Customer Service Sales
Resume:
NEHA BHARDWAJ
ac1y28@r.postjobfree.com
Passionate about understanding a company's culture & business objectives and helping them hire the right talent to meet their goals.
Summary:
Strong understanding of business models and skilled at effectively communicating with clients, hiring managers, business stakeholders and executive management in order to determine Staffing/Recruitment needs to achieve overall demand fulfilment and crafting a strategic hiring plan.
Extensive sourcing, recruiting and executive search experience with a combination of in-house and consultancy background. Experienced in finding candidates through several venues: cold calls, job boards, social recruitment platforms, internet searches, networking events, user group meetings, job fairs, blogs and referrals
Strong Candidate Management experience - Skilled at working with Candidates and guiding them through the interview, offer and hiring process. Leverage innovative and social networking sourcing techniques to identify passive candidates and to build a pipeline of candidates based on the needs of the business
Strong Vendor Management Experience – Responsible for managing a pool of service providers, roll out requirements, get on status calls, prepare demand fulfilment trackers
Proven expertise in crafting InMails to strike a better response ratio and solid ability to conduct different types of interviews (structured, competency based, stress etc)
Core Competencies:
Purple Squirrel Hunter
Better Joining Ratios
Talent Assessment
Vendor Management
Business Savvy
Niche Skill Hiring
Executive Hiring
Negotiating Benefits
Market Intelligence
Recruiting Platforms
ATS: Bullhorn, Jobdiva, Synergy, Taleo, Workable
Job Boards: Monster, Dice, Careerbuilder, Indeed, TechFetch, Sologig, Netemps, TalentBin, 6figurejobs.com, TheLadders.com, Techgig, ZipRecruiter
LinkedIn: OpenLink Networker with a Premium account and 6,500+ connections
Social Recruiting: PeopleFluent, iCIMS, Bullhorn Reach, Talentnow Connect, Facebook, LinkedIn, Google+,Twitter, Simply hired, Bing, Flickr, Glassdoor, Entelo
Professional Experience:
Wipro Technologies
Bangalore, Karnataka
09/2014 – 3/2017
Assistant Manager & Lead Recruiter – Talent Acquisition (North America)
Engaged in Leading Lateral and Executive hiring initiatives for various service line like Enterprise Experience, User Experience, Global Enterprise Architecture.
Awards and Accolades: People Supply Chain Meet 2015 – Individual Excellence Award under the category “Best Recruiter – New Joinee”
Certifications – Code of Business Conduct, Workplace Diversity, Americans with Disabilities Act, Preventing Discrimination and Harassment – Employees, Questionable Interview Questions
Responsibilities:
Source, engage and present top talent either on a role-specific basis or as part of a wider strategic project/ pipelining exercise.
Identify potential candidates through the use of intricate Boolean searches, LinkedIn user groups, professional and social networking, candidate/employee referrals, web sourcing and the internal ATS – Synergy
Maintain and develop internal database: Track candidate history, tag candidates, build knowledge base of individuals, industries and markets.
Keep abreast of trends, developments and industry activity; Know the competitive landscape and provide relevant information feeds to the business
Prepare Tracker & Dashboard for Management review to track in time demand fulfilment.
Get on calls with the delivery managers, practice heads, business stakeholders and Resource Managers to understand their hiring needs.
Planned and Managed Marketing events (like: OSCON) along with Marketing team to attract talent and showcase our presence in the technology space.
Efficiently managed a pool of vendors to meet bulk/niche hiring needs in time.
Ensured an excellent candidate experience through prompt follow up and communication with candidates.
Mastech Digital
Noida, India
01/2014 – 08/2014
Account Manager
Awards and Accolades: High Honor Role for over achieving targets
Responsibilities:
Served Wipro lateral hiring function for Product Engineering Services, Energy and Utilities, Business Application Services, Wipro Consulting Services, Healthcare, Life Sciences and Services, Advanced Technology Group, Wipro Analytics, Global Infrastructure Services, Media and Telecom and Finance Solutions for US Geo.
Directly worked with Wipro Recruiters and Managers from the Wipro Talent Acquisition team.
Assigned job requirements to the recruiters and supervised the recruitment function.
