Customer Service Sales
Resume:
Wendy Luna
E-Mail: ****.*****@*****.***
Summary
Solid team player with upbeat, positive attitude. I am a highly enthusiastic customer service professional with 5 years’ experience. Retail Sales Associate skilled as well in high-end merchandise environments. Dedicated and motivated to maintain customer satisfaction and contribute to company success by being hardworking, mature, adaptable, reliable, and focused.
Skills
Courteous demeanor
Opening/closing procedures
Adaptive team player
Telephone skills
Multi-task Management
Active listening skills
Data Collection/Entry
Prioritization
Accomplishments
Customer Interface
Database Maintenance
Greeted customers upon entrance and handled all cash and credit transactions
Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service
Consistently generated additional revenue through skilled sales techniques.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Provided required weekly, monthly and quarterly reports listing sales figures and client track records.
Assigned patrons to tables suitable for their needs and according to rotation
Experience
Drix Restaurant Katy, TX January 2016 to August 2016
Waitress: Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Maintained full knowledge of bar and menu items and made recommendations. Prepared mixed drinks; poured wine, beer and nonalcoholic beverages. Diligently cleaned, sanitized and organized food speed racks. Maximized table turns and rotated seating. Supported other areas of the restaurant as necessary, such as setup, cleanup, prep work and equipment maintenance. Provided high quality service. Assisted servers and dining room hosts and quickly responded to guests' needs.
Peli Peli Restaurant Houston, TX December 2014 to October 2015
Hostess: Politely answered phones promptly and recorded and confirmed reservations. Maintained a professional tone of voice and words at all times, including during peak rush hours. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and promptly seating all guests.
Sears Katy, TX September 2012 to November 2013
Cashier: Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures. Placed special orders and called other stores to find desired items. Computed sales prices, total purchases and processed payments. Described merchandise and explain operation of merchandise to customers. Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
Paris Gallery Salon and Spa Katy, TX October 2011 to June 2012
Receptionist: Organized personal and professional calendars and supplied reminders of upcoming appointments and events. Handled incoming and outgoing correspondence, including mail, email and faxes. Typed documents, updated websites and compiled information for meetings. Screened telephone calls and inquiries and directed them as appropriate.
Education and Training
2016 Career Health Care Professionals Houston, TX
Radiology Technician
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