MUSTAPHA OUADDI, MBA, PMP, PMI-ACP, CSM

**** *********** ***** *****, ********** 95377

209-***-**** ac1y1v@r.postjobfree.com

CERTIFIED PROJECT MANAGEMENT PROFESSIONAL

Accomplished Program Manager and readiness expert with 20 years of experience defining, planning, and managing complex product rollouts in the global marketplace. Adept at leading cross-functional teams in designing and implementing support strategies to enhance product releases. Skilled in aligning technical resources and product designs with business objectives. Recognized ability for inspiring change management in collateral development, customer service, and problem resolution.

Areas of expertise:

Project Management ● Product Launches ● Lifecycle Management ● Readiness Planning ● PS engagements/Deployments ● SOW ● Scheduling ● Project Documentation & Communications ● Process Improvements ● Negotiations ● Forecasting ● Quality Management

Troubleshooting ● Problem Solving ● Customer Satisfaction ● EOL & EOSL

PROFESSIONAL EXPERIENCE

Data Direct Networks, California Sep 2012- Present

Storage & Networking Company

Sr. Project Manager, PMO & Professional Services

Define scope (SOW) with account team and deliverables that support business goals in collaboration with management and stakeholders. Develop full-scale project plans and associated communications documents. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Liaise with project stakeholders on an ongoing basis. Manage budget, and recommend subsequent budget changes where necessary. Negotiate with other department managers for the acquisition of required personnel from within the company.

Manage project dependencies and critical path. Plan and schedule project timelines and milestones using MS project tools. Track project milestones and deliverables.

Develop and deliver progress reports, proposals, requirements documentation, and presentations.

Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas. Proactively manage changes in project scope, identify potential crises, and devise contingency plans. Define project success criteria and disseminate them to involved parties throughout project life cycle. Build, develop, and grow any business relationships vital to the success of the project. Conduct project post postmortems and create a recommendations report in order to identify successful and unsuccessful project elements.

Cisco Systems, Milpitas, California April 2011- Sep 2012

Networking & Server Company with $43B annual sales and 70k employees

Project Manager, PMO Global Business Operations

Manage release gates and ensure timely, high quality deliverables. Implement and manage program wide change requests process, issue and risk management, business readiness and release managements planning process. Work closely with cross functional teams and other release management offices across the organization to eliminate impact and ensure collaboration. Generate metrics and reports for the PMO shared services activities on a weekly/ monthly/quarterly basis and communicate them to management. Implement single repository project management system at the program level, develop and implement training to all team members. Communication with internal, external stakeholders and implement a wiki outlining the team’s services.

University of Phoenix, October 2007- Present

Finance/Project Management Adjunct Faculty

Teaches undergraduate Finance 120 & 370, graduate Finance 571, and Project Management.

SUN MICROSYSTEMS, Newark, California 2001-2010

Computer hardware and software manufacturer with $12B annual sales and 30K employees.

Readiness Program Manager

Led the collaborative design, development and execution of standard, globalized processes for service readiness which support the product life cycle, from concept to End of Service Life (EOSL), for Sun's worldwide customer delivery organizations. Developed, implemented, and managed World Wide support strategies for assigned business unit product line. Effectively communicated business and support strategies to a wide ranging audience. Anticipated, identified and resolved roadblocks in the successful support of new and sustaining products. Researched and brokered internal relationships for support resources resulting in reduction of support expenses. Managed sustaining plans for released products inclusive of documentation updates and re-training of support personnel. Developed, implemented partner call-flow models resulting in seamless case handling and increased customer satisfaction

Major Accomplishments

oDeveloped Support Technical website to facilitate communication on processes and issues.

oCreated and delivered product services and training to focus attention to customer issues.

oDrove customer satisfaction from 86% to 93%.

oReduced field inventory 12% while improving service levels.

oEarned Employee of the Quarter recognition twice.

KLA-Tencor, Milpitas, California 1994-2001

Semiconductor inspection tool manufacturer with 4500 employees and $2B annual sales.

Product Support Manager (1997-2001)

Managed New Product Introduction (NPI) Support Group. Developed and implemented functional and field support models for 8 software products. Hired, trained and managed 5 support managers. Developed program schedules, evaluated risks and established alternative plans, as necessary. Liaised between support group and product team. Presented support data in product team phase reviews.

Major Accomplishment

oAchieved functional support in 3 months, US field support in 6 months and worldwide support in 1 year.

Manufacturing Manager (1994-1997)

Managed 8 wafer Advanced Inspection Tool manufacturing supervisors and 80-120 total employees. Collaborated with other managers to achieve ISO compliance. Worked with external suppliers to outsource PCB testing and managed 3rd party relationships. Developed detailed performance metrics and improvement plans.

Major Accomplishments

oDrove 18% productivity increase in 1 year with process changes and targeted outsourcing.

oImproved external supplier quality and eliminated in-house production bottleneck by outsourcing board testing.

oAchieved all production goals in face of substantial production increases and decreases.

oEarned large bonuses for superior performance.

ADDITIONAL HISTORY (details on request)

AT&T / NCR, Burbank, California 1990-1994

Group Leader / Field Engineer

US ARMY, West Germany 1985-87

Supply Specialist

EDUCATION

MBA

California State University, Dominguez Hills, California

Bachelor of Science in Electronics Engineering Technology

DeVry University, Pomona, California

COMPUTER SKILLS

Microsoft Project, Word, Excel, PowerPoint, Visio, Outlook OpenOffice Suite QuickBooks

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