Professional Experience Microsoft Office

Bryan O. Cagnan

Villa Azalea CotCot Liloan Cebu 092******** ***********@*****.***

Professional Experience:

Oct 2003 - Oct 2004 Tech Support Rep.

Oct 2004 - Dec 2011 SME/Trainer

Jan 2012 - Jan 2013 U verse Tech Support Rep./Floorwalker

Jan 2013 - Aug 2013 AT&T 9 State Voice

Aug 2013 - Jun 2014 AT&T 9 State Chat

Jun 2014 - Nov 2014 AT&T U verse Chat

Nov 2014 - Aug 2016 Microsoft Phone and Chat Support

-Assisted in troubleshooting user problems relating to Internet Connection and Emails.

-Performed upgrades, installation of software and drivers and essential desktop troubleshooting.

-Troubleshooting hardware peripherals like Modems, Routers, Mobile Phones and Handhelds

-Resolved technical issues pertaining to any hardware or software related problem.

Technical Skills:

Software : OS (Windows and Mac), Microsoft Office, Client Email and Browsers

Hardware: Modems, Routers, Phones, TV, DVR and Handheld Device

Trainings:

CORE SKILLS TRAINING

The program includes segments on Listening (using authentic recordings in call analysis), Confidence, Tone, Handling Challenging Interactions, Positive Framing, Thought Organization, and US Culture and Geography.

7 Habits of Highly Effective People

The 7 Habits of Highly Effective People Workshop creates a solid foundation upon which the organization can build and grow. The course helps participants gain experience in applying principles that yield productivity, improved communication, strengthen relationships, increase influence, and focus on critical priorities.

Education:

Cebu Institute of Technology (CIT)

Bachelor of Science in Computer Engineering (BSCompE)

1996-2000

Reference:

Al Ryan Santiago

Sr. Account Manager (Sykes)

Mobile: 091*-***-****

Edmar Cabarubias

Sr. Trainer (Sykes)

Mobile: 093*-***-****

Helen Zarate

OMD Analyst (Sykes)

Mobile: 091*-***-****

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