JULIE MEEKER

**** ****** **** **** – Soddy Daisy, TN 37379

423-***-**** – ac1ygs@r.postjobfree.com

SUMMARY

I’m looking for an organizational leadership position where I can use my experience and mentoring skills to take your company to the next level. Built and implemented a comprehensive hiring and training program from the ground up. Experienced Lead Manager who excels in employee relations, new hire candidate identification and on-boarding. Over ten years of comprehensive Human Resources experience in a Lead role with proven cost saving results.

KEY COMPETENCE

FMLA/ADA/Disability management Ability to apply corporate policy

Six Sigma Certification Multi-site operations proficient

Logistics management Superior collaboration and idea-sharing

Corporate orientation programs Employee relations

Strategic planning Business process re-engineering

E-verify & Affirmative Action Pro Advanced problem solving

Team building Conflict resolution

PROFESSIONAL EXPERIENCE

CLIENT EXECUTIVE Sept 2014 – January 2017

Cigna Healthcare Chattanooga, TN

Met with an average of twelve large volume clients per week consistently, resulting in a 100% client retention rate.

Collaborate with other account managers and executives to prepare and deliver performance updates and quarterly business reviews directly to clients.

Addressed escalated customer questions and concerns regarding products, prices and availability.

Organized joint sales calls with current and prospective customers and outside vendors.

Owned the entire customer experience from product implementation to install insuring accuracy and minimizing errors and disruptions.

Directed all phases of project implementation from beginning to end.

Recommended process and system improvements such as standardization benefits which could be auto adjudicated to insure both speed of processing and financial accuracy.

Monitored timelines and flagged potential issues to be addressed.

Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions in order to drive consistency of service.

Assessed vendor products and maintained positive vendor relations.

Delivered status reports to stakeholders for budgeting and planning purposes.

Collaborated with cross-functional teams to draft project schedules and plans.

Proactively utilized reporting and internal databases in order to identify issues that impact performance.

HIRING AND TRAINING LEAD January 2010 – September 2014

Cigna Healthcare Chattanooga, TN

Recruited and interviewed an average of 1000 applicants per year to fill ten new hire classes annually.

Served as a company representative at job fairs to promote company objectives at locations across the US.

Advised managers on organizational policy matters and recommended necessary changes.

Conducted new employee orientation to foster positive attitude toward organizational objectives.

Led discussions on future capacity planning needed to fulfill customer needs then recruited, interviewed, selected and trained new employees.

Developed comprehensive hiring and training protocols for all new hires during my tenure as Lead that reduced employee turnover rates from 22% to <4% resulting in a cost savings of $2 Million annually.

Handled understaffing, employment disputes, terminating employee and administered disciplinary procedures.

Administered compensation, benefits and performance management systems and safety programs.

Developed audit process and maintained database of employee audits that are used to provide immediate feedback and identify knowledge gaps so that additional training and support could be given to meet metrics.

CLAIMS AND CLAIM MANAGEMENT June 2000 – January 2010

Cigna Healthcare Chattanooga, TN

Boosted company efficiency through technology upgrades and process improvements such as implementing the use of macros, daily productivity reporting and real-time load balancing of work across the network.

Established operational objectives and work plans along with delegated assignments to subordinates and other team members.

Optimized the overall customer experience through increases production and quality along with personal accountability and customer call backs.

Defined project deliverables and monitored status of tasks.

Drafted action plans and led meetings with department executives to review project status and proposed changes.

Managed 65 direct reports consisting of both new hires and seasoned front-line staff members.

EDUCATION

MISSISSIPPI STATE UNIVERSITY – STARKVILLE, MS

CHATTANOOGA STATE SCHOOL OF NURSING – CHATTANOOGA, TN

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