Customer Service Data Entry
Resume:
LARFAYE JAMISON.
Universal City, TX 78148
ac1yoh@r.postjobfree.com
Cell: 210-***-****
Summary of Qualifications:
Over 10 years dedicated to exhibiting superior Customer Service and Sales.
Academically recognized for demonstrating commitment towards achieving Associate's Degree.
Exercised effective decision making, critical thinking, and ability to solve problems efficiently.
Outstanding capability to work under pressure and produce an outcome of success.
Experience:
Alamo College District
09/2016-Present
Universal City, TX
Senior Specialist -Student Success
Supports students through connection, entry, progression and completion processes.
Assesses and addresses student needs through multiple approaches.
Communicates with students through E-mail, Phone, Chat, F2F, Direct Mail and Web.
Refers students to appropriate areas for additional services.
Assists in generating reports to support department initiatives/needs; scans, indexes and prints student records, and trains others on how to scan.
Assists in the delivery/support of workshops/training/events supporting student success.
Collects, verifies, and inputs student data.
Disseminates general registration and payment information.
Reviews status/ time ticketing / holds / check / outstanding balances for course registration.
Provides quality, student-centered service and engages in continuous quality enhancements.
Works collaboratively with staff, faculty in support of student initiatives (faculty advising, early alerts, learning communities, etc.)
Manpower-with Alamo College District
05/2016-Present
San Antonio, TX
Data Entry Clerk
prepare, compile and sort documents for data entry
check students data for accuracy in banner
verify data and correct data where necessary
obtain further information for incomplete documents
enter data from source documents into prescribed computer database, files and forms, update data
check completed work for accuracy
Patterson Dental
08/2015-10/2015
San Antonio, TX
Receptionist
Answered, screened and directed inbound phone calls.
Took verbal and written messages and transmitted them to exact person/destination.
Accepted letters and packages delivered to the front desk and distributed to appropriate staff.
Interacted well with managers and the public
Coordinated maintenance of the front desk
Kept and maintain the reception area
Dillard’s
09/2014-May 2015
San Antonio, TX
General Sales Representative
Located customer needs and sold merchandise to many of potential walk-in clients
Effectively introduced new and innovative perfume products
Successfully ensured customer satisfaction with professionalism throughout career
Consulted with co-workers to organize and improve work systems and replenish stock
The Dawn Rhodes Salon
01/2012-Present
San Antonio, TX
Hair Stylist
Aided in consultations with clients and provided beauty services.
Implemented customer service in construction of hair styling and overall customer experience.
Promoted suggested hair products.
Set appointments for clientele, also basic customer service phone etiquette.
IVIS PCS, Inc.
06/2011-01/2012
San Antonio, TX
Procurement Coordinator
Assisted with Government procurement of goods and services on behalf of a government agency.
Created contracts for the Unauthorized Commitment in order to regain payment from customer.
Corresponded with doctors and authorized officials concerning payments on non-authorized commitments.
Provided clerical duties such as: Prepared documents, files and email correspondence to the appropriate person.
Portage Inc.
05/2008-06/2011
San Antonio, TX
Contract Specialist 1
Assisted with pre-award and post-award contract closeout functions for a variety of Contracting Support Services.
Request for proposal development, proposal evaluations, business analysis, recommendations and cost-price analysis.
Prepared and distributed award packages consisting of signed and approved contracts.
Performed other related duties as listed: Pulled receiving reports form Wide Area Workflow (WAWF), accounting reports from Mechanization of Contract Administration Services (MOCAS), and assigned Contract Administration to the Air Force Center for Engineering and the Environment (AFCEE/ACV) division.
Processed documents and files for pre-closeout of contracts.
IVIS PSC, Inc.
09/2006-05/2008
San Antonio, TX
Administrative Support
Disseminated the Period of Performance Report to the appropriate program managers.
Administered the Period of Performance Expiration Reports for notices of contract expiration within a 60 day advance.
Modified contracts in the ConWrite award system.
Typed, scan and emailed correspondence to Contractors and Contract Officer Representative (COR) to inform them of changes that have been made to the contracts.
Judson Independent High School
03/2006-10/2007
Live Oak, TX
Substitute Teacher
Conducted classroom instructions using professional teaching principles, practices and techniques.
Maintained a keen awareness of student’s progress in classroom setting.
Collaborated with teachers regarding their student’s progress.
Motivated student’s to develop skills in research, also utilize educational and media centers for educational use.
Education:
05/2005
St. Philips College, San Antonio, TX
Associates in Applied Science in Interior Environmental Design
Currently working towards Bachelor’s Degree
Licensures:
1993-1997
Mississippi Board of Cosmetology
1997-Present
Texas Board of Cosmetology
Certificates:
Certificate in PAVE competition for designing of a KIOSK
Certificate of Training:
Military Munitions Response Program
Special Skills:
Microsoft Office Word, Outlook, Contract Systems (ConWrite, MXT and MOCAS, Constant Contact, Goldmine, WAWF)
References:
Melissa Hearst
Contract Specialist/US Air Force
ac1yoh@r.postjobfree.com
Sandra Ramsey
Human Resource Generalist/Boeing
ac1yoh@r.postjobfree.com
Bridgette Vincent
Data Clerk/Gates Academy
ac1yoh@r.postjobfree.com
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