Summary

Prolific and highly organized Servant Leader with over 19 years of experience in Planning, managing, developing, and delivering enterprise / cloud based software solutions on time within budget by effectively collaborating, facilitating, leading and coaching multiple Agile teams.

Experienced Program / Project manager, Scrum Master and AWS Solution Architect offering 18 years of experience in diverse technology.

Extensive experience in implementing projects using Scrum, SAFe (Scaled Agile Framework), Nexus Framework, XP, PMI Project management process, and Kanban

Overall project management of portfolio projects for funding validation, tracking and reporting for portfolio projects intake.

Document and archive project activities, deliverables, tools and findings for future projects

Worked on delivery plan, kick off deck, project budgeting & financial, status update, reporting, project tracking, risk & Issue analysis and mitigation plan.

Expertise in Managing multiple teams and multi-million dollar projects / programs successfully.

Manage all facets of technical projects to ensure deliverables are met within schedule, budget, and KPI goals.

Hold planning sessions to layout Project Charter, define objectives, define task, and assign task to team members.

Update upper management weekly on high priority projects.

Specialize in finding solutions to unforeseen problems.

Implement solutions that generate new revenue streams or shift existing revenue streams to self-service.

Experienced in working with global, cross-functional teams as well as an individual contributor.

Business strategist: plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.

Operations Management (Deployment, Release, Incident, Infrastructure & Change Management) / Delivery Management: Great deal of experience in Operations- incident, infrastructure management, change control, capacity planning, configuration management and Delivery management.

Expert in Agile (Scrum) and Waterfall project management methodologies.

Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.

Seasoned certified Professional Scrum Master (PSMI) and Certified Scrum Master (CSM) with the track record of transforming organizations from Waterfall to Agile methodology.

Proven ability to coach agile processes & best practices.

Expert in writing user stories & requirements.

Expertise in maintaining and generating Gantt chart, RACI, and Swim lane charts.

Manage IT Project QA bug and implementation fixes.

Facilitate management and stakeholder project status meetings.

Domain Expertise; Great deal of experience in developing/ managing IT projects for Telecommunication, Life Sciences, Cloud Services, Energy, Retail, Entertainment and Insurance.

Excellent communication, interpersonal, analytical and presentation skills.

Drove the high-quality completion of software/database development, operations management, and enterprise wide implementation and delivery management projects for Fortune 500 clients including: Alcatel-Lucent, North-West Airlines, Coca-Cola, Walt-Disney, General Motors, BC Hydro, Sears and Cigna

Technical Skillset

Technical Skills

HTML, CSS, Java Script, XML, Java/ J2EE, Spring, Struts, VB, VB.NET, ASP, ColdFusion, Oracle, MySQL, MSSQL, Cloud Computing (AWS), SOAP, ReST, JMS, Sonic MQ, Actional, Tibco, Visio, VSS, SVN, GIT, Perforce, UML, Web Logic, WebSphere, Mainframe, Windows and Linux

AWS Services

EC2, EBS, S3, CDN, ELB, Auto scaling, Cloud Watch, Route 53, RDS, No SQL, SQS, SNS, SWF, Cloud Formation, Elastic Beanstalk, VPC, Lambda and AWS OpsWorks

Project Tools

MS Project, MS SharePoint, JIRA, HP OneView

Project / Management

Custom Software Development, Product enhancement, Delivery management, Operations Management, Infrastructure Management, System Migrations/Integrations, Enterprise wide Implementations, Vendor management, Stakeholder communication, Risk Management, Project planning,Cost Estimation and Change Management

Agile

Skilled Agile professional, expertise in - Scrum and XP, SAFe (Scaled Agile Framework), Kanban and Nexus Framework

IT Project Lifecycle

Requirements Analysis, Costing & Budgeting, Project Scheduling, Monitoring & controlling and Testing/Support

Service Lifecycle

Service Design(Capacity, Availability, SLM, IT Security), Service Transition (Change/ Release and Deployment), Service Operation (Event, Incident, Defect management) and CSI

