Accounts Payable Customer Service

LATRENDA RICHARDSON

**** **** **** **, **** B, Charlotte, N.C. 28210 C: 704-***-**** **********@*****.***

SUMMARY

Senior Accounts Payable professional. Highly personable. 20 years of progressive experience in problem

solving and maintaining accuracy. Strong organizational and interpersonal skills. Thrives in high pressure and

team atmosphere. Possesses insatiable drive to attain and exceed goals.

SKILLS

Experience working with customers of all levels Welcomes challenges and opportunities that reap

Ability to multi-task, prioritize workload & great business and personal rewards

manage time efficiently Proven ability to work independently and

Maintains high level of organizational skills in effectively manage multiple engagements

fast-paced, high volume environment Superior talent aimed at paying attention to detail

Proficient skills in Lawson ERP & Infor Expense and deadline driven environment

Management database, Oracle Accounts Payable, Organized various Accounts Payable System

GEAC, Electronic Expense Payment System implementation projects

(EEPS), Microsoft Office Suite, Business Object Talent for problem-solving and developing

Reporting and Workday Project & Implementation innovative solutions

Exceptional customer service

WORK HISTORY

Senior Accounts Payable and T&E Analyst, 05/2011 to Current

Premier Healthcare Solutions, Inc. – Charlotte, N.C.

Ensure over 5000 submitted authorized payments are audited and processed efficiently and accurately by

staff while meeting deadlines

Maintain Corporate American Express applications, reconcile all Business Travel Accounts (BTA), Buyer

Initiated Payments (BIP) & Purchasing Card Programs

Prepare monthly reconciliation reports for Accounts Payable Liability and Pharmacy Rebate accounts,

Advocacy reports, Business Object reports for field offices & Workday Reporting

Execute release of all CommCare Drug ACH debit payments, working closely with Coordinator to ensure

manual payments are recorded and debited timely

Supervise staff of five employees for 19 business units, manage daily tasks, and encourage high level of

customer service

Support Accounts Payable manager with projects that require innovative and proactive thinking,

performance appraisals, monitor staff coverage and development assignments

Provide team leadership for problem solving, troubleshooting AP issues, construct and establish working

relationship with internal and external customers

Provide technical support, interpreting corporate policy to employees related to travel & entertainment,

process bi-weekly expense payments, collect and organize audit documentation

Launched successfully, directed, attained training methods using templates, established learning solutions

and implementation of new A/P system, Workday

Aid in semi-annual release cycle for Workday updates, process improvements, enhancement testing,

production support and communicating changes to staff, management and customers

Facilitate quality control review of internal and external audits with development, updating narratives with

comprehensive thorough documentation identifying risks and controls for Sarbanes Oxley (SOX)

Accounts Payable and Receivable Representative, 01/1998 to 04/2011

Arrowpoint Capital – Charlotte, N.C.

Processed EEPS payments, corporate lease payments, employee expense reimbursements, and Escheats

Audited Xpense Management System expense reports, Concur reports, and EEPS vouchers

Generated monthly override commissions report for field executives

Created and maintained new filing system for employees and vendors in Oracle System

Assisted Tax department with internal, external and tax audit projects, research identifying risk and controls

for Sarbanes Oxley (SOX) and developing reports

Worked with IT staff to test and implement new Oracle 11i and iExpense reporting system

Processed and maintained several Cash Receivables billing accounts within GEAC A/P system

Ensured accurate and efficient review and resolution of disputed and unresolved A/P and T&E issues

Served as liaison for more complex internal and external customer issues

EDUCATION

Associate of Applied Science: Business Administration, Current

Central Piedmont Community College - Charlotte, N.C.

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