Customer Service Front Desk

PROFESSIONAL SUMMARY

WORK HISTORY

EBONY BENNETT

***** ******** ****, *********, ** 30238 • H: 912-***-**** • C: 404-***-**** • **************@*****.*** Customer Service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities. Motivates customer service specialist with over 10 year's retail experience in a fast-paced, team-based environment. 10/2016 - August

Front Desk Manager

Hyatt Place Atlanta Airport North - Atlanta, Ga

Prepared the weekly schedule, handled all customer concerns in a pleasant and professional manner. Ensured all Gallery Host were properly trained, knowledgeable and provided excellent guest service. Coached and counselled employees to ensure adherences to hotel policies, standards and procedures. Recruited, managed, trained ad developed the front desk team. Analyzed, investigate and resolved guest complaints. Reconcile the daily cash log and all shift report. All other duties as assigned by the General Manager. 11/2013 - 10/2016

Front Desk Supervisor

Hyatt Place Chester - 13148 Kingston Avenue

Greeted and welcomed all hotel guests with a smile. Reviewed account information and charged with guests during and after checkout. Resolved service-related problems in a timely manner. Verified that personal and payment information on guest accounts was accurate and complete. Updated team member about changes in the hotel products, services, pricing and policies. Delivered message, mail and packages left for guests and hotel facilities.

03/2008 - 10/2013

Housekeeper Supervisor

Hampton Inn & Suites - 603 W. Oglethorpe Avenue

Set positive and professional example for other employees regarding appearance, enthusiasm, attitude, attendance and performance. Provide leadership to housekeeping employees. Support with supplies and additional help if needed. Provide Training. Inspect hotel rooms and public areas of hotel to ensure cleanliness meets hotel standards. Pre-Strip of dirty linens. Assist with housekeeper and laundry attendant duties as needed. All other duties as assigned.

09/2004 - 03/2008

Customer Service

Walmart Super Center - 6000 Ogeechee Road

Received and processed customer payments. Developed standards operating procedures. Worked extra shifts during busy periods to maintain service. Completed shift logs. Performed store opening, closing and shift change action. Received and counted money. Processed cash, credit, debit and check payments. Greeted customers EDUCATION

REFERENCE

SKILLS

promptly. Trained and mentored new employees. Opened inventory boxes and restocked shelves. Counted out cash drawers and balanced totals.

2012

Master Cosmetology: Cosmetology

Virginia College of Savannah - 14045 Abercorn Street #1503 Savannah Georgia 31406 Rayya Robinson 678-***-****

Jackie Leonard 678-***-****

Richard Dane 757-***-****

Hotel operations and management

Five-star hotel experience

Service-oriented

Payroll management

POS systems

Front desk experience

Courteous

Computer knowledge

Food and beverage services

Customer Relationship Management Software

(CRM)

Skilled trainer

Excellent time management skills

Exceptional interpersonal communication

Negotiation expert

Process improvement specialist

Adherence to high customer service standards

Customer-focused

Microsoft Outlook, Word and Excel

Opera

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