Joseph Daniel Vargas 281-***-****

*** ******* *****. ac1xwd@r.postjobfree.com

Houston, TX 77090

QUALIFICATIONS SUMMARY

Proficient in the following: Qualities and Attributes:

Data Entry

70 WPM

Microsoft Office (Word, Excel, PP, Outlook)

Softphone systems (i.e. Avaya, Cisco)

Customized Online Banking systems & databases

Highly motivated and goal oriented

Excellent communication skills and phone etiquette

Consistently reliable and trustworthy

Great time management & organizational skills

Focused attention to detail and accuracy

PROFESSIONAL EXPERIENCE

BATH & BODY WORKS – TOWN & COUNTRY VILLAGE – HOUSTON, TX 02/09/2015 – present Retail Sales and Floor Set Associate

BBVA COMPASS BANK (ATENTO, INC.) – PHARR, TX 09/30/2010 – 11/09/2012 Customer Service Dept. – Consumer & Business Checking, Savings & Investment Accounts Disputes & Specialty Queue Rep.

• Responsibilities: Filing and processing dispute claims for “unauthorized transactions” (i.e. identity theft, fraud, double postings, processing errors, deposit holds, merchant errors, etc.)

• Exchanging, processing and forwarding of all required dispute documents between account holders and their assigned internal investigator for research, review and resolution TXU ENERGY – MCALLEN, TX 01/23/2009 – 05/20/2009

Sales & Marketing Representative

• Responsibilities: Organizing marketing literature, preparing promotional materials, conducting formal and informal presentations, making phone calls and personal visits to convert prospective customers while maintaining and renewing existing residential and commercial contracts, Consumer Education, Maximizing company sales and revenue

• Maintained availability at short notice for work travel PENNCRO & ASSOCIATES – MCALLEN, TX 06/25/2007 – 07/01/2008 Consultant – Bank of America

• Responsible for account and card maintenance (ordering replacement cards, processing balance transfers, requesting spending limit increases/decreases, processed phone and online payments)

• Outbound Collections: Accounts 0 - 30 days and 30 - 60 days past due Consultant – EMC Mortgage Co.

• Representative: Customer Service Dept. – Assisted in organization, launching and staffing of the Imminent Default, Loss Mitigation and Loan Modification teams to assist homeowners avoid default and foreclosure during recession. INTER NATIONAL BANK – MCALLEN, TX 08/03/2006 – 06/20/2007 Teller Operations

EDUCATION

Southwestern Adventist University – Keene, TX

Major: Bachelors Degree of Applied Science (Deferred) 2012 – 2013 The University of Texas Pan American – Edinburg, TX Major: Bachelor’s degree of Business Administration (Deferred) 2006 – 2008 McAllen High School – McAllen, TX Graduated: 2006

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