Prepared submission tracker, lined-up Interviews with Technical Panel, followed-up with Talent
Acquisition team for Interview Feedback, set-up HR Call and ensure a hassle free onboarding
Took escalated/vendor T-con calls from WIPRO Business Panel and get into Conference Call with
Hiring/Practice Managers for better understanding of Niche skills requirements and develop
Sourcing strategy and share the hiring plan.
Prepared Tracker & Dashboard for Management review that includes details on Purchase Orders,
Offer Made, Interview/Feedback Received, Submission Made, Requirements allocated and Unfilled/
Open Requirements.
Pyramid Consulting Inc.
Noida, India
07/13 – 01/2014
Executive – Resourcing
Responsibilities:
Served Wipro Contract staffing function for Enterprise Security Services, Enterprise Business Integration, SAP, Connected Enterprise Services and Product Engineering Services for US Geo.
Directly worked with Wipro recruiters and WMG team members from Wipro Talent Acquisition team, presented submission tracker, lined-up Interview with Technical Panel, followed through on Interview Feedback, set-up HR Call and ensured a smooth onboarding.
Took escalated calls from WIPRO Hiring/Delivery/Practice Managers for better understanding of Niche skills requirements and then develop a sourcing strategy.
Provided full cycle recruiting support; sourcing, screening, extending and negotiating offers and on-boarding new hires.
Mastech Digital
Noida, India
03/2013 – 06/2013
Recruiter
Accomplishment: Managed to get Wipro MSA signed and started serving Wipro lateral hiring demands.
Responsibilities:
Responsible for recruiting and delivering potential candidates as per the client’s requirements in a timely manner. This position performs a wide variety of tasks and relies on experience and judgment to plan and accomplish goals. This position reports to the Vice President - Alliances.
Used Bullhorn as the Applicant Tracking System.
Engaged in W2 hiring & H1B transfers.
Negotiated wage rates and other terms and conditions of employment with candidates, and gained commitment from candidates for current and future job requirements.
Co-ordinate necessary pre-employment processes including reference checks and background/drug tests and work closely with the LCA posting team.
Managed contract employees while on assignment and generate sales and candidate referrals
Worked with Account Managers to identify top accounts, target skill sets, key market segments, and to assess clients staffing requirements and build candidate database with niche skills.
Communicated with peers by sharing recruiting best practices and providing accurate, thorough documentation on contract employees in applicant tracking systems or other documentation tools.
Maintain relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads.
Marketing/Sales:
Involved in marketing bench candidates on day to day basis.
Submitted bench candidate resumes to maximum possible requirements, accounts, clients through job portals, online requirements, partner/vendor contacts, Google/yahoo group etc.
Net2Source Inc.
Noida, India
05/2012- 03/2013
Technical Recruiter
Responsibilities:
Sourced, screened and scheduled candidates using internal databases, Internet web sites, job postings, referrals and networking.
Managed accounts like Wipro (Contractual) and SDG Corp
Worked on fast moving, just in time and niche skill demands.
Worked on domain specific client requirements like software, IT, health care, insurance, retail, energy, automobile, state government, financial, mortgage etc.
US tax terms worked on - 1099, W2, Corp to Corp.
Attended Job Diva conference for obtaining better search results.
Education:
B.TECH (CSE) 2008-12 IGCE, Chandigarh P.T.U 78%
12th 2006 K.V. OLF, Dehradun C.B.S.E. 74%
10th 2004 K.V. OLF, Dehradun C.B.S.E. 82%
Certification:
Certified with IBM’s DB2 9 Database and application fundamentals.
Training & Workshops:
Attended CCNA training
Attended Workshop on Ethical Hacking by Ankit Fadia
Attended Workshop on IBM’s The Great Mind Challenge Competition
Awards and Accolades:
Participated in IBM’s TGMC 2011
Elected as the Member of Executive Committee of I.E.T.E.
Bagged 3rd prize in English Debate Competition, National Social Science Exhibition organized by Kendriya Vidyalaya Sangathan at Hyderabad.
Presented paper in an INTERNATIONAL CONFERENCE on TRAINING AND EMPLOYMENT.
Achieved Best Student award for 2009 among the members of ISTE student’s chapter at Indo Global College of Engineering.
Organized PTU Zone III Youth Festival 2009.
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