Charlene Grumman

**** ********* **.

614-***-**** ac1xr0@r.postjobfree.com

Professional Summary

I have 20 years customer service, data entry, clerical and administrative experience. I have received 35 Customer Service Awards throughout my career from different companies I have worked for. I am looking to further my career in some form of customer service capacity and would like an opportunity to show my abilities.

Professional Experiences

Time Warner (Charter Communications) Order Entry Clerk Mar 2013-Dec 2016

Accept payments from technicians/contractors to apply to customers’ accounts, research work orders in cases of customer dispute, research batch information for any discrepancies, input payment information into People Soft system, issue daily work regarding drop bury tickets/aging/invoicing/sending letters, create work orders regarding drops for the City of Columbus, post batches and perform audits on all work orders

KMA Electrical Services, Customer Service/Dispatcher Aug 2012-Feb 2013

Answer incoming calls from customers needing an electrician to come to their home/business, schedule appointments, input data into system, route electricians to calls, enter technician notes in accounts, update moneys’ collected daily reports

Shaklee Corporation, Office Support June 2010-July 2011

Export customer orders, print customer orders for the picking team, research orders that have shipped out, keep track of orders for Team Leads and work with team members on special VIP projects for customers

Makotek, Customer Service/Dispatcher Aug 2008-June 2010

Answer incoming calls from technicians to cancel out work orders, answer incoming calls from clients/customers with questions about their accounts, greet people that come into the office, prepare new hire packets, keep track of technicians’ time sheets for the week, keep accurate account of all aging orders to make sure they are closed by their deadline and any miscellaneous duties as asked

Areas of Expertise

Computer Programs

oMicrosoft Office – Excel, Microsoft Word, Microsoft Outlook

oICOMS – Payment Entry

oArris – Work Assure

oPeopleSoft

Customer Service - face to face or over the telephone including working in an inbound call center environment for different call centers, communications room as a 911 operator/dispatcher, working within the LEADS system for law enforcement

Document Preparation – Loan origination packets, working with vendors such as title companies, appraisal companies, ordering reports, Bills of Lading, new hire packets, customs paperwork, preparing waves for printing customer orders to deliver to the warehouse floor

Training – New employees on different aspects of their jobs to include, researching customer issues, conflict resolution and processing customer orders

Assist legal department with research, preparing documents, managing client accounts

Accomplishments

Customer Service Awards and Recognition

Graphic Communications Certificate

Completed College Courses

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