Human Resources

Rori Marie Fallacaro

** ***** **** ******* *******, NH 03110

Email: ***********@***.*** Phone: 917-***-****

SUMMARY OF QUALIFICATIONS

Relocated to New Hampshire and looking for a new challenging career that can utilize my vast managerial and regional director level experience. I am a highly creative executive with broad based experience including: human resources, store management, customer service, and sales, in various business climates. I am committed to achieving goals with a proven track record in leadership; passionate about utilizing HR as a business partner for excellence. As a leader, I demonstrate strong business acumen and understand how HR and talent strategies drive results. I am proficient in Success Factors, Leadership Performance Review, Taleo, PeopleSoft, Workday, My Schedule Plus, Assets, ACES, Apple and MS Office programs such as Word, Excel and Power Point.

Southern New Hampshire University

Adjunct Marketing Professor – Manchester, NH January 2016 – Present

The Principles of Retailing course exposes students to the world of retail, analyzing both the business side of retailing as well as the customer experience.

Course competencies include: problem solving, global orientation, legal and ethical practices, communication, and personal and social responsibility

Victoria’s Secret - Pink

Store Manager – Market Street, Lynnfield, MA March 2014 – April 2015

Launched the newest location in New England delivering a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth.

Recruited, hired, staffed, trained and set up the new $5 million dollar location

Drove top line sales by developing and executing short term action plans and long term strategies

Macy’s North East June 1998 – March 2014

Women’s Shoes Sales Manager - Farmington, CT & Burlington, MA

Created a positive working environment for associates to consistently deliver effective selling behaviors by utilizing ELS metrics and scorecard review for coaching and development. Developed strategies to improve results and exceeded sales over $4 million.

Trained and supervised My Schedule Plus Roll Out, improving attendance and hourly management

Manager In Charge of Shop For A Cause Fundraising

District Director of Human Resources for Connecticut - Enfield, CT

Central Support Member directing all HR functions in 10 District locations achieving an annual volume of $300 million. Responsible for developing, administering, communicating, executing and evaluating the effectiveness of all HR processes. Areas included: Organizational Development and Succession Planning, Recruitment, Retention, Learning & Development, Associate Relations, Legal Compliance, Audits and Responsibility Based Performance Management. Effectively managed the restructure from Regions to Districts and assisted with store realignments.

Introduced Success Factors to executives in conjunction with talent development and succession planning

Support Stores Own Sales and company directives by driving Coaching and Recognition programs

Director of Associate Recruitment and Development - Enfield, CT

Supervised 8 Human Resource Managers within the 17 Connecticut Region stores; driving an annual volume of $600 million. Ensured all stores daily HR functions such as Recruitment & Retention, Selling & Service, Performance Management, Development and Training were executed. Effective roll out of Taleo and People Answers.

Coach HRM’s and store line executives to effectively connect selling metrics to overall job performance

Develop HRM’s to drive recruitment, selection, retention and performance management in stores

Director of Selling and Service - Metro Region, NY

Coached, trained and developed Executives and Associates to the Selling & Service environment for 13 full-line and 5 furniture Metro Region stores (including Local 1-S Union stores). Introduced Shop for a Cause, Macy’s Give Back program.

Lead daily coaching in stores to drive top line sales becoming Macy’s first Billion dollar region

Focused on Selling Specialist Program – Requalification process, bonus program, and client development

Director of Customer Service and Floor Standards - Short Hills, NJ

Motivated and created enthusiasm, positive attitude and energy throughout the store. Coached and developed executives and associates to create a selling and service culture providing the customer with an overall outstanding shopping experience in a $67 million

Macy’s Herald Square, Merchandise Team Manager - New York, NY

Merchandising Team Manager of Junior Sportswear, Suits, and Dresses; exceeding an annual sales volume of $40 million.

Macy’s Herald Square, Group Sales Manager - New York, NY

Group Sales Manager for Women’s Shoes, Better Sportswear, Dresses, and Suits; leading by example to motivate and develop the selling team while managing and maintaining the service environment. Ensured all policies and procedures were communicated.

Education & Certification:

Fashion Institute of Technology, State University of New York

Bachelor of Science in Marketing Degree Granted 1990

Associate of Applied Science in Fashion Buying and Merchandising Degree Granted 1988

Society for Human Resource Management Member since 2007

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