Customer Service Truck Driver

KENNETH HARRISON

**** *********** ****** **, **********, DC 20020

Mobile 202-***-****

Work Experience

AECOM (June 2016 – Present)

Driver Chantilly, VA

Inspects truck for defects before and after trips. Secures loads being transported to ensure safe and undamaged arrival at destination. Monitors vehicle during operation and reports maintenance/repair requirements to Dispatcher. Assists in loading and unloading of material transported.

Drives gas or diesel powered trucks. Pick up, transport and deliver parts, material, equipment and components to pre-determined destinations. Vehicles may weigh up to 4 tons. Drives vehicles both on and off of government installations and in light to heavy traffic conditions. Transports HAZMAT as necessary in performance of depot mission. Supervised by Operations Manager or Unit Lead. Receives daily work assignments from Dispatcher.

Drives trucks up to 14,000 lbs to destination for pickup and delivery based on instructions or directions received and by using maps.

Reports and receives direction via radio or cellular phone.

Perform daily preventive maintenance adjustments to truck.

District of Columbia Department of Public Works (October 2012 – February 2015)

Motor Vehicle Operator Washington, DC

Operates gasoline and diesel powered vehicles with gross vehicle weights of 32,000 pounds, capable of carrying loads weighing four (4) tons, such as lift gate, open body, compactor, flusher, or other types of trucks which have two (2) or more gear ranges capable of providing six (6) or more forward speeds and have six (6) or more driving wheels.

Lockheed Martin (July 2011 – March 2012)

Supply Technician/Heavy Duty Driver Walter Reed Army National Military Medical Center

Ft. Belvoir, VA

Responsible for ordering stock and non-stocked medical items via hand held terminal (HHT); and the storing, issuing, inventorying, and conducting of location surveys of shelves cabinets in the patient treatment areas of the hospital. Once ordered items have been entered into the HHT, the incumbent will download the data via computer to the Defense Medical Logistics Standard Support System (DMLSS). Required to research data in DMLSS for customer supply rooms. Responsible for re-supplying Omni-Cell Point of Use (POU) cabinets utilizing delivery lists generated from the DMLLS. Occasionally required to manually inventory certain supply areas or areas where the automated POU system is not working. The inventory accounts for the daily record of supplies used by each ward or clinic for cost accounting purposes. Completed additional supply records manually as necessary to assist the wards or clinics and supervisor in accounting or charging for items issued out the POU system. Independently monitored the par-levels of automated supply stations for any difference between programmed requirements and actual usage and adjusts levels accordingly. Major differences are reported to the ward or clinic and the supervisor. Filled staff and customer emergency one-time issues. Care will taken to ensure the stock is categorized and placed on the shelves according to customer desires, but at the same time organizing so that there will not be a mix of expiration dates by placing new product behind old.

Screened supplies for expiration date and removes expired items from patient care areas. Ensured that items such as hypodermic needles and syringes are secured in accordance with storage procedures. Assisted in periodic inventory of stock on hand by counting items and verifying the quantity of items in storage match the on-hand register. Recorded any differences.

Trend Western Technical Corporation (October 2005-July 2011)

Bench Stock Liaison/Medium Truck Driver Andrews AFB, MD

Worked hands-on with customers to monitor there Bench Stock of any changes, add-on’s, or deletions as needed or any other recommendations.

Responsible for loading all Bench Stock fill requests and delivered to its appropriate Bench Stock monitors.

On a monthly basis, I visited every Bench Stock monitor for there Phase I Recommend Add Program (Mo4) and Phase II Annual Bench Stock Review (So4).

Provided Block IIa Training classes in which I taught the employees the Do’s and Don’ts of Bench Stock.

Worked closely with the computer room for customer requests for Mo4’s, So4’s, and labels.

Served as the Airfield Driving Alternate administering the Annual Flight Line Test for the Trend Western and Flight Line employees.

Knowledge of driving on the Flight Line.

