Albert Pietri

617-***-****

ac1y8p@r.postjobfree.com

Summary: Seeking a position as a member of your team that leverages my skills, achievements and ability to lead personnel in a direction that provides an efficient and productive atmosphere.

Employment:

Roche Brothers 07/2016-04/2017

Produce Associate Boston, MA

Process Improvement; identifying problem areas in department, create plan for more efficient workday.

Introduction of Quality Control process, Quality signature log for products received, Intake Log for associate on duty.

Introduction of Shift Audit for standards of appearance.

Train staff on standards and procedures for department/store.

Respond to customer and vendor inquiries in a courteous, professional and timely manner via customer in-store and phone calls.

Adhere to the rules, policies and regulations governing Company and food safety standards.

Total Clerical Services (Contracted to Maximus) 02/2016-08/2016

Member Services Agent Boston, MA

Provided Customer Service to 60+ callers for Mass Health.

Determining eligibility based on Massachusetts Medicaid System requirements.

Redirecting callers to appropriate Agencies depending on their insurance needs.

Communicating with customers regarding account issues; providing appropriate complaint forms to be filled out to prevent lapse in coverage.

Updating customer profiles to reflect most current information.

Log calls regarding nature of call and action taken for review by Mass Health and to insure appropriate action taken.

Use of copier to forward request and receive fax regarding customer information.

Minor maintenance for copy equipment: changing toner, jams, misfeeds.

Compliant with HIPAA Rules and Regulations, including customer confidentiality and sensitivity of medical records.

Sorted and delivered incoming mail to appropriate staff, posted outgoing mail.

Work in cooperation with Private, Commercial and 3rd party agencies.

Shaw’s/ Star Market Boston, MA

Produce/ Deli Clerk/ Cashier/ Bakery Clerk 02/2003-02/2016

Responsibilities included maintaining stores professional appearance through stocking items, promoting sales of the week, and guiding customers to product needed.

Training new staff to standards of appearance and freshness.

Ordered supplies to insure freshness of Produce, Bakery, Deli Meats, and A La Carte Specialties.

Stock Shelves and Services Customer’s needs.

Work alongside other departments to meet customer and store needs.

Balancing supply ordering with sales trends to minimize shrink and waste.

Daily Inventory of Produce stock for daily ordering of produce and necessary supplies.

Respond to customer and vendor inquiries in a courteous, professional and timely manner via customer in-store and phone calls.

Maintain the cash counter in running condition, accept payments and make entries accordingly.

Balance the day’s transactions at daily cash closing.

Process and verify payments involving transfer of electronic funds.

Demonstrate a friendly but professional attitude towards customers coming up with payment related queries.

Follow the company’s guidelines regarding cash payments policy.

Education: Charlestown High School Charlestown, MA

High School Diploma 2001

Maintained a 3.0 grade point average

Advance courses included: AP Physics, Calculus Honors, and English Honors

Other:

Work well in a high pressure environments

Well-organized and efficient

Take charge in a work environment

Very skilled at organizing, identifying priorities, and delegating tasks

Problem solver, quick with creative ideas and solutions

able to adapt in different situations

Detail orientated, quick to learn procedures and methods

Major strengths in planning, problem solving and communication, team work and team building

Proficient in Microsoft Word and Excel

References: Available upon request

Contact this candidate