Customer Service Manager

ROLANDA TOMLINSON

**** *. ******* **** #*** Houston, TX 77040

Phone: 346-***-**** **.**********@*****.***

Objectives

I want to succeed in a stimulating and challenging environment, building the success of the company while I experience advancement opportunities.

Experience

Customer Service Representative 04/2017 - Present

ARS Rescue Rooter Houston, TX

Answer incoming customer calls in a busy office environment

Enter customer data in the computer.

Handle all customers in a professional manner.

Provide timely response and feedback to the customer regarding customer questions.

Makes outbound calls to customer to schedule appointments for their maintenance agreement

Call Center Representative Manager 05/2014 - 10/2016

Kachi James Management Houston, TX

Received Incoming and made outbound calls, Reviewed, evaluated and categorized incoming documents to ensure accuracy and appropriateness of data

Preparation of insurance forms and documents such as vehicle identification cards and policy endorsements to support acquisition and retention of profitable business

Provided additional support to department including responding to customer inquiries, check processing and other various task

Use of various computer applications to enter and retrieve necessary customer data

Identified specific reason for customer inquiry and directed customer to appropriate department

Provided guidance to other employees with less experience in a subject matter

Sales Account Manager 07/2013 - 05/2015

Federal Wage and Labor Law Institute Houston, TX

Provide billing support to customers to resolve billing issues for first bill explanation, sustaining valid charges, and providing account credits when necessary for billing errors

Assisted customers in ordering new service and adding or removing services to their orders

Resolved problems with orders that were improperly placed or were in fallout due to processing errors, and performed follow up tasks to assure that the problems were resolved

Received Incoming and had to place over 80 outbound calls a before end of shift

Call Center Representative 07/2006 - 04/2013

K-Designer Roofing Sacramento, CA

Assisted customers and helped as needed, received inbound and placed outbound calls

Operational functions to company standards, set appointments

Made sure customers were satisfied with their order

Attended periodical staff meetings 5 days a week

Operated telephone, screen and forward calls, took messages and scheduling appointments

Greeted customers entering establishment, determined purpose of visit directed or escorted them to specific destinations

Transmitted information and/or documents to customers, using computer, mail, facsimile machine

Maintained and updated filing, inventory, mailing, and database systems, used a computer

Skills

Acquired over a Five-year period in Customer Service and Management

Proficient with Microsoft Word, Excel, Outlook, Power Point and Internet

Able to work as a team player or independently

Excellent communication skills, Focused, detailed and organized,

Proficient in typing 35 wpm and 10 key by touch

Talent for identifying customer needs and presenting appropriate company product and service

Education

Independence University

10/25/2019 Bachelor Degree Health Management

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