Customer Service, Data Entry, records management, filing

Sheila Lloyd

Converse, Texas *****

210-***-****

**********@*****.***

SKILLS:

** *** ** ***** ****** Management

Type 40+wpm data entry Mentoring

Detail oriented customer service time management

Computer task oriented organizational skill

Microsoft word/excel/outlook Adobe Acrobat Pro Scanning/prep Work Experience

Conduent

Customer Service Rep

Feb 2017 to Present

Objective:

Information taking through service request on web based applications Goodwill Industries/Contractor

COPF Records Management Support Supervisor

May 2007 to April 2016

Objective:

Oversee the team responsible for the management and maintenance of the Official Personnel Folders. To ensure the training and mentoring of the employees. To coach and assist team members in customer service issues. Manage schedules and time sheet of employees. And step in and help with the day to workload when needed.

Goodwill Industries/Contractor

COPF Records Management Support Associate

Aug 2006 to May 2007

Objective:

Management and maintenance of the Official Personnel Folders. Responsibilities include customer service, records maintenance, document scanning and conversion to electronic files, ordering Official Personnel Folders, and transferring records to other agencies or file centers. Goodwill Industries/Contractor

Ins-Immigration and Naturalization service

Dec 2003 to Aug 2006

Data entry of documents scanned into the INS database of people coming into the US for a short time. Adhere to production standard.

Education: Career Point College Associate Degree

Accounting 1998

Clearance Status Open DHS ADP T2 Security from Department of Homeland Security

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