager, 086*-******

Komla Naido, head of department, 086*-******

Reason for leaving, Retrenched

Cell C : November 2001 to May 2007, call centre agent, Vetting agent, trade partner department. Telecommunications. Midrand . Credit vetting of individual and corporate clients. Run credit applications ITC to obtain score, check for fraudulent transactions and documentation, Trade partner help desk, building relationships with client base, stores, logging calls, sim swaps, assists franchise stores with vetting, client queries, billing queries, mobile portability, retention of existing clients, upgrades of existing clients, courier queries, logging calls for faulty handsets. Call centre, customer network queries, billing queries.

Was a temp position through Emmanuel’s Staffing services

Reason for leaving, accept permanent position at Smartcom

Standard bank SA : January 2001 to October 2001, call centre agent, customer care, credit cards. Banking, Central Johannesburg. Handling billing and interest queries, calculating cumulative figures, admin work, logging calls, assisting clients via email and fax.

Reference, Mrs Sundrie Paul, Manager based at Standard bank Head office cbd Johannesburg Simmons Street. 011-***-****

Was a temp position

Reason for leaving, accept better offer and future with Cell C.

Telkom Sa : January 1986 to November 2000, Telkom electrician, Telecommunications, Johannesburg. Fixing and maintain data and fax lines, corporate clients and individual clients, constructing new cable and telephone networks. Maintaining cable network and fixing cable faults. Supervisor for a year, manage 18 staff members, payroll, overtime figures, organizing material for the cable network, office duties.

Reference : Don’t have any contact numbers, please see service certificate and qualification.

Reason for leaving, resigned to build a future in the corporate industry and banking and finical industry.

Grade 12, 1985 : Please see info on top of cv

Skills : Strong interpersonal communication skills

: Problem analysis and problem solving

: Organizing skills and customer service orientation

: Adaptability to work under pressure

: Call centre

Cover letter

To whom it may concern

Please find enclose my cv and qualifications for the post advertised.

As u can see I have extensive call centre and customer care experience in banking, telecommunication, people interaction, office administration, retail sector and service industries, giving me a variety of skills and the ability to work with many different types of people and environments, I believe I can fit easily into any team and be a valuable asset for any successful company.

I am flexible, quick to learn, and pick up new skills. I also have new ideas and enthusiasm. I am keen to work for a company with great reputation and high profile.

I have excellent references and would be delighted to discuss the possibilities for the position.

Objectives : obtain a position as a team player in a people –orientated organization where I can maximize my customer care and call centre experience in a challenging environment to achieve the company goals. Seeking a position that will benefit from my customer care and call centre experience and skills and to solve customer’s queries and problems in a effective manner

Contact this candidate