Customer Service Manager

RESUME

Pooja Verma

** ********** ****, ***** ******* East QLD 4122

Mobile: 045*-***-***

Email: *****.********@*****.***

CAREER OBJECTIVE

As a dedicated Business Management student, I have been keen to develop a professional career, wishing to enhance my skills and abilities, while contributing to company goals and visions.

EDUCATIONAL QUALIFICATION

Completed –Advance Diploma of Business(2017)

Pacific International College Pty Ltd, Brisbane

Completed-Diploma of Management (2016)

Pacific International College Pty Ltd, Brisbane

Completed –Post Graduation Diploma in Computer Applications (2007)

Punjabi University, India

Completed –Bachelor in Arts (2005)

Punjab University, India

RECENT EMPLOYMENT HISTORY

[DATE] – 30 March 2016 to Current Salon Manager

Elegant Eyebrows, Gold Coast, Australia

DUTIES AND TASKS

• Customer service and maintaining Customer Loyalty

• Cash Management including daily Banking and handling

• Administration tasks including daily/monthly analytical reporting to HO

• Labor Management including Staff recruitment, training and weekly Roster

• Training and development of Team Members including performance management;

• Stock Management including stock ordering and maintaining;

• Marketing Management including running local promotions and advertisement

• Health & Safety Management including training of staff on safety standards and daily assessments

• Maintenance including addressing any repairs and daily smooth operation of all equipment's

Including all services of salon like; Eyebrow & Eyelash Tinting, Eyebrow Threading, Lash Perming, Henna tattoo, Head Massage, Facial,Waxing.

28 June 2015 - 28 March 2016 Brow Technician

Winkbar, Brisbane, Australia

DUTIES AND TASKS

Cash Handling

Customer Services

Stock taking

Eyebrow & Eyelash Tinting

Eyebrow Threading

Lash Perming

Head Massage

Product Selling

Cleaning

30 March 2015 - 27 June 2015 Beauty Therapist

Glamour Beauty Salon, Brisbane, Australia

DUTIES AND TASKS

Cash Handling

Customer Services

Stock Taking

Eyebrow & Eyelash Tinting

Eyebrow Threading

Head Massage

Lash Perming

Henna Tattoo

Waxing

Facial

Manicure & Pedicure

Product Selling

Cleaning

1 April 2012 - 31 October 2013 Assistant Manager

Shri Balaji International, India

DUTIES AND TASKS

Hiring,Firing &Supervision of Staff

Employee Discipline

Customer Services

Making Clint Records

Scheduling & Payroll

Create Reports

Monitor Operating Costs & budgets

Making Bank Payments

Motivate Staff

23 January 2009 – 6 December 2011 Associate Manager

IndusInd Bank, India

DUTIES AND TASKS

(Cash Handling) Receive checks and cash deposit, verify amounts and check accuracy of deposit slips.

(Customer Services) Resolve problems or discrepancies concerning customer’s accounts.

Funds Transfers

Clearing checks & drafts

Making Clint Records and answering the phone calls

Product selling such as saving bonds, money orders, credit cards and life & health Insurance

Check Daily Transactions Reports

Training new staff

Stock Handling

Filling ATM cash

Complete Special Requests such as ordering bank cards and checks.

KEY SKILLS AND PERSONAL ATTRIBUTES

Team Work and Communication:

I have an ability to share knowledge and collaborate with fellow employees, facilitating cooperation and communication among team members.

I have highly developed communication skills demonstrated through broad experience in different situations. It can liaise effectively with people from various backgrounds and cultures with the ability to communicate in English, Hindi and Punjabi.

Time Management and Attention to Detail:

I can prove to manage time effectively by demonstrating exceptional planning, organizing and scheduling techniques, to ensure successful completion of tasks and responsibilities.

Thorough with outstanding attention to detail, consistently produces quality work and delivers accurate reporting and documentation to manage even when under extreme pressure to meet deadlines.

Technical Knowledge:

Proficient in the use of MS Office, Windows 7, and Internet Explorer

Personal Qualities:

I can give customer service, qualities like patience, good memory, positive attitude, manual dexterity.

I acknowledged as a hardworking and trustworthy company employee, who is reliable and works efficiently with a friendly and honest approach.

I am a quick learner with the ability to easily grasp and put into application new ideas

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