Administrative Assistant Customer Service

SNEHAL SHAH

* ***** **** **** 365-***-****

Brampton, ON L6R 2M1 **************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Over 3 years of experience as an Administrative Assistant

Bachelor’s Degree (Accredited by WES)

Detail oriented, flexible, quick learner, and effective team player

Excellence in compiling data, preparing reports and typing correspondence

Skilled in negotiating purchase of office stationery and supplies with various vendors

Working knowledge of Microsoft Word and Excel

Experience in working in a fast paced environment and also possess multi tasking abilities

SKILLS AND EXPERIENCE

Administration

Negotiated pricing on services, stationery, supplies, printing, and travel, saving 20% in annual expenses

Arranged and coordinated overseas travel, hotel reservations, car rentals for company executives

Calculated monthly expense reports for submission to the accounting department

Initiated calls, relayed information to the appropriate parties and paged personnel as required

Reviewed and prepared outgoing mail for dispatch through regular post or courier

Maintained calendars, scheduled appointments and meetings for company executives

Created vendor filing system which increased efficiency of vendor file retrieval

Recorded and maintained minutes of meetings

Managed petty cash ensured collection of approved invoices and receipts, reconciled total expenses with opening cash balance

Customer Service/Client Support

Provided product information to customers, answered enquiries and resolved customer issues

Performed data entry with speed and accuracy.

Answered telephone calls, emails and took messages as required

Greeted visitors and arranged for refreshments, meals and hotel accommodations

Followed up with clients regarding instructions and dispatch of documents

Received and processed payments by cash, credit card, debit payment or cheque

Management and Supervision

Provided training to new administrative staff on equipment, professional conduct and office procedures

Scheduled and supervised the regular repair and maintenance of office equipment and furniture

Finalized daily and monthly administrative reports for management

Reported daily sales to senior management to facilitate decision-making

EMPLOYMENT HISTORY

Administrative Assistant - United Traders Pvt. Ltd, Mumbai, India 2012-2015

Senior Executive - Capita India Pvt. Ltd, Pune, India 2006-2011

EDUCATION

Bachelor’s of Science in Chemistry-University of Pune, India 2004

References Available Upon Request

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