Customer Service Sales

Kelia Rubio

**** *. ******** ** *** *** Houston TX, 77042 • (832) 680- 7479 • ac1yqc@r.postjobfree.com

Objective

A motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business-like manner, Service orientated professional who is very confident when handling enquiries, complaints, and communications. An all around team player, who is able to work to timely demands and effectively manage multiple workloads.

AREAS OF EXPERTISE

Customer satisfaction, Interpret customer feedback Managing Customer Data Customer service. Listening to customers & Managing expectations. Bilingual (Spanish/English), Office Skills, Professional Presentations, Front-Office Operations, Computer Literate. Microsoft Word 60 wpm.

Experience

Reliant Energy- HOUSTON, TX- June 2016- Present

Customer Service Representative

Responding promptly to Residential & business customers enquiries via telephone, web chat and e-mail always in a professional & efficient manner.

Keeping up to date with all the company's products, services and procedures.

Always striving to get high sales to better my company.

XEROX Healthcare LLC., - HOUSTON, TX - November 2015 - June 2016

Pharmacy Technician 2

Processing prior authorizations & member prescriptions through various computer systems ensuring the accuracy of all data.

Approving Prior authorization forms by conducting outbound calls to Doctors and Nurses as well as faxing forms for approval.

Advising Patients of approvals & denials as well as the procedures, recommendations for the drug/prescription.

Including the counting and dispensing of medications, accurate labeling and packing in appropriate manner for shipment within the required timeframes.

T-MOBILE– HOUSTON, TX- February 2013-July 2015

Retail Sales Representative

The ability to communicate professionally in person and by phone.

Stocking shelves, counters, and tables with merchandise.

Utilize product knowledge to promote sales.

CONVERGENT OUTSOURCING INC., HOUSTON TX - July 2012-October 2013

Collector

Handling inbound and outbound calls with the objective of collecting delinquent accounts.

Negotiated to collect balance in full or best possible arrangements for consumer and company.

Managing numerous customer accounts on company's personal software.

Education

Lone Star College - Houston, TX 2015

Elsik High School - Houston, TX 2013

References upon request

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