Andrew Trotter

**** *. ****** ****

Phoenix, Arizona 85033

313-***-****

ac1yis@r.postjobfree.com

August 22, 2017

Matrix Aviation Services

*** ***** ***

Los Angeles, CA 90045

Dear Human Resource Representative:

With great interest I am applying for the Airline Customer Service Associate with Matrix Aviation Services. I believe that my professional background and educational experience, support my ability to be a successful within Matrix Aviation Services. I have earned an Associate Degree in Accounting, which enables me to be proficient in most computer programs.

I have worked in customer service roles for over 5 years. I am always patient, when a customer has an issue, I am silently listening, so I can solve the issue correctly. My attentiveness to the customers’ needs are always a priority. At times I go beyond what the customer asks for just so they will be satisfied and patronize the business again. When speaking, I am always very courteous and professional. I have full knowledge of all services provided, so that I can provide the customers with best service. When encountering negative customers, I always stay professional and use positive words, so not to create an even more negative situation. Time management is always a priority from beginning to the end of my work day. At times when a situation is not resolved at the end of my work day, I will stay until the matter is resolved.

I appreciate an opportunity to discuss my qualifications in a personal interview at your convenience. I appreciate your consideration of my application and I look forward in meeting with you to discuss my qualifications. Thank you for your time and consideration. I can be reached at 313-***-**** or by email ac1yis@r.postjobfree.com.

Respectfully,

Andrew Trotter

Enclosure: Résumé

Andrew Wesley Trotter

6131 W Thomas Rd Phoenix, AZ 85033 313-***-**** ac1yis@r.postjobfree.com

PROFESSIONAL SUMMARY:

Highly effective customer service representative with over 5 years of experience. Enthusiastic to work with clients having challenging needs, while contributing my proficient abilities in being patient, communication, attentiveness, time management and problem solver skills to meet the clients’ demands.

EDUCATION:

Washtenaw Community College Ann Arbor, MI May 2017

Associate in Applied Science Accounting, GPA 3.6

SKILLS:

Customer Service

Cash/Credit/Debit Transactions

3 years accounting experience

Inventory

Energetic & Engaging

Works well under pressure

Quality Control

Tax Preparer

MS Office: Word, PowerPoint, Excel, Outlook

EXPERIENCE:

Eisenhower Center, Rehab associate Ann Arbor, MI 3/2017-7/2017

Helped brained injured clients through the day

Took clients to movies, Starbucks, the mall, etc.

Drove clients to doctor appointment and physical therapy

Handled clients concerns with empathy and resolved challenges.

Created entertainment for clients.

Demonstrated positive attitude toward clients and families.

Maximum Tax Service, Tax Preparer Ypsilanti, MI 8/2015-5/2017

Prepared over 1,000 tax payers taxes

Answered the phone at office

Made sure office was clean

Organized appointments on excel

M&M Care, Inc., Enrichment Specialist Canton, MI 10/2014-6/2015

Teach and care for students from 9-12 years of age

Educate and tutor students with Math, Science, English, History, Music

Monitor and discipline students; reinforce positive behavior

Gather students from pick up location to afterschool classroom

Monitor students on the playground and serve afternoon snacks

Facilitate and create themed activities for students

Die Services International, Press Operator & Quality Control Belleville, MI 2/2014-9/2014

Operated press: molded, bent, and cut various automotive steel material and parts

Quality control: inspect parts for defects

Track daily production amounts and report to supervisor

Maintained cleanliness and operation of press

Target, Cashier Canton, MI 12/2013-1/2014

Greeted customers and provided product knowledge and location

Operated cash register to exchange cash, credit/debit, gift cards, and stamp transactions

Maintained orderly area and restocked products in cashier area

VOLUNTEER:

University of Michigan Ann Arbor, MI 9/2010-11/2010

Volunteer Concessions

Greeted customers, prepared and served concession food and beverage orders

Exchanged cash, credit/debit for concession products

Adhered to all food and safety regulations

Contact this candidate