Software Active Directory

Location:

Posted:

August 23, 2017

Nghi Huynh

Upper Darby, PA **082

(610) 818 - 5767

*********@*****.***

Education

CHI Institute (Presently known as Brightwood Career Institute), Broomall, PA

Associates Degree in Computer Repair Technology Graduated July 1997

Skills

Software: Active Directory, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Sql Server 2008/2012

Operating Systems: Windows 10/8/7/Vista/XP/98/95/10, Mac OS X, Apple iOS, Android (Honeycomb +)

Technical:

Knowledge and experience with VPN's and VMware

Substantial knowledge of Routers/Switches such as managing and configuring boot image files, and creating and configuring VLANS

Relevant Experiences

CompuCom Systems Inc., Paulsboro, NJ

Computer Configuration Technician II – February 1999 to July 2017

•Maintained and administer computer networks and related computing environments

•Installed hardware and software components to custom specifications

•Configured workstations for associates and computer builds for clients

•Coordinated with vendors and with company personnel to facilitate software purchases and upgrades

•Tested and quality assured all configurations to associates’ specifications

•Documented all installation and modification processes taken

•Examined and repaired software bugs and malfunctioning units using efficient problem solving techniques and departmental procedures

•Collaborated with a team of lead technicians to solve difficult problems or configurations

•Researched hardware and software literature to stay updated on new product/service developments and announcements

•Completed technical training offered in company to better support company’s infrastructure

•Provided tech services via telephone, ticket-email, and in person

•Handled multiple tasks simultaneously with minimal supervision

Vision Center, Upper Darby, PA

Technical Consultant – March 2008 to August 2013

•Researched the client’s business needs and process to make informed decisions in products

•Diagnosed and troubleshoot hardware malfunctions, software bugs, and networking problems

•Complied with the HIPAA legislation to keep patient’s information secure

•Trained and provided thorough documentations in using technologies

•Installed and upgraded hardware and software products as necessary