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Employee Relations Customer Service

Location:
Manasquan, NJ
Posted:
August 23, 2017

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Resume:

JANETH PHILHOWER

ac1yqq@r.postjobfree.com Tel. 832-***-****

EDUCATION

Master of Business Administration, Fairleigh Dickinson University, Rutherford, New Jersey. Bachelor of Science, Bloomfield College, Bloomfield, New Jersey. Attended Wroxton College, Wroxton Oxfordshire, England and completed a Master Thesis. SUMMARY

Strategic Business Partner providing tactical services to business leaders in support of workforce planning, organizational design and development, performance management, policy creation and implementation, compliance, compensation and benefit administrations, data analytics, HRIS, employee relations and change management. Provide HR support for multi-state, multi-international and multi-site. Over ten years of demonstrated experience in all areas of Human Resources; labor relations, talent management, full cycle recruitment, employee relations, compliance, payroll and benefit administration, HRIS, Data Analytics, policies and procedures and immigration. Experienced working with Microsoft Office Suite, PeopleSoft, Taleo, Oracle, Kenexa, ATS, SAP, Kronos, ADP. Fluent in Spanish and English. WORKED

SOLAR TURBINES, GE OIL AND GAS, PITNEY BOWES, ENRON QUAKER OATS, SYSCO, SODEXO, UTMB HEALTH AND HOUSTON COMMUNITY COLLEGE ACCOMPLISHMENTS AND EXPERIENCE

Organizational Development and Training

• Implemented succession planning process.

• Rolled out Work Climate Survey and developed action plans to address and improve performance.

• Improved performance efficiencies by ensuring people’s goals plan are in place and aligned with organizational goals and objectives.

Identify competencies and talent gaps to determine workforce planning and supports development of people.

• Facilitated 360 executive performance feedback processes.

• Implemented On-Boarding processes to improve employee engagement retain talent and reduced turnover by 20%.

• Developed and implemented succession plan process to ensure organizational development; talent growth, back fills and training.

• Effective utilization of team building exercises through "Work Out" as a means to build trust and accepting risk.

• Ensure Joint Commission requirements are followed and in place in accordance with hospital standards.

Performance Management

• Provided recommendations after annually reviews to leadership in support of succession planning.

• Coached and advised and assist supervisors and managers with sensitive employee relation matters.

• Developed, mentor and coach HR department employees.

• Improved performance efficiencies by ensuring people’s goals plan are in place and aligned with organizational goals and objectives.

Recruitment and Staffing

• Supported a 1.8 million dollar Anadarko Petroleum start up by providing HR leadership to the project team under extremely tight deadlines and uncharted waters.

• Met Staffing needs with skilled workforce to support project.

• Developed velocity staffing and recruiting process to meet forecast timely. Consequently, avoided outsourcing recruitment of contingent workforce which resulted in 20% payroll cost reduction.

• Implemented On-Boarding processes to improve employee engagement retain talent and reduced turnover by 30%.

• Implemented talent and inclusion plan and integrated into recruiting and staffing efforts.

• Performed full cycle recruitment.

Compliance

• Ensured compliance with policies, procedures, and practices on personnel matters.

• Comply with Federal and State Laws

• Communicate staffing changes, policies and procedures.

• Developed and implemented policies: Prohibited Harassment, Violence in the Workplace, Drug and Alcohol.

• Developed compliance process to meet DOT guidelines for CDL drivers.

• Established FMLA administrative procedure and Interactive Process that meet regulatory compliance.

• Provided leadership with guidance and support on policy interpretation, employee relations and HR processes.

• Annual writing and administration of Affirmative Action Plan.

• Successfully completed an OFCCP.

Compensation Administration

• Assist Leadership annual review, preparation, and administration compensation plan structure.

• Designed incentive programs tie to key performance indicators and drive a self-funded process.

• Designed compensation transition plan to integrate into the GE pay for performance model and migrated from commission to bonus compensation plan.

• Executed compensation structured to reflect total rewards which included pay at risk compensation plan.

• Conducted pay survey analysis and executed a Market Base Compensation pay system which recognizes performance results.

• Developed and Administered Compensation Plan; base and variable pay compensation strategies, ensure JD are updated and market competitive.

Data Analytics

• Conducted exit interviews analysis to determine reasons behind separation to improve retention and employee engagement.

• Established metrics to assess progress in various HR areas; turn over, hiring, onboarding, absentee and leaves.

• Conducted cost benefits analysis to improve cost with restructured.

• Prepared fringe benefit calculation to establish a cost effective Reduction in Workforce Program; implemented cost effective Severance Policy.

Employee Relations

• Planned and implemented policies, programs.

• Ensured fair and consistent treatment of employees.

• Investigated all employee complaints and provided summary report, conclusion and recommendations.

• Participated and lead committees and special projects.

• Responded to all Employee inquiries and gain closure. HRIS

• Developed and maintained HRIS for all employee’s records and ensured data protection and confid entiality.

• Facilitated SAP implementation; ensured data integrity and accuracy in HRIS. Ensured employee data privacy.

Benefits Administration

• Led cost effective annual health insurance benefit renewal process. Reduced cost by proportionally reflecting cost sharing.

• Leveraged from automated capabilities and streamed line processes which reduced administrative burden.

• Led Affordable Care Act changes and ensured compliance under new regulations.

• Conducted Health Care Renewals and ensure HCR compliance. As well as, met all changes under Section 125 plan.

• End-to-end vendor management for all benefit plans; including 401K administrator.

• Ensure timely government reporting and filing requirements.

• Participate in merger and acquisition analysis and provide detail comparison with differences and similarities.

• Conducted and determined cost of benefits & labor for (O and M) as a percent of payroll (fringe). Labor Relations

• Successfully negotiated cost effective three year term for CBA.

• Executed strike contingency plan resulting in no customer service interruption.

• Ensured effective implementation of labor relations and positive employee relations strategies by training and partnering with others which improved collaboration and operating efficiencies.

• Successfully closed grievances, arbitration, and other unfair labor disputes.

• Implemented Union Awareness strategy to promote pro employee philosophy.

• Successfully negotiated a labor contract agreement with the International Chemical Workers Union. Multi State and International- Mergers and acquisitions

• Responsible for the HR function of all M & A in Caribbean, Caribbean Basin and South America.

• Implemented and executed HR plan in operating region (Benefits, Performance Management, Staffing, and Compensation.

• Ensure alignment of all HR processes, policies and procedures. Safety and Worker’s Compensation

• Implemented Loss Control initiative around Worker’s Compensation to mitigate cost

• Created proactive safety program, consistently review claims and adjusted reserves until close.

• Ensured top 10 OSHA initiatives are in place and Worker Compensation Administration. Community Relations

• Community involvement; participated in committee academic development and assisted with leadership course as a corporate fellow at the University of Houston.

• Led employee United Way campaign and other fund raising activities.

• Led Manufacturing Day annual celebration.

EMPLOYMENT HISTORY AND CHRONOLOGY

Solar Turbines Incorporated – HR Manager – April 2014 to Present Maximus Coffee – HR Director – October 2012 to February 2014 UTMB-Sodexo and TPI – HR Consultant – January 2011 to October 2012 Sysco – Director of Human Resources – November 2009 – January 2011 Inland Pipe Rehabilitation – VP HR – June 2008 to March 2009 Pitney Bowes – HR Business Partner – November 2006 to June 2008 PSC, Glazer – HR Consultant – July 2005 to November 2006 Houston Community College – HR Business Partner – August 2002 to July 2005 GE – HR Manager and Strategic Business Partner – July 2000 to August 2002



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