Customer Service Administrative Assistant
Resume:
B G
*** *. ******** ****** ******, IN ******• Cell: 765-***-**** • ************@*****.***
Professional Summary
Administrative Assistant who goes beyond basic administrative tasks and takes on multiple projects. Has excellent work ethic and strength in boosting company morale. Advanced knowledge of MS Office and experience creating Excel databases and PowerPoint presentations for top executives. Also highly organized and detailed oriented. Skills
Microsoft Office Proficiency Proficiency with Excel Spreadsheets Receptionist Area Professional Phone Etiquette
Excellent Communication Skills Advanced Excel Knowledge Multiple Tasks Flexible Schedule
Daily Office Operations Customer Satisfaction
Data Entry Meticulous Attention To Detail
Work History
Office Administrative: 11/2016-Current
Vet's Cleaning Service – Delphi, Indiana
Sales associate: 04/2016 to 10/2016
Shoe Dept. – Monticello, Indiana
Customer Service, 04/2013 to 08/2015
Avis & Budget Rental Car – Lafayette, Indiana
Responded to all customer inquiries thoroughly and professionally. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Routinely answered customer questions regarding merchandise and pricing. Asked open-ended questions to assess customer needs. Built long-term customer relationships and advised customers on purchases and promotions. Answered numerous calls per day by addressing customer inquiries, solving problems and providing new product information.
Referred unresolved customer grievances to designated departments for further investigation. Education
Associate of Applied Science: Medical, 2008
Indiana Business College - Lafayette, Indiana
Prepared merchandise for sales floor.
Directed individuals to merchandise locations.
Suggested accessories and complementary purchases. Provided repeat customers with exceptional care and attention. Updated computer inventory listings.
Prepared outgoing shipments.
Worked collaboratively in team environment.
Clean homes and offices
Basic office duties
Answer phones and make appointments
References
Michelle Roskuski - Purdue University
Ievette Hermans - Vet's Cleaning Service
Melissa Dinger - Kirby Risk
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