Education and Certifications

Master of Information Systems (GPA: 3.8), University of Phoenix (Phoenix, AZ), 2009

Bachelor of Engineering, Bharathiar University (Coimbatore, India), 1998

Professional Diploma in Computer Programming & Applications, LaSalle University (Philadelphia, PA), 1994

Certified Scrum Master (CSM) 2017

Professional Scrum Master (PSM I)2015

AWS certified Solutions Architect 2015

ITIL V3 Foundation - 2010

JAVA 2 Brainbench certification 2001

Microsoft certified professional 1999

Professional Experience

Cigna – Health Insurance – Hartford, CT Present

Chief Scrum Master

Cigna is a global health service company dedicated to helping people improve their health, well-being and sense of security. Cigna have sales capability in 30 countries and jurisdictions and more than 90 million customer relationships throughout the world.

Responsibilities:

Chief Scrum Master for an ART (Agile Release Train) comprises 9 teams (63 Developers) building Data Lake using Hadoop, Spark, Kafka and Podium.

Team scattered across US and India

Data Lake receives data from various sources internal and external to Cigna

Form team - Determine desired skills, Hire / outsource, train.

Determine scrum team compositions / number of teams and team size.

Coaching / Promoting Scrum Values,

Tracking sprint progress, generate reports and align with senior management

Ensuring Scrum implementation, Solicit feedback from customers and Continuous improvement.

Scaled scrum release planning.

Facilitate PI ( Program Increment) planning

Aggregate Team PI objectives

Help manage risks and dependencies

Escalate and track impediments

Ensure Program backlog is in order for PI

Synch team and encourage collaboration

Perform Scrum masters Synch up

Assist in execution of feature/capability execution

Conduct program retrospective

Facilitate System Demo

Assist Product Owners with prioritizing backlogs and communicating the project vision and goals to the project team and stakeholders.

Environment: JIRA, Rally, MS SharePoint, MS Project, HP OneView, Java / J2EE, SOAP, ReST, Kafka, Spark, Hadoop, Podium

United Parcel Service (UPS) – Orlando, FL Aug 2016 – Mar 2017

Agile Program Manager - Cloud Applications (AWS)

United Parcel Service, Inc. (UPS) is the world's largest package delivery company and a provider of supply chain management solutions. UPS delivers more than 15 million packages a day to more than 6.1 million customers in more than 220 countries and territories around the world.

Responsibilities:

Managing cloud based applications development / implementation projects using Scaled Scrum frame work (Nexus) - Each project has more than one scrum team.

Identify and manage project dependencies and critical path.

Develop and deliver progress reports, proposals, requirements documentation, and presentations such as System Approaches, Outline high-level flow, Release notes etc.

Proactively manage changes in project scope, identify potential risks, and contingency plans and gap analysis.

Operations management - Managing DevOps team performing Applications management, IT operations management, Technical Management (Infrastructure) and Defects management.

Managing Application Landscape analysis team - identify potential candidates for AWS migration, cost benefit analysis, AWS service mapping and PoC using Scrum framework.

Managing budgets for Cloud projects and operations.

Scaled scrum release planning.

Assist Product Owners with prioritizing backlogs and communicating the project vision and goals to the project team and stakeholders.

Manage Program wide changes in product and processes.

Procurement management / vendor management.

Define boundaries for scrum and scrum team.

Form team - Determine desired skills, Hire / outsource, train.

Determine scrum team compositions / number of teams and team size.

Promoting Scrum Values,

Tracking sprint progress, generate reports and align with senior management

Ensuring Scrum implementation, Solicit feedback from customers and Continuous improvement.

Weekly meeting with product owners and scrum masters.

People manager - performance review, time sheet approvals, develop team competence.

Work with Scrum masters and remove impediments in scrum implementation and project progress.

Manage Scrum implementation and trainings.

Manage program scope and objectives.

Environment: JIRA, MS SharePoint, MS Project, HP OneView, Java / J2EE, SOAP, ReST and AWS Cloud services.

