Customer Service Administrative Assistant
Resume:
Alexandra Salazar
Dallas Texas 75232
************@*****.***
Summary:
Executive Assistant accustomed to supporting demanding executives in high profile responsibilities, both personal and professional
Excellent communication and interpersonal skills
Ability to work with minimum supervision and use personal initiative to complete tasks and responsibilities
Determined and professional, with the ability to work in a team environment
High level of confidentiality and discretion: able to interface with all levels of management and clientele
Technical skill include: Microsoft Word, Microsoft Excel, Outlook and Adobe Photoshop, and Quick books Pro
Bilingual -Spanish
Professional Experience:
Nurtur- Centene Corporation 08/2009-09/2016
Currently assist operations clinical team as an Administrative Assistant. Current duties consist of the following:
Coordinate functional and departmental meetings, including securing space, teleconferencing, meals when needed, developing meeting agenda’s and documentation.
PowerPoint presentations, Organizing team schedules on team calendar.
Perform clerical duties; Locate and Input participant information in the member management system including eligibility. Contacting Providers and verifying Diagnosis.
Answering Multiline phone. Everyday tasks also consist of reading daily reports and contacting participants for initial assessments, identify program intervention level, and scheduling appointments with the appropriate Health Coach.
Conducting pre-screen interviews for future hires of customer service and health coach positions.
Training new hires as customer service representatives.
Advanced in positions within the company after two years of customer service position.
Texas Department of Insurance 12/2008-03/2009
Worked with colleagues in verifying applications sent in by the engineer’s in the Windstorm Inspections Department.
Reviewed all applications received from engineers and input data into the Texas state data base.
Verifying that all information was in proper fields, and was correct.
Certify inspections so that homeowners would receive their certificates in a timely manner.
Sent correction letters to engineers when information was not adequate and incomplete.
Gainsco Auto Insurance 06/2008-11/2008
Accounting Department:
Task consisted of checking and verifying multipledaily payment reports.
Preform money transfers, reinstatements, balance funds that were reviewed on a daily bases.
Write offs, refunds, up-rates, and set up customers on electronic fund transfer or (EFT).
Heritage Auctions 05/2004-06/2008
Routinely engaged in entering auction items from start to finish as Operations Manager.
Verifying multiple sales at one time with cataloging and photography.
Navigating through as many as six programs at the same time.
Speaking in a highly professional manner to clients over the phone and in person during auctions.
Traveled to many states to meet priority customers for highly priced Items.
Education:
Waxahachie High School 00-04
-Graduated with Diploma
-Completed Medical Terminology Class
References available upon request
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