Jeffrey W. Hicks

*** **** ******** ***** - ***********, MO 65810 - 417-***-**** - ac1xs8@r.postjobfree.com

SENIOR HUMAN RESOURCES/OPERATIONS LEADERSHIP

Enthusiastic MBA Human Resources professional with multiple diverse backgrounds in various HR/Operations functions.

Core competencies include: Affirmative Action, FMLA, Workers Compensation, Total Rewards/Benefits, Conflict Resolution, Onboarding, Employee Engagement, Training

Professional Experience

OPERATIONS MANAGER, 2016-Present

LEGACY GROUP – HOUSTON, TX

Role: Led the strategic development in a depressed market to rebrand and solidify market.

Accounting Functions: Oversaw contract entry, accounts payable entries, payroll, and all accounting operations.

Financial management: Conducted monthly reviews of balance sheets and income statements to ensure success in retaining revenue and profit flows and acceptable margin retention.

Training and Staff Development: Development and delivery of training addressing issues revealed through customer surveys.

SPECIALIST, OFFICE OF DECEDENT AFFAIRS, 2016

MAYO CLINIC – ROCHESTER, MN

I was recruited as a Subject Matter Expert to help in the establishment of a new sub-department. This was a part time/temporary position.

Role: Founding member of new sub-department of Laboratory Medicine and Pathology to serve the medical and allied staff in death care education and procedures.

Administrative/Staff Development: Cooperative work with quality specialist and leadership to develop Standard Operating Procedures; this included input into ongoing of operational guidelines and protocols for the handling and care of decedents and their families,

Training: Delivery of policy and procedure training for staff in all departments of Mayo Clinic.

SENIOR HR/TRAINING SPECIALIST, 2011-2016

GRAYSTONE ASSOCIATES, INC. – HOUSTON, TX

Strategic Programs: Executed people/human resource strategies to clients throughout the US and Canada as a consultant; utilizing market data and customer survey results.

Recruiting/Interviewing/Hiring: Improved hiring effectiveness using highly regarded assessments to measure and match competencies of applicants and existing employees.

Employee Retention: Increased employee satisfaction through increased attention on performance management and design of incentive compensation.

Training and Staff Development: Development and delivery of training addressing issues revealed through customer surveys.

OPERATIONS/HUMAN RESOURCE MANAGER, 2010-2011

STEWART ENTERPRISES – New Orleans, LA

Role: Blended role of human resources/operations with oversight of a large niche service provider in the metro Kansas City, MO market.

Accounting Functions: Oversaw contract entry, accounts payable entries, payroll, and all accounting operations.

Financial management: Conducted monthly reviews of balance sheets and income statements to ensure success in retaining revenue and profit flows and acceptable margin retention.

Employee relations/retention: Structured policies and programs for employee relations, affirmative action, sexual harassment, employee complaints, external education and career development.

Education and Affiliations

Master of Business Administration with Honors and Distinction

Human Resource Concentration

UNIVERSITY of the SOUTHWEST

Hobbs, NM

Bachelor of Science, Human Services

EVANGEL UNIVERSITY

Springfield, MO

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