Customer Service Manager
Resume:
Covering Letter
To:
The Director of HR Dept.
Dear Sir/Madam,
May I introduce myself to your esteemed organization At present, I am working with Safir Hotel
& Residence, Qatar & I am working in Jakarta either, in the capacity of Captain in charge
(Supervisor) in Lobby Lounge Coffee shop, Has been work for Flavors Restaurant (Fine dining, Buffet & Ala Carte Menu), Lobby Lounge Cafe, Al Roshinah Restaurant (Kuwaiti Restaurant Fine Dining) and Chitchat restaurant & Café. This Hotel comprises 156 rooms and has 24-hour room service. The hotel rotates positions from time to time in order to have detail work experience in Room Operations. In view of this, I had the opportunity to penetrate other Operation in all Outlets etc.
I am now looking for better opportunities. If my application suits your requirements, I do hope it merits due consideration. Enclosed herewith is a complete Curriculum Vitae for your kind perusal. If given a chance to work with you, I will prove to be an asset to your Organization & So many other experiences work I do in Hospitality Industry. Thanking you and looking forward to hearing from you favorably. Devi Oktaviani
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Devi Oktaviani
Address Jl. H Dimun 1 No: 110, Rt003/Rw024
Kec: Cilodong, Kel/Ds: Sukamaju, Depok
Mobile 081*********
Email *****.*******@*****.***
************@*****.***
CAREER OBJECTIVE:
To shape up my career in the field of customer service and other related functions, through the maximum utilization of my knowledge and experience gained in various fields of work that will help in contributing inputs to achieve the set goals in whatever organization I shall be a part. Page 3 of 5
EMPLOYMENT RECORDS
• SECRET RECIPE RESTAURANT ( RESTAURANT MANAGER)
Date Employe : February 01,2016 – May 30,2016
(Probation Contract)
Adress : Tunjungan Plaza 4,Lt 1Unit 76-79
Jl Basuki Rahmat, Surabaya
• IGOR’S PASTRY (ASSISTANT MANAGER)
Date Employed: February 06, 2015 – Mei 07, 2015
(Probation Contract)
Address : Jl. Wijaya 2 No: 122, Blok M, Jakarta
• PT VADS INDONESIA (TECHNICAL SUPPORT)
TM (TELKOM MALAYSIA)
Date Employee: February 01, 2014 – June 30, 2014
Adress : Jl Rasuna Said Kav 35 Jakarta
• LEROYAL HOTEL (GUEST SERVICE AGENT )
Date Employed: December 18, 2013 until 28 February 2014 Address : Arabian Gulf Road, Bneid Algar Desman, Kuwait Main Duties:
1. Check-in and check-out hotel guests in a confident, professional, and friendly manner.
2. Handling Reservation Booking rooms’ From Company or Individual/walk in Guest.
3. Handling Transportation
4. Handling Welcome Letter & Amenities for new Arrivals 5. Follow up any Emails from the system Outlook
6. Handling Profile & Traces for the guest In-house 7. Handling the payment from Banqueting food & beverage function 8. Handling Blocking rooms & Upgrade rooms from the system for new Arrivals
9. Handling Guest request & guest complaint
10. Handling Cashiering
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• SAFIR HOTEL & RESIDENCES (SUPERVISOR for Lobby lounge café & Flavors Restaurant Fine Dining)
Date Employed: May 20, 2010 to November 31, 2013.
Address : Al Aqeela Beach – Seashore 209 Fintas – Kuwait Main Duties:
1. Daily Reporting time before 30 minutes of real Duty time ( Opening Time ) 2. Fully responsible for any Reservation
3. Have to give briefing 2 minutes before 15 minutes of opening hours ( Lunch
& Dinner )
4. Making the shifting & Duty Roaster for staff
5. Have to checking the daily attendant sheet of staff 6. Any suggestion for improving business captain should write to the hall in charge of hall supervisor
7. Have to check daily necessary papers for staff
8. Have to ready weekly breakage list report
9. Have to written daily work permit for staff
10. Have to check K.O.T & B.O.T punctually. Guest dealing, courtesy, behavior, performance & service
• HOTEL THE REGENCY (WAITRESS for Silk Road Restaurant) Date Employee: 9 Dec 2009 – April 2010
Address : Al Beda’a, Al Tawoon Street, Salmiya 22012, State of Kuwait
• MOVENPICK HOTEL & RESORT AL-BIDA’A (WAITRESS for Round The Outlet Beldani Restaurant ( Seafood Ala carte menu),Movenpick Restaurant (Fine Dining ),Veranda Lounge ( Lobby Lounge ),Pool Bar & C Club Lounge & Bar (Exec Health Club ) Date Employee: 5 May 2007 – 30 June 2009
Address : Al-Bida’a, KUWAIT
• RITZ CARLTON HOTEL (HOUSEKEEPING - Room Attendant ) Date Employee: June 2006 – April 2007
Address : DOHA, QATAR
• INTERCONTINENTAL MID PLAZA HOTEL (WAITRESS – Deli Cake Shop),FRONT OFFICE STAFF (Concierge & Business Center Attendant Front Office, Gift Shop)
Date Employee: March1998 – April 2006
Address : JAKARTA, INDONESIA
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SKILL:
- English & Arabic language
- Microsoft word, Excel & Outlook system
- Micros system
- Opera system
- POS System
- Fidelio System
EDUCATION BACKGROUND:
- 1990, Graduated From Elementary School of SD Sukamaju, Depok
- 1993, Graduated From Junior High School of SMP Budi Bhakti, Depok
- 1996, Graduated From Senior High School Of SMAN I Bojong Gede, Bogor
- 2001, Graduated Of Diploma III of Management Office Division of TriSakti University Jakarta, Indonesia
PERSONAL PROFILE:
Name : Devi Oktaviani
Mobile no : 0812 –1245-3779
Email : *****.*******@*****.***
Date of birth : October 21, 1977
Country of birth : Indonesia
Nationality : Indonesian
Sex : Female
CROSS TRAINEE:
• Operator Telephone Front office in Movenpick Hotel Al Bida'a & Residence Hotel, Kuwait
• Food & Beverage Coordinator/Secretary in Safir Hotel & Residence, Kuwait
• Reservation Front Office in Safir Hotel & Resident, Kuwait
Contact this candidate