Technical Support Project

Jean Nygaard

Littleton, CO ***** 303-***-**** *******@*****.***

www.linkedin.com/in/jeannygaard

Project Coordinator

Motivated and results-focused Project Coordinator with more than 15 years of experience coordinating projects and providing technical support. Highly organized with combination of business and IT expertise to guide project planning and implementation. Success meeting and exceeding organizational goals within team driven and self-guided roles. Strong interpersonal talents contributing to successful collaboration with audiences of diverse background. Effectively communicates with individuals at all levels to develop lasting partnerships.

Areas of Expertise & Technical Skills

Project Planning

Metric Reporting

Training & Content Development

MS Office

MS Excel Intermediate User

MS Project

Asset Management

Technical Writing

Stakeholder Communication

Service Level Agreements

Change Advisory Board Coordinator

SOX Compliance

Technical Support

Change Management

Process Improvements

BMC Remedy

MS SharePoint

Software Licensing

Professional Experience

INCEED (ANTERO RESOURCES), Denver, CO 2/2017 – 4/2017

IT Compliance Administrator

Coordinated and facilitated Change Advisory Board Meetings. Prepared monthly and quarterly reports for audit. Renewed software licenses. Reviewed and edited Policies. Published IT Security Newsletters.

KFORCE (KAISER PERMANENTE), Greenwood Village, CO 8/2014 – 7/2016

IT Project Manager- Compliance Management

Coordinated projects related to server compliance remediation for multiple business applications. Performed research to identify project requirements and confirm stakeholders. Collaborated with business owners to reach consensus with scheduling of server patches. Analyzed data and designed metric reports for senior management using Excel pivot tables. Monitored project success by evaluating key performance indicators. Facilitated recurring meetings and presented information to application owners via WebEx technologies.

ANTHEM, Denver, CO 8/1997 -11/ 2013

Infrastructure Services Engineer (2001 – 2013)

Accountable for Tier II technical support for 300+ staff including remote users. Performed system troubleshooting and resolved issues related to computer hardware, software and peripheral devices such as LAN/WAN equipment. Managed Helpdesk tickets and effectively prioritized tasks to meet and exceed Service Level Agreement (SLA). Trained and mentored colleagues and end-users.

Selected Contributions:

Increased productivity by 50% through implementation of process efficiencies reducing lead time required for office relocations.

Slashed costs of asset replacements by creating asset tracking system resulting in zero loss from theft.

Awarded cash bonus for leading complex office relocation project on time while meeting all project objectives.

Developed procedure documents, including project checklists, along with training materials assuring consistency in messaging for cross-functional teams.

Claims Processor/Tester (1997 – 2001)

Promoted from Claims Processor to User Acceptance Tester by demonstrating eagerness to cross train and enhance business knowledge. Skillfully analyzed medical claims according to established guidelines and processed approved claims for payment. Adept at analyzing insurance contracts and interpreting medical claim data.

Education & Certifications

Associate of Applied Science- Computer Networking

Westwood College of Technology, Denver, CO

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