Paul Ressler

**** ***** ***

Chambersburg, PA ***02

717-***-****

ac1yg3@r.postjobfree.com

OBJECTIVE

Procuring a position of progressive responsibility which allows for personal and professional growth while contributing to the success of my employer

CERTIFICATIONS

CompTIA A+

Adaptec/ACSP (Storage Management)

GIAC/GSEC (General System Security)

GIAC/GCWN (Windows System Security)

HARDWARE

Intel x86 based servers & minicomputers

Apple Macintosh minicomputers and servers

Storage (RAID (SATA and SCSI) & DASD)

iOS (iPhone/iPad) devices

BlackBerry handheld devices

WYSE Thin Clients

AirCards

OPERATING SYSTEMS and ENVIRONMENTS

MS Windows client (version 10 and previous)

MS Windows server (2000 through 2012)

MacOS (system 7.x through 10.x)

RSA SecureID (server / client)

Microsoft Exchange / Outlook

Active Directory (2000 - 2012)

Citrix Metaframe (1.8/XP) / Presentation Server

BlackBerry Enterprise Server (BES – ver. 4.1)

Microsoft System Center (SCCM)

ACCOMPLISHMENTS

• Established system of spare (loaner) pre-configured computers to minimize system/instrument downtime and maximize end user productivity resulting in a $50,000 saving over 12 months (Johnson & Johnson PRD)

• Project lead for client side implementation (Macintosh/PC) of SQL based Digital Assets Management program, maximizing SAN storage utilization and decreasing image licensing fees by about 30% (Telescope / Harcourt School Publishers)

• Project lead for the beta test of Microsoft's OfficeMac 2001 (Harcourt, Inc. - cross divisional)

• Team Leader/Assistant Divisional Manager for start up of Macintosh hardware sales division including training, scheduling and traffic management in a Call Center environment (MacSystems Warehouse)

• Project lead for the implementation of a Windows Tablet Edition based PC platform from initial hardware selection through end user training (Hamilton Health Center)

• Upgraded existing Citrix WinFrame 1.6 servers to MetaFrame 1.8 (Holy Spirit Hospital)

• Citrix Presentation Server farm maintenance, including virtual desktop applications and main line of business application access (Hamilton Health Center)

• Compiled and maintained a Pre-Execution Environment bootable CD for PC diagnostic, repair and remediation use, reducing incident response time and minimizing malware exposure, and allowing recovery of production files from failed hard drives (Johnson & Johnson; Zausner Foods)

• Instituted Disk Imaging (cloning) program for new PC rollout, reducing PC set-up time from 2 - 3 hours to under 1 hour for the standard PC (Holy Spirit Hospital, Hamilton Health Center)

• Developed and updated (as required) a library of standard PC images to insure consistency of support and user experience (Zausner Foods, Hamilton Health Center)

• Redesigned off the shelf server package to minimize costs while maintaining quality product (DataComm Warehouse)

• Instituted a Virtual Private Network (VPN), reducing long distance telephone charges by greater than 80% between branch and home offices by (Sun Atlantic)

EXPERIENCE

08/14 – present – DESKTOP ENGINEER II (Questeq, Inc. at Greencastle-Antrim School District, Greencastle, PA)

Network account creation and maintenance; Virtual machine creation and maintenance in a VM Ware environment; Client support (Laptop/Desktop/End User) for two of four district schools; IP Phone system support; COTS and Web based application support; Application performance and connectivity troubleshooting Root cause analysis of network issues; Windows 8 / 10 beta tester; Client migration to a Linux/Windows RDP environment for older hardware; Wireless access management (endpoint and WAP)

11/12 – 12/13 – TECHNICAL SUPPORT ANALYST (Technisource (Randstad), Mechanicsburg, PA)

Account unlocks and resets (password reset and account re-enable); PKI (SHA 2) certificate management; Application support (local and Web based); Application performance and connectivity troubleshooting Root cause analysis of unique client side issues; Trouble ticket creation, modification and resolution (Remedy ARS); Knowledgebase article creation and modification (Remedy ARS)