United Parcel Service (UPS) – Orlando, FL Jul 2015 – Jul 2016

Scrum Master/ Manager Cloud Solutions

United Parcel Service, Inc. (UPS) is the world's largest package delivery company and a provider of supply chain management solutions. UPS delivers more than 15 million packages a day to more than 6.1 million customers in more than 220 countries and territories around the world..

Responsibilities:

Managing Product development / implementation using AWS cloud infrastructure.

Migrating transport / delivery analytics application to AWS cloud and application enhancement

Performing solution Architect with development team, AWS service selection, solution design, cost estimation, review / approve design.

Organizing and facilitating scrum events - Sprint planning, grooming, daily stand-up meetings, reviews, retrospectives, release planning and other Scrum-related meeting.

Enact change and continuous improvement increasing the productivity of Scrum teams by 20% and the quality of deliverables by 28%.

Empowered teams to self-organize and grow cross-functionality.

Work with senior product manager (Product owner) in requirements gathering, product backlog ordering, estimating business value, stakeholder management and release planning.

Execute the overarching plan agreed to by stakeholders while adhering to the principle of “Least Privilege”.

Technical liaison between System Operations, Operational Security, and Application Development teams in migrating traditional IT “On-Premise” assets to the AWS Cloud.

Troubleshot technical issues in all aspects of the UPS’s Datacenter Cloud conversion.

Product deployment and defect management.

Guiding AWS Solution team in Study existing landscape, cloud product matching, design cloud architecture, PoC and design improvements, Cost Estimation and implementation.

Plan team composition, training needs, length of the sprint.

Coaching scrum team to be cross-functional and self -organizing.

Causing change that increases the productivity of the Scrum Team.

Working with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.

Change and defect management.

Environment: JIRA, MS SharePoint, MS Project, HP OneView, Java / J2EE, SOAP, ReST and AWS Cloud services.

Facile Soft Solutions Inc – New Jersey Jul 2014 - Jun 2015

Scrum Master/AWS Manager

Facile Soft Solutions is a full service Software Development and consulting firm based in New Jersey, U.S., provides IT services to local and state government agencies as well as small to fortune 1000 corporations. Product "Century" is widely used by Telephone, TV and internet service providers to manage new order enquires, follow up, realizing the order, installation and complaints. Century was developed and managed by Excelacom. Excelacom is located at Reston, VA. I worked for Excelacom and managed the enhancement/ customization of Century product based on the requirements of their clients Avaya and Comcast.

Responsibilities:

Incident management - Lead a team responsible for the application availability (24 X 7 X 365).

Change management - Implements and coordinates changes to the environment.

Infrastructure management - Drive service excellence on a 7x24 schedule supporting all Infrastructures.

Delivery management – Defects tracking and responsible for operations team deliverables.

Manage all Application deployments into Stage, Production and Training.

Investigates current and emerging technologies and evaluates how they may support the company’s current and strategic business objectives.

Designed and Managed AWS / ATOS cloud based performance testing environment.

Application Management Process/ day to day activities and enhancements.

Lead the team to complete Golden gate Active/Passive PoC.

Responsible for Managing Development / Delivery of HA (High Availability)/ High performance cloud computing Century Telecom Product Architecture.

Managed HA and performance team (offshore/ onshore).

Scrum implementation planning.

Helped client in Scrum Adoption.

Trained teams to be cross-functional and self -organizing.

Helped employees understand the benefits of Scrum.

Facilitated Scrum of Scrums for offshore teams in India.

Assisted team with making appropriate commitments through story selection, sizing and task definition and participated proactively in developing and maintaining team standards, tools and best practices reducing development time by 35%.

Environment: JAVA/J2EE, Spring, Java Script, Maven, SVN, MS Project, WebLogic and Oracle, HPSM, MS Sharepoint, MS Project, JIRA and AWS.

