Customer Service Manager

Professional Profile

Motivated, strong planner and problem solver who readily adapts to change, works independently and strives to exceed expectations. Solid computer skills, ability to train, motivate, and supervise employees. Able to juggle multiple priorities and meet tight deadlines without compromising quality. Silver rating on Work Keys.

Professional Accomplishments

Management

Supervised more than eight employees at a time.

Managed day-to-day operations.

Weekly scheduling of 25 employees.

Keep track of medication and scheduled weekly doctor appointments for clients.

Customer Service

Oversaw front counter operations and provided impeccable customer service.

Properly informed customers and employees of policies.

Educate employees on proper customer service procedures.

Made sure all customers were happy and returned for further services.

Communication

Authored and presented series of classes for local United Methodist Women Units.

Prepared complex reports ensuing full compliance with agency requirements and deadlines.

Trained employees on proper safety techniques to avoid injury.

Authored professional correspondence to customers.

Volunteer

Helped package, distribute, and deliver food boxes.

Participation in the church’s Feed the Hungry and Clothes Closet mission.

Mentor for the Limitless Redefine Tomorrow of South Carolina.

Organized successful events for women under forty.

Increased the number of Lay Servants in the Anderson district by 20%.

Facilitated and increased attendance of the district Lay Servant Academies.

Work History

Personal Care Assistant No Place Like Home, Anderson, SC 2006 to Present

Administrative Associate Lowe’s Home Improvement, Anderson, SC 2002 to 2006

Concession Manager Am Star Theater, Anderson, SC 2000 to 2002

Shift Manager Taco Bell, Anderson, SC 1990 to 1999

Education

Anderson University, Anderson, SC

B.A. Human Resource and Services

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