MATTHEW C. RICE

***** * *** ***. ******* Valley, WA 99216

ac1yh1@r.postjobfree.com

425-***-****

PROFESSIONAL SUMMARY

Reliable manager with strong background in customer service and conflict resolution. Hiring and training of employees. High-level communicator, teaches others with clarity. Quick learner, flexible, honest, strong work ethic.

Core Skills:

● Conflict Resolution

● Intuit QuickBooks

● Microsoft Office 2007 and Office 365 (Excel, Word, PowerPoint)

● Office set-up

● Management and interpersonal skills

EXPERIENCE

DOUGLAS COUNTY, Wenatchee, WA, October 2015-April 2017 Foreclosure Deputy Treasurer

● Manage county foreclosure process

● Executed transfer of property auctions to bid4assets.com increasing auction visibility

● Coordinate between delinquent property owners, prosecuting attorney, and treasurer

● Contact property owners to notify and help prevent foreclosure

● Phone contact specialist for Spanish speaking property owners Warrant Deputy

● Reconcile bank activity for public districts and school districts

● Affidavits for real estate excise taxes

● Customer Service and conflict resolution

MONEYTREE INC. Wenatchee, WA, October 2008-September 2015 Branch Manager

● Employee hiring, training, reviews, and termination

● Audit vault balance, order cash, organize and maintain client accounts

● Attended leadership seminars and conferences for ongoing training

● Multiple customer service awards through secret shopper programs

● Customer service and conflict resolution

● New client accounts, verify identity and income, explain policies

● Underwrite loans, identify high-risk checks

● Transition open loans into payment plans

MATTHEW C. RICE

INTERNATIONAL DATA SOLUTIONS, Heredia, Costa Rica, October 2002-June 2008 Customer Service Supervisor

● Direct customer relations, work with agents to open customer accounts

● Provide clarity to customers about policies and rules

● Process VIP client money transfers

● Claims manager-resolution for questions and disputes, tape review as needed

● Take control of any situation that cannot be handled by another customer service representative

● Maintain customer profiles and customer data spreadsheets

● Keep record of client payments and remaining balances for services rendered

● Conduct billing with QuickBooks for more than 500 clients

● Schedule and asses the work of other customer service representatives

● Planned and made recommendations to senior management for improved customer service, efficiency, and system usability by employees INSTANT ACTION SPORTS, San Jose, Costa Rica, May 1999-November 2002 Floor Manager

● Employee training on company policies

● Coordinate and assess assignments of coworkers

● Exclusive handler for VIP clients and their accounts

● Client account set-up, organize and maintain client accounts & profile information

● Perform account billing

● Install cabling for an office

● Set-up office computers and install software

EDUCATION

Brigham Young University-Idaho, Rexburg, ID, Pathways Program, 2016-2017 Bellevue College, Bellevue, WA, General Studies, 2008-2009, 2015 Sammamish High School, Bellevue, WA, High School Diploma MATTHEW C. RICE

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