Entry Level IT

Robert Ha

***** ***** ***** ******* • San Antonio, TX 78253 • 915-***-**** • **********@*****.***

OBJECTIVE

Recent graduate seeking an entry level Information Technology Position. SUMMARY OF QUALIFICATIONS

• Highly skilled in installing, repairing and troubleshooting computer hardware.

• Experienced in configuring and troubleshooting windows applications.

• Extremely motivated with strong work ethic; Able to prioritize tasks and meet deadlines.

• Highly cooperative team member; Strong team leader. SUMMARY OF SKILLS

Soft Skills Software

Exceptional Customer Service Hardware Installation and troubleshooting Superb Communication Skills Windows OS configuration and trouble shooting Outstanding Management Qualities Proficient in Microsoft Office applications Exceptional Problem Solving Knowledge of Anti-Virus and security concepts EDUCATION

Associate of Arts, Criminal Justice, Alamo Colleges, San Antonio, TX PROJECTS

Personal Computer Building

• Designed build and installed hardware, software, and peripherals.

• Successfully configured multiple personal computers.

• Set budget and acquired hardware from multiple retailers to complete project. Business Network Setup

• Facilitated network connectivity for all computers, printers, and tablets.

• Established best channel for router and modem providing maximum performance.

• Setup windows authentication with special access permissions to company software based on employee status.

EXPERIENCE

Business Assistant Manager, Spring Mobile, San Antonio, TX, Current

• Troubleshoot customer’s IOS or Android devices.

• Analyze and resolved billing issues.

• Answer customer’s questions and addressed their issues and complaints.

• Transition customers from personal to business accounts to increase revenue. Customer Service Representative, Spectrum, San Antonio, TX, 2017-2017

• Create new accounts using CSG International revenue management software.

• Basic trouble shooting of customers cable, internet, or phone issues.

• Handle dispatch or technicians for new installations or trouble calls.

• Utilize effective communications skills to assist customers in a timely manner.

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