Manager Customer Service

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CIRRICULUM VITAE

Amanda (Mandi) Bergin

Contact details:

Email. *************@*****.***

Mobile: +614**-***-***

I am passionate and enthusiastic about working in the field of administration and customer service, having worked in many professional roles. My skills meet all administrative requirements, I am quick to learn new systems and processes and possess a good old fashioned work ethic and these attributes guarantee my smooth transition into my new role in your company quickly becoming a valued team member. I am available for an immediate start and willing to work any day or shift required.

I look forward to discussing my suitability for your position where I can elaborate on my extensive experience in administration supported by several relevant and formal studies.

OVERVIEW OF EMPLOYMENT SKILLS

Extensive administration experience

Advanced knowledge of Microsoft Suite of Software

Advanced Medical Technology and transcription

Confident using all relevant equipment

Ability to work autonomously and as part of a team

Honest, reliable and professional and courteous

Sound understanding of confidentiality, privacy and Medicare Legislation

Driver’s License, and rreliable transport

OVERVIEW OF RELEVANT EMPLOYMENT HISTORY

North Canberra Urology - Practice Manager - November 2012 – August 2017

Dr Ahmad Al-Sameraaii

Inaugural Practice and Business Manager for North Canberra Urology - public and private surgical services, a multimillion dollar Specialist Surgical Practice.

The key purpose of the role was to manage the practice efficiently, including three Admin and two Clinical employees as well as two Medical Specialists.

Key responsibilities of the role included

Being an ambassador for the clinic in continuing to build the image, foundation, culture and supporting corporate core values

Providing overall supervision and leadership to the team (Administration, Reception and Clinical/Technical)

Recruitment of administration staff and induction of new employees

Checking and approving employee time-sheets and completing payroll weekly

Ongoing monitoring, training and performance management and reviewing of staff

Providing ongoing planning, co-ordination, monitoring and evaluation of all aspects relating to the practice and implementing improvements/changes where necessary

Ensuring the delivery and standard of the organisations' processes and procedures are maintained at a high standard

In conjunction with the General Manager, monitor income/expenses and analyse and generate accurate statistical and financial reports; this role is responsible for regular and a variety of reporting requirements, comparing P&L statements etc.

Developing business plans, strategic plans and marketing initiatives in conjunction with the General Manager

Development and promotion of the business practice and services, i.e. your own ideas and those of the Medical Specialists

Co-ordinating internal auditing of procedures and updating relevant documentation

Nurturing and continuing to maintain and develop strong relationships with referring practitioners

Reason for leaving: Relocation

Calvary Public Hospital Outpatient Medical and Surgical Specialist Clinic – April 2011 – November 2012

Personal Assistant to Staff Specialist, Dr Seeva Sivakumaran – Geriatrician, Dr Ahmad Al-Sameraaii – VMO Urologist and Staff Specialist, Dr Peter French –Cardiologist.

Duties included but not limited to:

Personal assistant to abovementioned Clinicians, managing their public hospital based outpatient clinics. Responsible for all administrative tasks including transcription of medical correspondence, reports and research.

Reason for leaving: Asked to establish a private Surgical Specialist Clinic.

Murrumbidgee Local Health District (Previously Greater Southern Area Health Service)

March 2005 – April 2011

Administration and intake - Wagga Wagga Aged Care Services

Working closely with the ACAT Team to ensure timely arrangements of services

Managing intake and appointment allocation

Medical typing

Assisting Aged Care Volunteer Program

Assisting Diversional Therapist

Monthly reporting

Relief Clerk – Gissing House Mental Health

Medical Typist

Aboriginal Health Executive Assistant

Reason for leaving: Relocation

CERTIFICATES AND AWARDS

Bachelor of Social Work - Charles Sturt University, via Distance Education – current student

Australian Taxation & Payroll Training

Advanced Medical Terminology

Certificate III Business Administration

Certificate III Business Studies

Certificate III Information Technology

Certificate III Telecommunications – Customer Contact

Certificate IV Health Administration 2011

Current C driver’s licence

REFEREES

Dr Ahmad Al-Sameraaii

Urologist

MBChB, FRCS, FRACS, FEBU, FABU,

M D Urology Consultant Urologist

Phone: (02) 6154 5454

Dr Manuel Yuhico

Urologist

MBChB, FRCS, FRACS, FEBU, FABU,

M D Urology Consultant Urologist

Phone: (02) 6154 5454

Dr Seeva Sivakumaran

Consultant Geriatrician FRCP, FRACP

Phone: (02) 6201 6923

Contact this candidate