03/12 – 06-12 – (contract) WINDOWS 7 MIGRATION TEAM LEAD (Banner Desert Medical Center, Mesa, AZ)

Systems inventory and upgrade suitability evaluation; Image application and end user configuration; Image/upgrade failure analysis and remediation; Project tracking, forecasting and reporting; Team supervision (four technicians/rollout team)

05/10 – 01/12 – (contract) DESKTOP SUPPORT ANALYST (APS Healthcare, Mechanicsburg, PA)

Configuration and support of Desktop and Notebook systems in a distributed environment; Windows 7 beta tester, prior to Enterprise rollout of the new operating system including application compatibility testing; Deployment of Windows 7 to end user population including data migration and non-standard application testing and mitigation; Cisco VPN support; Security response/virus remediation; End user orientation and training, including post Window 7 migration training; Active Directory account maintenance; Break/Fix support for desktop/laptop systems; BES/Blackberry configuration and support Laptop encryption deployment and support (Guardian Edge); Pre-deployment application evaluation and testing (Windows XP); Development and testing of simple scripting (to address specific issues in the Desktop environment); AirCard (Verizon / ATT) installation, management and troubleshooting including Verizon Access Manager

05/08 – 05/10 – IT SUPPORT ANALYST (Hamilton Health Center, Harrisburg, PA)

Configuration and maintenance of Citrix Presentation Server farm; Security and incident response for a distributed 150 seat environment; Break/Fix support for servers/workstations/laptop systems; Windows Server 2003 maintenance (incl. patch management/updates, emergency restarts); Active Directory account setup and maintenance (including Exchange 2003); Storage analysis and maintenance (DASD, RAID); IIS 6 Server build and initial configuration (setup, securityAccount creation and maintenance (EHS Care Revolution Practice Management System, aka EHS); Implementation of electronic dictation/transcription system (part of move to Federally mandated EMR); PC image library development and maintenance; Backup solution implementation and maintenance; Specification, testing, configuration and implementation of Windows XP based, Window 7 capable portable computing platform (Lenovo X200 Tablet PC’s; Citrix Client; dual VPN solution); Wireless communication management (Server to Desktop, including WAP)

01/08 – 04/08 – (contract) NETWORK and DESKTOP SUPPORT ANALYST (Zausner Foods Corp., New Holland, PA)

09/07 – 12/07 – (contract) TECHNICAL SUPPORT ANALYST (BAE Systems, York, PA)

06/07 - 9/07 – (contract) TECHNICAL SUPPORT ANALYST (Johnson Controls, Inc., York, PA)

10/06 – 5/07 – TECHNICAL SUPPORT ANALYST (Conde Nast Publications, Wilmington, DE)

Remote (telephone) support of a large distributed mixed PC and Macintosh network (40% PC/60% Macintosh) including all facets of Enterprise mini-computer support; Active Directory administration including account creation, deactivation, rights assignment/modification and maintenance; Password resets (Active Directory and PeopleSoft); PeopleSoft account creation and administration; Remote system administration using LANDesk and Timbuktu; Cisco and Juniper SSL VPN support; RSA SecureID account support and maintenance; Adobe InDesign, InCopy and K4 support; Lotus Notes client support; Palm Treo support (including OTA re-provisioning)

05/05 - 10/06 – (contract) SYSTEMS ANALYST (INSTRUMENT PC) (J&J Pharmaceutical R&D, Springhouse, PA)

Sole support provider for non-validated laboratory instrument computers at the J&JPRD Research and Early Development laboratories at the Spring House, PA site.; Install and upgrade standard and non-standard lab system computers, operating systems and vendor software; Installation, configuration and maintenance of Waters Company programs including NuGenesis SDMS and MassLynx; Moves, adds and changes to both network and non-networked PC's and computer peripherals; Configuration and maintenance of printers; Installation and configuration of SCSI instrumentation including scanners, flow control devices, counters and scintillation recorders; Installation and maintenance of bar code scanners and Zebra brand bar code printers; Maintenance of OS patch levels (Windows XP); Maintenance and upgrade of Red Hat Linux based MRI instruments (Bruker); Installation and configuration of anti-virus software (McAfee Enterprise 8.0i and AsAP); Diagnose login and network problems; Hardware break-fix support Maintenance of asset inventory database; Enforcement of all local and worldwide security policies; Monitor request and incident queue (Remedy-based system); close and document ticket activity.

