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Customer Service Engineering

Location:
Gastonia, NC
Posted:
August 21, 2017

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Resume:

Marilyn (Lynn) Jansen

Milpitas, CA *****

ac1xsx@r.postjobfree.com

408-***-****

QUALIFICATIONS:

Certified for 100% compliance to Quality and Regulatory policies.

Flexible, versatile and results driven, multi-tasking abilities:

Able to thrive in deadline driven settings.

Prioritizing workflow.

EXPERIENCE SUMMARY:

Humidity and Temperature control technician for product safety.

Shipping, Receiving warehouse management.

Procurement associate for office, manufacturing and lab needs.

Lab and Office management/organizer.

Micro solderer/ Wave solder machine trained.

Documentation control.

Quality Control Inspection

Certified Good Manufacturing Practice(GMP)Good Documentation practices(GDP).

ISO Cleanroom trained.

Read and understand Schematics and engineering blueprints.

Hazmat disposal and safety trained.

PROFESSIONAL EXPERIENCE:

(Manufacturing Associate) ForSight Vision 5/Allergan, Menlo Park, Ca July 2016 to present.

Built and assembled products using hand tools, calibrated instruments, measurement equipment, microscopes, and test fixtures for pharmaceutical products.

Identified and communicated safety, quality and process issues and concerns.

Recognized and reported any unacceptable materials and/or sub-assemblies to engineering and supervisor. Helped troubleshoot to resolve.

Worked well with supervisors, engineers and technicians.

Aware of common defects within manufacturing departments and the results caused by variations during the manufacturing processes.

Certified as a trainer and trained other production employees on manufacturing processes.

Ability to read and interpret engineering drawings, specs and methods

(Electronic Technician re-work specialist) Plexus Inc Fremont, Ca February 2016-June 2016

Rework and final assembly of multiple printed circuit boards used in medical and military devices.

Electrical and mechanical assembly for finished product.

Microsolderer using both leaded and no lead solders. Certified for cleanroom work. (ITAR) International Traffic in Arms Regulation.

(Senior Operator) Abbott Vascular Labs Redwood City, Ca 2014-2016

Swing shift operator for the Proglide production line.

Worked 10 stations on the mainline production assembly utilizing microscopes.

Air controlled flowmeter devices for quality inspection.

Certified for ISO clean-rooms.

Dispense and removal of hazardous materials per safety and FDA protocols.

Certified and trained 12 new employees at 5 stations for the new production line in Ireland.

Superior Automotive, Morgan Hill, Ca 2011-2013

Office Manager and Bookkeeper.

Accounts payable, accounts receivable and payroll duties using the Quicken Books software.

CarQUEST Auto Parts Inc., Morgan Hill, Ca 2009-2010

Customer service representative and part-time sales representative.

Responsible for stock control and parts organization.

Assisted the team in any tasks from phone calls to face to face customer relation.

Allied Barton, San Jose, Ca 2007-2010

Foot and Mobile Armed patrol officer for a high traffic retail and commercial property in Campbell, CA. Customer service duties to the public assisting in directions, fender benders, first aid, lost people and any needs property manager needs from security.

Field supervisor during graveyard shift for high Tech Corporate accounts.

Acufacts Security, San Jose, Ca 2004-2006

Provided front desk duties answering the mainline phone, screening and directing calls, scheduling of conference rooms, ordering of office supplies.

Foot and mobile patrol officer.

Issuing of securing badges for employees and visitors.

Was a first responder for emergencies. CPR, First Aid and AED certified.

(Lab Manager, Senior R and D Buyer) Nortel Networks, Santa Clara, Ca 1997-2004

Maintained all test equipment for lab needs.

Scheduled software upgrades and calibration on capital equipment.

Organized engineering labs for better workflow and efficiency.

Purchased and maintained a complete stock of materials and tools for rework specialists and engineering spare part requirements.

Planned, scheduled and procured all manufactured fabricated and subcontracted hardware for in-house production.

Acted as liaison between engineers and outside vendors and consultants.

Expedited materials and improved lead-times for new projects and in process projects.

Supported engineers in documentation, leasing equipment.

(Re-Work Technitian) Cisco Systems, San Jose, Ca 1993-1997

Component stock and parts ordering for R & D engineering lab.

Assembly of engineer prototypes (PCB & Mech).

Responsible for rework of high density, high speed SMT components on PCBs.

Preformed prototype testing.

(SMT Micro solderer) Seagate Technologies, Scotts Valley, Ca 1990-1993

Rework technician for R & D test department and PCB production line.

Performed all testing for final product shipment.

Replaced components with micro soldering technologies in clean room facility.

Maintained stock for engineering test department.

EDUCATION:

West Valley College, Saratoga, Ca 2002-2005

3 years AA Criminal Justice/ Administration of Justice and Paralegal Studies.

Cabrillo College, Aptos, Ca 1986

3 years AA Music Appreciation, Minor: Purchasing.

San Francisco and San Jose Symphony 1986-2000

Classical Clarinetist

Nortel Network internal coursework 1999

Certificate: Cad capture design to modify and create hardware engineering schematics. Certificate: A 6-week course to learn the Visio software to aid in my lab management duties.

ACCOMPLISHMENTS:

Re-organized hardware, software and test labs to consolidate space requirements, which improved workflow efficiency, work environment and safety. Achieved savings of 55% of departmental lab costs.

Procuring materials and tools in addition to maintaining and organizing the engineering lab stockroom for easy access and improved workflow which saved time and reduced cost 32%.

New product BOM structuring, second sourcing on a component level, quoting and purchase requisitions for NPI proto fab and sheet metal builds etc.

Received the Outstanding Contribution award for supporting over 300 engineers in software, hardware and test, including relieving them of many daily tasks and allowing them to concentrate on managerial and design issues.



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