Customer Service Engineer
Resume:
Chris Hightower 316-***-****
*** *. ***** ** *******, KS 67207 ac1ygo@r.postjobfree.com
Objective
I am seeking a position where I will be able to apply and further develop my skills and knowledge within customer service.
Professional Profile
Operational Experience
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Expert in customer care/communications, problem solving, relationship building and user training and support.
Technical Skills
Operating Systems: Windows (XP, 2000, NT),
Prepped in system setup including PCI card installation, hard drive formatting, system software installation (OS X) and application Installation.
Key Skills
World-Class Customer Service
Up-Selling/Sales Support
Customer Order Fulfillment
Reports/Documentation
Call Center Operation
Troubleshooting/Problem Solving
Technical Certification
CompTIA A+
Network+
Microsoft Windows XP/Vista Configuration (MCTS)
Personal Traits
Able to comfortably and appropriately communicate with clients and associates in an honest and polite manner.
Excellent work ethic and commitment to earning trust and responsibility.
Dedicated to continued learning and becoming a respected and successful employee.
Education
The Recording Workshop, Chillicothe, Ohio 2011
ProTools Certification
Wichita Technical Institute, Wichita, KS 2009
Fundamentals of Electronics and Digital Technology
CompTia A+
Microsoft Windows XP/Vista Configuration (MCTS)
Network+
Metro-Midtown High School, Wichita, Kansas 2004
High School Diploma
Employment
Cox Communications,
Wichita, KS January 2015 – April 2015
Technical Support Representative – Trouble shoot the root cause of customer problems and identify the action required to resolve issues and schedule service appointments when necessary.
Pauly’s Productions Recording Studios,
Wichita, KS November 2012 - Present
2nd Audio Engineer –Responsible for capturing, editing, mixing and reproducing voices, music and sound effects. Also synchronized audio with visual images. Plus used computers and a wide range of audio equipment that they need to keep in good repair.
Planet Paul Recording Studios
Wichita, KS April 2011 - October 2012
Head Audio Engineer –Responsible for capturing, editing, mixing and reproducing voices, music and sound effects. Also synchronized audio with visual images. Plus used computers and a wide range of audio equipment that they need to keep in good repair.
T-Mobile USA,
Wichita, KS May 2005 - October 2009
Advanced Customer Service Rep II – Provided World-Class customer service to consumers seeking solutions to their questions or concerns.
Dillon’s,
Wichita, KS August 2004 - April 2005
Third Shift Stocker – Unloaded stocks from trucks and stocked various products in store and provided customer service to Dillon’s shoppers.
APAC Customer Service,
Wichita, KS January 2002 – February -2004
Telemarketer - Contact businesses and individuals by telephone in order to promote and sell goods and services, receive orders, gather information, verify details or request donations for charitable causes.
References
Kymeko Taylor
Supervisor
T-Mobile USA
2525 N. Woodlawn
Wichita, KS
Paul Jacobs
Owner
Pauly’s Productions Recording Studios
1119 W. Douglas
Wichita, KS
Contact this candidate