Customer Service Medical Assistant

Danyelle Parker

Washington, D.C. 202-***-**** ac1yj9@r.postjobfree.com

Medical Assistant

Driven healthcare professional with the right combination of medical training and hands-on practical application in multiple settings. Leverages expertise in patient intake processes, including checking vital signs. Brings to the table added value in supporting the day-to-day needs of patients, as well as working in fast-paced hospital settings.

Core Competencies

● Vital Signs & Intake Operations ● Instruments Identification ● Cross-Functional Collaboration

● Pharmacology Processes & Procedures ● EKG Respiratory Testing ● Customer Service & Rapport

● Medical Terminology & Expertise ● CPR & First Aid Certifications ● MS Office Suite

Professional Experience

Harris Teeter 10/2016-Present

• Home shop lead selector

• Shop customers online grocery orders

• Assist on the front end

• Assist with scanning coordinator, charging & putting up the new tags for the sales week

Retail Data 12/201*-**-****

-Auditor

-Scanning

-Data Collector

SAFEWAY – Washington, D.C. 1/2014 – 9/2014

Manager (10/2011-10/2016)

: Counting & run the cash office

: Customer Service

:Managing the front end

Manage & Supervise the front end

Bookkeeping/Accounting

OPening & closing the store

Hiring manager

Assisting in different departments

Customer Service Rep

Cashier

Retail Service Specialist (12/2014 – 01/2015)

• Ensured 100% compliance with all policies, procedures and best practices, auditing Safeway stores for alignment with pricing.

• Key member of the audit team, ensuring the restrooms and pharmacy were clean, as well as checking for outstated products in the store.

Cashier (10/2011 – 12/2013)

• Assisted customers with groceries, including customer service, sales and cashiering.

• Collaborated cross-functionally, supporting the Meat Department on an as needed basis.

• Maximized customer satisfaction, interacting with 100+ customers each day.

STODDARD BAPTIST NURSING HOME – Washington, D.C. 1/2011 – 8/2011

Nursing Assistant Volunteer

• Performed a wide range of daily operations, including performing vitals, personal grooming, cleaning dentures, serving trays, feeding and catheter care.

• Assisted residents with daily personal functions, including toileting needs and personal hygiene.

• Obtained and recorded vital signs for hospital visits, including obtaining and monitoring blood sugar levels.

• Cleaned and sterilized dressings to wounds, maintaining compliance with all best practices and processes.

• Provided nutritional intake to patients requiring assistance, as well as providing liquids throughout the day to ensure proper hydration.

Additional Experience

HOWARD UNIVERSITY HOSPITAL – Washington, D.C. 4/2012 – 3/2013

Medical Assistant Externship, Plastic & Bariatric Surgery

• Operated in an administrative and operations support capacity, answering phones, scheduling appointments, creating referrals and faxing / filing documents.

• Created patient charts, ensuring complete accuracy and confidentiality with respect to patient information while also checking patient vitals.

• Teamed with multiple departments, assisting with clinical procedures, patient billing, medical insurance and completing lab forms.

Education _

Friendship Collegiate Academy, Medical Assistant, Med Tech College (2011)

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