Served as Approving Official for the Flight Line Certificate of Competency.

Inspected the vehicle daily (interior/exterior) to ensure it was within acceptable standards and then annotate AF Form 1800/1810.

Picked up serviceable material. Maintained a delivery storage area to provide secure storage and handling of classified and sensitive items.

Ensured that authorized individuals receipt for items requiring signature.

Provided expedient delivery service to Base Supply customers.

Obtained additional personnel and material handling equipment (MHE) support from the storage and issue section if needed for pick-up and delivery of heavy or bulky items.

Established bench stocks in coordination with the supported activities.

Maintained current list of all items authorized on each bench stock.

Reviewed on-hand balances. Replenished, delivered, and bin bench stock items for all on-base maintenance activities. Supported tenant activities as defined in host-tenant agreements.

Scheduling and conducting bench stock reviews with supported organizations. Accountable for meeting safety performance standards and for completing all work safely.

Responsible for the timely reporting of accidents, injuries and “near miss” and hazardous situations. Subject to assisting the main mobility element for exercises and mission support.

Harlan Sprague Dawley Incorporated (March 2005-October 2005)

Tractor Trailer Driver (Over The Road) Frederick, MD

Transported bags of animal diet and bedding to customers in the United States eastern region.

Pepsi Bottling Group (September 2004-March 2005)

Delivery Driver-Bay Forestville, MD

Ensured compliance with all Department of Transportation (DOT) Regulations.

Serviced accounts by delivery of Pepsi products in proper sequence and rotating stock in accordance with (Product Quality Initiative (PQI).

Completed all sales tickets, settlement sheets and related paperwork neatly and accurately; kept truck cab cleaned, operated truck safely, obeyed all traffic regulations.

Werner Enterprises Incorporated (August 2004-September 2004)

Tractor Trailer Driver (Over The Road) Omaha, NE

Checked fuel level and oil in truck before leaving terminal.

Inspected truck to make sure brakes, windshield wipers, and lights were working and other safety equipment aboard were in working order.

Logged in inspection; made sure cargo was secure and reported equipment that was inoperable, missing, or loaded improperly in the journey from producer to consumer.

Transported goods, other materials in liquid, loose or packaged form.

Communicated with company dispatcher to discuss delivery schedules and courses of action in the event of mechanical problems.

Performed unscheduled runs or short turnarounds to deliver a shipment to a nearby city.

Loaded and unloaded cargo after arriving at the proper destination, and contributes to team effort.

Current News Company (CNC) (March 2004-July 2004)

Warehouse Associate Washington, DC

Loaded, unload, and verified inbound newspapers/magazines in accordance to facility guidelines. Moved product to forward and secondary storage areas with proper equipment.

Efficiently stacked and stored the newspapers/magazines in pre-assigned areas. All merchandise movement must be documented in accordance to Distribution Center policy and procedure.

Gathered in-stock items ordered by customers while meeting productivity, accuracy, and customer service goals.

Prepared customers orders for shipment, using all prescribed packaging methods to ensure integrity of shipment.

Maintained a clean, neat, and orderly work area.

Carried out assigned customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt, courteous and effective manner.

Generated and inputted all related paperwork and necessary information.

Participated in cycle counting activities; perform labeling, sorting, wrapping, packing, and repackaging activities as needed.

Education/Awards

Frank W. Ballou Senior High School, Washington, DC

Alliance Tractor Trailer Training Center, Ladysmith, VA- Date of graduation - August 2004

Awards: Pre-Trip Inspections-Alliance Tractor Trailer Center - August 2004

Coupling & Uncoupling-Alliance Tractor Trailer Training Center - August 2004

Skills/Qualifications

Deadline-Oriented; Dependability; Persistent; Customer Focus; Safety Management; Equipment Maintenance; Scheduling; Map Reading; Lifting; Forklift experience; CPR Certified; Valid driver's license; DOT Medical Card

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