Customer Service Social Media

Summary of Skills

v Demonstrated organizational and planning skills while executing events.

v Experienced in problem solving and conflict resolution. v Skilled at prioritizing and completing deadline sensitive tasks efficiently. v Excellent communication and active listening skills demonstrated as an English Conversation Partner.

v Proficient in Microsoft Word, Excel, Power Point, Hootsuite, and other internet applications. v Maintains positive working relationships with clients, co-workers and general public by establishing priorities and developing effective communication strategies. v Extensive customer service and teamwork skills.

v Knowledgeable and adept at using social media within a business setting to help reach and communicate with the public.

v Effective at using audience research to implement proper social media plans and campaign efforts.

Education

Conestoga College 2013-August 2017

v Currently enrolled in the 4th year of the Bachelor of Public Relations Program v Expected finish date: August 2017

Holy Trinity Catholic High School 2009-2013

v Graduated with honours

v Well known in the school community for various extra curricular activities and participation in events.

Volunteer Experience

Break The Silence Charity Event Organizer April 2015 v Planned and executed a charity event to raise money for the Women’s Crisis Services of Waterloo Region.

v Raised $1,500

Annaleise Carr Camp Trillium Charity Golf Classic 2014-2015 v Committee chair member for two years in a row

v Planned all details and delegated tasks to other members of the committee. v Managed relationships with vendors and sponsors

Phone: 226-***-****

Email: ac1y7s@r.postjobfree.com

REFERENCES AVAILABLE UPON REQUEST

v Scheduled all meetings and took meeting minutes. v Surpassed fundraising goal by $3,000

v Raised over $10,000 for Camp Trillium, Childhood Cancer Support Centre. English Conversation Partner 2014

v Held meetings with foreign exchange students to encourage social activity and help to further develop their English-speaking skills.

Residence House Council at Conestoga College Residence 2013-2014 v Planned various events and held weekly organizational meetings. Work Experience

Conestoga College Co-op Placement at Woodside Greens Golf Club Summer 2015-April 2017 v Spent two co-op semesters working as a full-time Special Events Coordinator. v After successful summers as the Special Events Coordinator, hired on to work throughout the school year.

v Planned and executed various events, including weddings, charity events, business meetings, and other social gatherings.

v Met with potential clients and discussed venue options and packages. v Held regular meetings with current clients.

v Created event timelines.

v Answered emails on a daily basis and responded to all event inquiries. v Hired, supervised, and organized event staff.

v Promoted all club events through social media channels using Hootsuite. Woodside Greens Golf Club April 2014-April 2015

v Supervised and trained new employees

v Welcomed members, answered phones and booked tee times in the Pro Shop. v Served food and beverages in the clubhouse and on the beer cart while implementing excellent customer service skills.

Yins’ Restaurant 2009-2014

v Gained customer service experience when answering phones, taking orders and working cash register.

v Worked as part of a team in a fast-paced environment.

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