Customer Service Pharmacy

Suzanne B. Kuczka

**** ***** ********** ****, *******, NY 14080 • Mobile: 716-***-**** • Email: **********@*****.***

OBJECTIVE

Highly-motivated, knowledgeable, and results-driven professional to secure a position with your company

as a Pharmacist, utilizing my extensive skills, training, education, and experience

SUMMARY OF QUALIFICATIONS

Over 20 years’ experience as a practicing Pharmacist in hospital, clinical, and large chain-store settings,

managing all operations of a pharmacy or supervising up to 5 pharmacy techs, preparing and dispensing,

up to 1,500 scripts per week

Experienced with IV and unit-dosing preparations for hospital patients, knowledgeable with emergency response

pharmaceutical applications for any hospital floor and ER, chemotherapy compounding, TPN therapies, etc.

Co-initiated, designed, developed and implemented a new outpatient center to rehabilitate individuals with

chemical substance abuse, treating up to 40 patients per day, preparing daily doses of pharmaceuticals

as required, and fully compliant with all State and Federal regulations

Proficient with most aspects of staffing and workforce development including training, scheduling, delegating assignments and work orders, monitoring all work activities for quality, accuracy, expediency, and proper customer/employee interactions, conducting performance evaluations, and consulting with upper management

for employee status/progress reports

Experienced retaining quality employees through sound Team Building concepts, excellent communications,

and respected leadership skills, and utilized frequently as a knowledgeable resource, the “go-to” professional

Over 20 years’ experience in sales and providing highest standards of customer service, assisting

customers with their product/service selections, providing consultation regarding prescription medications

and over-the-counter products, offering intelligent solutions/options depending on situational needs, and resolving issues to their complete satisfaction

Experienced purchasing pharmaceuticals within corporate-defined budgetary guidelines

Regards patient confidentiality seriously and is fully compliant with all HIPAA laws and regulations

Proficient with regular inventory management, ensuring all pharmaceuticals are properly utilized by date, maximizing marketability and turn-over

Experienced using computers, Windows, MS Office, proprietary software, Internet research, and email

Works well independently or collaboratively in a team environment

PROFESSIONAL EXPERIENCE

03/2005 – 06/2016 Floater Pharmacist / Supervising Pharmacist / Staff Pharmacist

09/1994 – 06/2003 K-Mart / Pharmacy, Buffalo / Western & Central, NY

Responsible for a wide range of prescription preparations and dispensing including

medication therapy management, immunizations, compounding, etc., and assigned to

multiple, 43 store locations (Binghamton, Syracuse, Rochester, Western New York, etc.),

to manage pharmacy operations as needed

Collaborated and communicated regularly with physicians and other medical professionals

Supervised up to 3 pharmacy techs and in charge of some staffing and workforce development,

from training and scheduling to executing managerial/staff decisions to ensure optimal

pharmacy operations

Coordinated with and directed delivery personnel for necessary deliveries to individuals,

assisted living facilities, and nursing homes

Promoted from Staff Pharmacist to Supervising Pharmacist with the company based upon

outstanding performance and successful management of operations

05/2001 – 02/2005 Staff Pharmacist

Holland Pharmacy, Holland, NY

Supervised all pharmacy operations and up to 3 pharmacy techs in an independent neighborhood pharmacy filling physicians’ prescription orders, and coordinating/scheduling deliveries to

residential customers

Monitored all technicians’ work, correcting errors to ensure highest quality and exceed patients’ expectations

Filled patients’ prescriptions following physicians’ exact specifications and made recommendations for modifications to therapies as appropriate

Educated and advised patients for the use of a wide range of medications including cautioning regarding side effects

Suzanne B. Kuczka Resume, Pg2

EDUCATION, TRAINING, and ACHIEVEMENTS

Bachelor of Science in Pharmacy, 1991

Vice President of Rho Chi Honor Society, 1990 - 1991 • GPA, 3.5

SUNY at Buffalo, School of Pharmacy and Pharmaceutical Sciences, Buffalo, NY

Regents Diploma, 1982

West Seneca East Senior High School, West Seneca, NY

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