11/04 - 04/05 – (contract) TECHNICAL SUPPORT ANALYST (Bayada Nurses, Langhorne, PA)

3/04 - 9/04 – (contract) TECHNICAL SUPPORT ANALYST (Adaptec, Inc., Orlando, FL)

Supported full range of Adaptec products including RAID, SATA and SCSI controllers, IEEE1394 (Firewire) and USB 1.1/2. on all operating systems including SCO Unix, Netware, Windows (NT/2000/2003) and Red Hat family OS’es; Help Desk update (Remedy); “Best effort” support of attached SCSI, USB and IEEE1394 devices including digital video recorders, scanners, RAID enclosures and tape backup devices; Review and maintenance of internal and external (customer facing) knowledgebase

11/03 - 12/03 - TECHNICAL SUPPORT/HELP DESK (Earthlink Networks, Harrisburg, PA)

4/03 - 7/03 – (contract) TECHNICAL SUPPORT ANALYST (David's Bridal, Inc., Conshohocken, PA)

1/03 - 4/03 – (contract) DESKTOP SUPPORT ANALYST, (Naval Inventory Control Point, Mechanicsburg, PA)

11/02 - 12/02 – (contract) PC ANALYST (J&J/Merck Consumer Pharmaceuticals, Lancaster, PA)

7/02 - 8/02 – (contract) HELP DESK TECHNICIAN (Pennsylvania Chamber of Business and Industry, Harrisburg, PA)

1/00 - 6/02 - SENIOR DESKTOP SUPPORT ANALYST (Harcourt School Publishers, Orlando, FL)

Level I/II/III Help Desk and desktop support of an 850 node mixed PC/Mac network (onsite), and 200+ remote PC notebooks; Monitored SAN space utilization across multiple volumes; Monitored and responded to virus/malware incursions and potential threats; Formulated and applied client-side network security during development and rollout of Windows 2000 Professional image to 200+ remote and executive and 200 in-house users; Developed, updated and maintained Windows 95(B) and Windows 2000 Professional desktop and notebook images; Initiated development of new Windows XP image for new notebooks and desktops in preparation for a Q3, 2002 - Q2, 2003 migration; Project Manager / Project Lead for the Beta test of Microsoft's OfficeMac 2001 (for Microsoft) at Harcourt, Inc.; IIS 5.0 / 5.1 system build and setup; Expanded sourcing for maintenance and emergency replacement parts and systems; Served as back-up to Sr. Network Administrator, assisting in tape backups, emergency server restarts and general system maintenance; Along with the Sr. Network Admin, designed and implemented test (lab) network including developing a Linux based production image for possible use as a Windows replacement

1/99 - 1/00 - NETWORK SPECIALIST (Holy Spirit Hospital, Camp Hill, PA)

11/98 - 12/98 – (contract) PC/LAN ANALYST (New Holland, NA, New Holland, PA).

9/98 - 10/98 – (contract) PC/LAN ANALYST (Dauphin Deposit Bank, Harrisburg, PA)

7/98 - 8/98 – (contract) PC/MAC ANALYST (Harcourt Brace & Co., Orlando, FL)

2/98 -7/98 - PC TECHNICIAN (Techno Nerds, Orlando, FL)

9/97 - 2/98 - TECHNICAL SALES ADMINISTRATOR (SALES MANAGER) (Sun Atlantic Corporation, Orlando, FL)

8/96 - present – OWNER - RESSLER TECHNICAL SERVICES (Kissimmee, FL; Orlando, FL; Harrisburg/York, PA)

12/93 - 8/96 VARIOUS PROGRESSIVE POSITIONS (MICROWAREHOUSE, INC., Lakewood, NJ)

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