August **th ****

Good day:

I would like to apply for the Quality Manager position with your client. I feel that I am qualified for this position and would like to submit my resume for consideration. If I may, I would like to highlight some of my professional experiences.

I have over twenty five years of quality manufacturing experience in a variety of environments including Plastics( Extrusion, Injection and Blow), Metal Fabrication, Absorbent Products, and Electronics and Computer Assembly.

In past and present employment, I have set up Quality Departments/Materials Testing labs. I have written and implemented software for quality, engineering and production departments.

I have done training in Quality Methods, Lean/6 Sigma, SPC, Computer Literacy and Blueprint Reading.

I have done extensive work with SPC, APQP, PPAP and FEMA processes, process/quality improvement teams, nonconforming conditions, corrective actions, and new process/product development and documentation.

I have implemented and maintained Certified Quality Management Systems to ISO9000, TS16949, AS9000, and ISO13485.

I performed Project Manager Duties including several new process and product development projects for several domestic and international customers in the Medical, Electronic, Bio Science and Agriculture Industries

In 1990, I graduated with academic honors with an Associates Degree in Industrial Engineering from Chippewa Valley Technical College.

I am a very people orientated person. I have excellent problem solving skills. I enjoy finding the root cause of manufacturing problems by understanding the process from evaluation of the suppliers, through the processing of the materials and the ultimate delivery to the customer. This is achieved by effective communications with the suppliers, production team and customers.

I very much enjoy interacting with customers, both domestic and international, and understanding their needs, expectations and concerns when addressing issues.

Thank you for reviewing my resume. I am looking forward to an interview at your convenience.

I may be reached at 715-***-**** or ac1yav@r.postjobfree.com

Sincerely,

Ricky J. Duss

Ricky J. Duss

2884 Green View Drive

Eau Claire, WI 54703

715-***-****

ac1yav@r.postjobfree.com

Professional Experience

Riverside Machine and Engineering. June 2016 to August 2017

Quality Manager

My primary duties were to manage the Quality Department of a high tolerance machine shop producing brazement assemblies and machined products and assemblies. I worked directly with our customers on issues. I processed Non-conformances, Corrective Actions, and Continuous Improvement Projects. Our customers include major players in the Aviation, Aerospace, Military, and Medical industries. We are currently ISO9000 General Industry, ISO13485 Medical Industry and AS9000 Aerospace certified.

Prisim Plastics Products Inc. January 2016 to June 2016

Quality Manager

My primary duties were to manage the Quality Department of an Injection Molding Company. Our products are supplied to customers in the Recreational Vehicle, Sporting Goods, Medical and Hazardous Material Containment Industries. We are currently ISO9000 certified, however over the past several years the Quality System has suffered. I was brought on to improve the Quality System processes and the implementation of ISO13485 and TS16949 standards and certification.

Accu Tech Plastics January 2015 to September 2015

Quality Manager / Safety Manager/ IT Manager

My duties included managing the Quality, Safety and IT departments of an ISO certified manufacture of carrier tape for the electronics industry. I processed Non-conformances, Corrective Actions, and Continuous Improvement Projects. I worked with the engineering team verifying and validating tools and documenting our extrusion and secondary processes. I maintained all OSHA record keeping requirements as well as preformed safety audits and corrected safety issues. I maintained all Microsoft Server functions, and was the contact person in installing a fiber line to our plants in Asia.

Presto Absorbent Products Inc. August 2012 to January 2015

Quality Manager

The updating of a Quality Department for an Adult Incontinence Product Manufacture has been my primary duty. During this time we have been initiating processes required by FDA 21 CFR 820 Medical Device cGMP product standards. International sales has become a focus for the company and I have been involved with obtaining Certificates of Free Sale and Certificate to Foreign Government requirements for Central and South American clients. During my time we have seen a 30% reduction of Customer Complaints and a 45% reduction and Internal Complaints. Bill of Material and Product Specification validation and verification have been focus activities performed.

Polymer Technology Corporation January 1999 to August 2012

Quality Manager / IT Manager/ Project Manager

The implementation of a Quality Department for a startup Injection Molding Company was my initial duty. Over the 13 years we have implemented, maintained and certified to: ISO9000, TS16949 and ISO13485 Quality Systems. I was also the IT manager which encompassed going from a small 5 workstation network to a fully integrated manufacturing facility with over 50 workstations throughout all aspects of the company. Being a small company, I performed Project Manager duties including several new process and product development projects for domestic and international customers of our Medical, Electronic, Bio Science and Agriculture Customers.

Production Components Chippewa Valley Die May 1991 to July 1998

Information Systems Manager

I was responsible for the information systems throughout our 100 person operation. This responsibility included maintaining servers and workstations on both Novell and Microsoft platforms. The installation and repair of network computer hardware was included in my duties. A major project I was involved with was the automation of the manufacturing department’s information system.

Quality Assurance Manager

I developed and implemented a Quality Assurance Department for a machine shop, which build high tech extrusion and coating dies for the plastics industry. Manufacturing for both domestic and international customers, I used the latest in SPC, TQM and ISO9000 standards in the development of this department. Additional duties included: coordinating all plating and metal treating processes, being the safety chairperson, and working with new product and process development.

Chippewa Valley Technical College January 1993 to May 1996

Instructor: Industrial Engineering

I was an adjunct instructor teaching credited classes in the Industrial Engineering Program. I have taught classes in Engineering Economy, Facilities Planning and Material Handling, Material and Manufacturing Processes and Statistical Process Control

Education

University of Wisconsin-Stout 1996 - 1997

Menomonie, Wisconsin

Classes in Operations Management and Industrial Technology

Chippewa Valley Technical College 1987 - 1990

Eau Claire, Wisconsin

Associate Degree Industrial Engineering, with academic honors

Classes in: Quality Methods, Industrial Engineering, Facilities Layout and Material Handling, Engineering Economy, Labor Relations, Supervision, Industrial Safety, Motion and Time Study, Production and Inventory Control, Materials and Manufacturing Processes, and Computer Integrated Manufacturing.

Professional Achievements

Instructed in house classes in computer skills, quality methods, SPC, LEAN/6 sigma and blue print reading

Excellent communications skills and problem solving skills throughout all company departments

Designed and developed a laser based metrology system and have a vast knowledge of Inspection Equipment

Implemented, and maintained Quality Departments certified to ISO9000, TS16949, ISO13485 and AS9000

Broad experience in many software programs including: Microsoft Server, Word, Excel, Access, PowerPoint, Solid Works, Scheduling and MRP systems, as well updating hardware requirements.

Have been involved and lead several process quality improvement and new process product development teams I have Non-conformances, Corrective Actions, and Continuous Improvement Projects.

Maintained compliance to OSHA record keeping requirements.

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