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Customer Service Management

Location:
Imus, CALABARZON, Philippines
Posted:
August 21, 2017

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Resume:

MARVIN JAMES B. ALZOLA

# ** ******** **. ******** **

Bahayang Pag-Asa, Imus, Cavite

Cellphone #: 092********

ac1xxw@r.postjobfree.com

Eager to be a part of a company or team where I can use my work experiences, utilize my knowledge, communication and management skills and eventually help it maintain its goals and vision.

2014 - Present TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES - MANILA

Master of Information Technology (On-going)

1998 - 2004 LYCEUM OF THE PHILIPPINES – MANILA

Bachelor of Science in Business Administration major in

Computer Data Management & Processing

May 2015 – Present Research Associate Mapúa Institute of Technology

• Research Associate for the Phil-LiDAR 1-Hazard Mapping of the Philippines Project, a Department of Science and Technology (DOST) project in partnership with the Mapúa Institute of Technology

• Performs necessary researches; and, prepares digital terrain models using Geographic Information System (GIS) for flood modelling

Part-Time Teaching GIS Mapúa Institute of Technology

• Teaching ARCGIS and Google Earth

June 2014 – May 2015 Project Assistant III – MAPUA-Phil LIDAR 1 Project

Mapua Institute of Technology, Intramuros, Manila

Duties and Responsibilities:

• Research Associate for the Phil-LiDAR 1-Hazard mapping of the Philippines project, a Department of Science and Technology (DOST) project in partnership with the Mapua Institute of Technology.

• Prepares digital terrain modelling using Geographic Information System (GIS) for flood modelling.

• Involved in the Validation Team of the project where I do the collection of depth and velocity data of major rivers in the provinces of Batangas, Cavite, Quezon, and Rizal.

• Support to the Terrain Processing Team where ArcGIS is the major software to do the job and the Flood Modeling Team where HEC-HMS and HEC-RAS are utilized.

• Trouble-shooting of the computer network, installation of software, and assembling of computer hardware.

January 28, 2014 - Officer-in-Charge and Site Engineer – MANUEL UY CONSTRUCTION COMPANY

June 2014

Duties and Responsibilities:

• Acted as the main technical adviser on the construction site for subcontractors, crafts people and cooperative.

• Ensured that all materials used and work performed are as per specifications.

• Managed the selection and requisition of the materials.

• Liaising with the local authority to ensure the compliance with local construction regulations and by-laws.

• Liaising with the clients and their representatives including attending regular meeting to keep them informed progress.

• Day-to-day management of the site, including supervising and monitoring the site labor force and work of the subcontractors.

• Planning the work and efficient organizing the site facilities in order to meet agreed deadlines.

• Ensured quality control and health safety matters on site.

• Resolved any unexpected technical difficulties and other problems that may be arise.

• Prepared report as required, handles payroll and timekeeping.

February 16, 2009 - General Teller - United Coconut Planters Bank, Makati City

July 17, 2013

Duties and Responsibilities:

• Received checks, cash, bankcards or other negotiable instruments in payment of fees or charges; verifies amounts and endorsements; issues receipts.

• Accepted checks for cashing; verifies endorsements and acceptability.

• Entered transaction data on accounting system terminal; consults database to check status of financial accounts or verify information when necessary.

• Conducted a variety of customer service tasks which may include providing account balances, transferring funds, tracking deposits and various record changes.

June 13, 2006 – Data Controller – Pag-IBIG FUND, Makati City

October 16, 2008 Integrated Imaging Department Manila Operations Group

Job Summary – service queries and delivered information; proposed

suggestions; data verification

Duties and Responsibilities

• Attend to retrieval request of microfilm users.

• Transcription of various documents/records/data

microfilmed for encoding and indexing purposes.

• Validate the encoded records of microfilmed against the actual microfilm rolls.

• Generate daily and monthly reports of microfilm collection and perform other tasks assigned from time to time.

June 2004 – Programmer/Analyst - Philippines Gaming Management Corporation

October 2005

Software Development Department

Job Summary – Responsible for programming computerized versions of routine operational procedures in order to minimize if not eliminate manual systems and assisting the users in the use of the systems created / developed.

Duties and Responsibilities

• Installed new software release for upgrades/updates/fix of the Philippine Online Lottery Application.

• Performed QA testing of upgrades/updates/fix software application of the Philippine Online Lottery Application.

• Performed QA testing of upgrades/updates/fix software application of the Philippine Online Lottery Application.

• Provided training to the system users of the Philippine Online Lottery Application.

• Documented all the systems developed for references and record purposes.

• Helped the team in creating or maintaining the user’s manual.

• Helped in the maintenance of the system

June 2003 – ON-THE-JOB TRAINING

Oct 2003 TRAINEE, Fujitsu, Philippines -Makati City

Responsible in documentation and researching. In charge of troubleshooting computers.

July 20, 2001 – Jollibee Redemtorist (Service Crew)

September 08, 2002 Baclaran Redemtorist, Manila City

1. Water Modelling Software

given by Pierre Hoevelt of DHI Water and Environment, Singapore

May 16, 2016

Organized by: Office of the International Linkages for Research and Development

2. Artificial Intelligence in Game Development

Seminar – Workshop

February 27, 2016

Conducted by: Laguna State Polytechnic University, Laguna

3. Quantifying our Water Resources for Disaster Reduction and Sustainable Management

June 30, 2015

Conducted by: Mapua Insitiute of Technology, Intramuros Manila

4. Introduction to HEC-HMS (Hydrologic Modeling System)

September 17, 2014

Conducted by: Mapua Institute of Technology, Intramuros Manila

5. Proficient in Survival Craft and Rescue Boat (8 hours)

December 15, 2014

Conducted by: PNTC Colleges, Maritime Training Center

6. Refresh Training for Basic Safety (16 hours)

• Personal Survival Techniques

• Fire Prevention and Fire Fighting

• Elementary First Aid

• Personal Safety and Social Responsibility

December 13-14, 2014

Conducted by: PNTC Colleges, Maritime Training Center

7. Personal and Pro-active

July 16, 2011

Conducted by: United Coconut Planters Bank

8. Security and Band Frauds

May 7, 2009

Conducted by: United Coconut Planters Bank

9. Total Customer Satisfaction

May 6, 2009

Conducted by: United Coconut Planters Bank

10. Corporate Culture: Filipino Values in the Workplace

September 17-18, 2007

Conducted by: Philippine Trade Training Center and HDMF

11. Effective Customer Service

August 15, 2007

Conducted by: DBP Service Corporation and HDMF

12. PC and Networking

August 27, 2000

Conducted by: Lyceum of the Philippines

Data Encoder - TESDA

Hardware - Routers, Switches, Hubs, LAN

Software - ArcGIS, Java, Visual Basic, Visual FoxPro, MS Office

Operating Systems - Windows NT/2000

Online - HTML

Others - Networking, Cabling, Troubleshooting

- Strong Management Skills

- Solid Background in Information System Concepts

- Good Communication skills

- Dependable Team Worker

- Quick Learner

- Friendly, Responsible, Honest, Determined and Patient

Available upon request



Contact this candidate