Customer Service Sales

ROSAURA GARCIA

***** **** ** *** ***, Houston, Tx 77089 C: 832-***-**** ***********@*******.***

SUMMARY

Results-driven and customer-oriented professional offering 7 years of customer service experience in

Retail and office. Quality-focused and a self-starter with excellent positive attitude. Reliable and

Punctual Sales Associate who possesses an excellent work ethic and more than 3 years in retail. Trained

In all aspects of customer relations, contract preparation and route management. Organized, detail-

Oriented, and resourceful. Seeking ground-floor position with growing company

SKILLS

Team leadership Store Opening and closing

Top performer procedures

Dedicated Scheduling

Goal Oriented Staff trained

Strong work-ethic Analytical and critical thinker

MS Office proficient Inventory Management

Motivated Seller Bilingual Spanish & English

EXPERIENCE

07/2017 to 08/2017 Front Store Manager

Komal Latin Kitchen + Bar San Marcos, TX

Assigned tasks and oversaw the direction of employees to ensure

compliance with food safety procedures and quality control guidelines.

Exhibited thorough knowledge of foods, beverages, supervisory duties,

service techniques, and guest interactions.

Continually monitored restaurant and took appropriate action to ensure

food quality and service standards were consistently met.

Scheduled and directed staff in daily work assignments to maximize

productivity.

12/2013 to 06/2017 Sales Associate

T-Mobile Inc. Houston, TX

Provided expert product and service information to customers.

Developed and executed sales promotions.

Balanced the needs of multiple customers simultaneously in a fast-paced

retail environment.

Exceeded personal sales goals for 3 quarters in a row.

Offered exceptional customer service to differentiate and promote the

company brand.

Top Performer, and awarded top winner circle 2015.

06/2012 to 11/2013 Front Door Secretary

Listo Tax Solutions Houston, TX

Managed daily office operations and maintenance of office equipment.

Made copies, sent faxes and handled all incoming and outgoing

correspondence.

Designed electronic file systems and maintained electronic and paper

files.

Managed the receptionist area, including greeting visitors and responding

to telephone and in-person requests for information.

EDUCATION AND TRAINING

2018 Bachelor of Arts: Human Resources

San Jacinto College Houston, TX, USA

2018 Associate of Arts: Marketing

San Jacinto College Houston, TX, USA

2011 High School Diploma

Dobie High School Houston, TX, USA

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