ANDREA BAGBY

Dispatcher

Pittsburgh, PA *****

ac1ynb@r.postjobfree.com - 412-***-****

• Hardworking, enthusiastic, responsible team worker, requiring minimal supervision • Good communicator, helpful, courteous, friendly, customer-oriented, and punctual • Experienced in customer service, Microsoft word, access, and excel. • 50 w.p.m. typing • 12,000 keystrokes alpha/numeric

Authorized to work in the US for any employer

WORK EXPERIENCE

Patient Flow Supervisor

Childrens Hospital - Pittsburgh, PA-August 2011 to Present

Answer phones and taking requests for patient transport tasks, enter information into Team Transport.

Enter transport tasks into Teletracking System.

Enter dirty beds into Teletracking System, facilitates terminal clean process with housekeepers, floor techs, and managers using UV System.

Dispatching transport tasks to available transporters.

Fielding information and complaint calls from customers.

Assigning work and meal breaks.

Call in employess to cover unexpected absences and spikes in department activity.

Create days-on/days-off schedules for transporters.

Processing/entering employee payroll.

Generate TeamTransport productivity reports.

Supervise housekeeping staff (50 employees daily)

Strong customer service skills

Administrative Assistant

Litigation Solutions - Pittsburgh, PA-February 2011 to August 2011

• Obtain Subpoena records for defense attornies

• Send Subpoena’s to appropriate counties for signature and seal

• Securing medical records

• Retrieving client information for depositions

• Perfoming basic office duties

Dispatcher

Diamond Cargo Express-September 2005 to June 2009

Mike Cunningham 412-***-****

• Greet customers, receive incoming calls, book and confirm delivery and pick-up appointments

• Bill customers, explain fees and process payments

• Recorded and distributed phone messages; filed; typed; photocopied; sent and received faxes

• Provided excellent prompt and courteous customer service

• Performed inventory, ordered replacement and new stock from vendors, and assembled displays

• Set up driver routes

• Scheduled D.O.T. physicals and screenings

• Set employee daily schedules

• Covered employee vacations, and call-offs

Quick Courier

Lou Mozurak-March 2000 to April 2004

Dispatcher

Lou Mozurak 412-***-****

• Set up dependable, safe, efficient courteous service to a wide variety of clients

• Maintained vehicle records, schedules, and proper insurance

• Kept abreast of local activities, available routes and traffic and road conditions

• Input hard-copy timesheet data into payroll system and ensured entries were balanced for employees

• Generated and maintained current employee personnel files

• Provided prompt, courteous and efficient customer service

• Multitask in a fast-paced, team-oriented environment with a varied schedule

• Performed additional duties as required and assigned.

EDUCATION

Associates in Science

Community College of Allegheny County

August 2010

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