Walt Disney World – Orlando, FL Sep 2012 - Jun 2014

Scrum Master/Technical Manager

Project 1

Walt Disney World (WDW) has more than 70 resorts in Orlando, ROT is responsible for building, managing and supporting the IT requirements of resorts.

Responsibilities:

Responsible for managing / supporting Disney resorts applications DREAMS and LILO. These applications are used for Managing Resort reservation, housekeeping, guest transportation and event planning.

Successfully migrated more than 8 projects from Waterfall to Scrum within 6 months.

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings.

Taught the team to create clear and concise epics/stories.

Instructed and modelled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise.

Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks.

Vendor communication management.

Stakeholder communication management.

Managing all the resort applications and interfaces.

Managing product tools, enhancement scrums.

Estimations of new user stories using planning poker.

Daily scrum meetings for new tools design and development.

Managing development and testing.

Defects and QA management.

Incident tracking and change management.

Configuration management using GIT.

Cloud based testing environment.

Application support and Hyper care.

Environment: HTML, CSS, Java Script, SOAP, ReST, Java/J2EE, Spring, Maven, Hibernate, Oracle, Wiley, GIT, Clearcase, MS SharePoint, MS Project, VISIO, Eclipse, WebSphere,Agile and AWS.

Project 2

Digital Asset Management is a portal based solution for the real time video streaming and messaging. This application mainly focuses on the video streaming for computers and handheld devices like mobiles

Responsibilities:

Responsible for managing / supporting NGE Eventing.

Managing offshore resources related to Eventing.

Vendor communication management.

Stakeholder communication management.

Managing all the Sonic / Actional changes.

Managing Business process / policies change control.

Managing Access control list for new artefacts.

Incident tracking and change management.

Configuration management using SVN.

Manage outcomes with the Infrastructure Management holding the outsourcing firm accountable for managing the deliverables.

Operations and change management.

.

Environment: Sonic MQ, Actional, SOAP, ReST, JMS, Wiley, Eclipse, SVN, WebSphere and Oracle.

Coca-Cola - Atlanta, GA Aug 2011 – Sep 2012

Delivery Manager

Played the role of Delivery Manager and lead the team of 10 members’. The team was at 2 different locations which include development team, testing team and deployment team. Responsible for building/ enhancing the applications for coke financial department (enhanced the clarity software to suit coke requirements), brand management (application to manage coke brand usage and revenue) for lab (enhanced the application to manage the lab testing and reports) and Data centre migration project.

Responsibilities:

Managing multiple vendors involved in the project. As part of this role Senthil interacted with different vendors and sucessfully achieved project goals.

RFP process and decide inbuild or COTS.

Responsible for all the project deliverables and SLA’s.

Project planning, cost estimation, resource allocation, vendor management, project execution, risk management monitoring, control and closing.

Executed 3 successful projects with Coke as delivery manager. Which includes a big Data center migration project, and retail application?

Designed and Migrated test environment to AWS.

Environment: MS Project, MS SharePoint Java, JMS, Tomcat, Web Services, SQL Server, Clarity PICASSO (Oracle PRODIKA), Agile and AWS.

(BC Hydro) Vancouver - BC, Canada Dec 2010 - Jul 2011

Technical Manager

British Columbia Hydro is British Columbia state hydro power corporation in Canada. BC Hydro serves electricity to residents of BC. Smart meter is an electronic device that records consumption of electric energy in intervals of an hour or less and communicates that information at least daily back to the utility for monitoring and billing. Smart meter inputs are stored, based on input raise alert and raise event by sending message to various systems. TIBCO is used for integration.

Responsibilities:

Lead the team of 8 team members. The teams included development team, testing team and deployment team.

Interaction with the business, architects, involve in designing, planning the development, deployment. Assign tasks to the team members, tracking the tasks, Status updates to business, Managing testing team and deployment.

BC Hydro project was big program which included 200 team members worked at 3 different locations.

Environment: MS Project, Java, JMS, SOAP, ReST, TIBCO, XML and Websphere

Cloud Computing (AWS CoE), (Sears, American Airlines, IKEA, Burberry and GM) Jan2009 – Dec 2010 Solution Manager and Architect

Amazon web services (AWS) provides infrastructure as a service (IaaS). Capgemini tied up with Amazon as business partner. Capgemini team including me was trained at Amazon headquarters in Seattle for providing Solution architecture to the clients migrating to AWS cloud services. I was part of the team provided solution architecture and migration services to GM, Sears, Burberry, American Airlines and IKEA. We also developed the patent pending tool called ACE (Archive Convert and Enable) to convert various format of documents in to PDF/A-1 standard using AWS cloud services

Responsibilities:

Lead the team of 15 team members. The teams included development team, Architects and deployment team.

Lead the team in executing Projects/ PoC’s, Design and developed easy to use cloud console business classes using Java.

Developed decision matrix including AWS pricing model, Solution offering catalog and Questionnaire to gather requirements.

Developed components for Cloud Kick-start Lifecycle Service Bundles, Be part of the team compiled the security white paper for AWS Cloud.

Managed Cost estimation, business proposal, Support bidding cloud based solutions, Service presentation to various clients. Conducted internal/ external webinar, Contribution in preparing cloud security white paper. and Lead the team developing patent pending tool called ACE (Archive Convert & Enable).

Won Centre of Excellence award for Cloud Computing for his contribution and performance.

Environment: HTML, CSS, Java Script, SOAP, ReST, JMS, MS Project, Java, J2EE, AWS Console, RightScale, AWS Web Services, Zmanda and IBM Tivoli Monitoring.

Astellas - Chicago, IL Jun 2007 – Jan 2009

Team Manager

Astellas Pharma US, Inc., is a U.S. affiliate of Tokyo-based Astellas Pharma Inc. leading manufacturers of Cancer drugs. Played the role of Onshore Production Support Lead for Contract Life Cycle Management (CLM). CLM manages the contracts with the clients of Astellas, claims, government compliance, pricing and managed care. We built and managed Java based application to interact with 3rd party software ModelN, distribute information to legacy applications and SAP, generating reports and automated backup and storage

Responsibilities:

Lead the team of 12 team members. The teams included development team, requirement team, testing team and deployment team.

Worked with multiple vendors and reported directly to the senior client management.

Ensured smooth flow of communication among different vendors and offshore team.

Some of the responsibilities of were Arranging KT session, supporting the application, coordinating with off-shore team, Client Senior management, vendors and design & developing the enhancements.

Environment: HTML, CSS, Java Script, MS Project, Java, J2EE, IBM WebLogic, Perforce and ModelN..

Alcatel Lucent - Murray Hill, NJ Mar 2005 – Jun 2007 Team Manager

Alcatel Lucent- The company focuses on fixed, mobile, and converged networking hardware, IP technologies, software and services, with operations in more than 130 countries. Played the role of Technical Group Lead. Managed various QTC (Quote to Cash) applications, applications ranging from sending quotes to the client, approvals, schedule, job orders, procurement, work completion and billing. Most of the applications are used in NA (North America) and CALA (Central and Latin America) regions.

Responsibilities:

Lead the team of 32 team members. The teams included development team, testing team and deployment team for various applications.

Responsible for managing and directing 4 Group leads and 30 resources in Project Tracking using MS Project and AMO tool Team building activities, Requirements gathering, Analysis, Resource Planning, On Boarding using AMO tool, Task Distribution, Application Monitoring Using OVSD tool, Scheduling, Estimating, Preparing SOW and Designing.

Also played the role of SME on J2EE based business process Reviewing, Coding, Break Fixing using OVSD tool, Performance tuning and testing.

Environment: HTML, CSS, Java Script, MS Project, Java, J2EE, WebLogic, ASP.NET and PERL.

TRAININGS

Six Sigma Black Belt training, 2011

Scrum Training 2011

Agile training, 2012

PMP training, 2010

AWS Training 2008

Contributions

Scholarship Selection Committee member for University of phoenix

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