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Human Resource Customer Service

Location:
Richmond, VA
Salary:
34,000.00
Posted:
August 21, 2017

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Resume:

Mary Pugh

**** ************* ****, ** 804-***-****

Richmond, VA 23234 804-***-**** ac1xn9@r.postjobfree.com

OBJECTIVE Consummate professional with 15+ year’s customer service experience, seeking

career as Payroll Benefits Specialist / Human Resource Administrator.

PROFESSIONAL PROFILE

Thrive on new opportunities for accomplishment and successes.

Sharp analytic, problem solving, and superior customer relation skills.

Ability to work on multiple assignments under pressure situations and consistently meet deadlines successfully.

Maintains confidentiality in all matter pertaining to employee compensation/benefits.

Team player with ability to deal with demanding customers.

Scheduling orientation new hire sessions, with attention to documentation.

Proficient in the use of Microsoft Windows Suite, to include XP/VISTA, Office Word, Excel, and PowerPoint; also IBM Scanner/fax/printer

EDUCATION

MBA, Human Resource Management

Averett University, Richmond, VA

May 2015

BBA, Business Administration

Bryant and Stratton College, Richmond, VA

May 2012

AAS, Human Resource Specialist

Bryant and Stratton College, Richmond, VA

August 2010

During the interim of the past few years, when assignments have ended I have volunteered in non-profit organizations, such as helping feed the homeless once a month, and assisting with summer camp activities. I am also looking to take more classes for certification in payroll processes. Gaps in employment during 2009 – 2015 were focused on obtaining degree.

Related coursework

Accounting Principles I & II Financial Analysis

Business Management Business Principles and Administration

Employment Law Law and Ethics in Business Environment

Payroll Administration Operations, Project, Strategic Management

Intro to Compensation & Benefits Interpersonal & Group Dynamics

PROFICIENT EXPERIENCE

AS400, ORACLE Bannerweb/TalentWeb, ORACLE Processing Systems ADP/PeopleSoft, Ceridian Tax Reports, GAAP, CPPS, Kronos/TRMS/Crystal Reporting/Report Smith

ACCOMPLISHMENTS

National Honor Society, SHRM (Society of Human Resource Management), Graduate Cum Laude, Certified Level I Bowling Coach

INTERNSHIP Business / Human Resources Intern

Richmond Public Schools

March 2012; February 2010 – March 2010

Assisted with the daily administration of the HR team

Worked closely with HR Associate in coordinating exit interviews, and renewals of teacher’s contracts.

Maintained teacher personnel files, leave of absence records

Received incoming calls referencing open positions, locations

EXPERIENCE Benefits Coordinator

Richmond Public Schools

February 2016 – May 2017

Input new hire paperwork such as benefits/deductions into AS400 and Cigna health website.

Adjusted back premiums for deductions missed

Mailed payment vouchers to employees on FMLA / retirees that transitioned from company plan.

Maintained current employee files, termination, LOA files and retiree files.

Coordinated employee health fair with assistance of location captains

Reached out to vendors for participation in health fair, and coordinated the purchase of gifts

Human Resource Assistant / Payroll Processor

University of Richmond/Randstad Professional Staffing

June 2014 – August 2015

Process new hire paperwork, upload letters of reference

Assist Talent Recruiting Specialist, send out verifications

Verify open enrollment documentation, submit independent contractor payment request, special projects

Process biweekly/monthly PAF’s, monitor online applications

Update address changes, input new hire information via Banner-web

Verify floaters schedules, assist with new hire information

Verify open enrollment documentation

Support call-center

Create/monitor update flex time spreadsheets, special projects

Other duties as assigned

Adjunct Professor

J. S. Reynolds College

August 2013 – March 2016

Teach physical education class, to include the principles of bowling.

Prepare students with test taking skills and advice on careers

Payroll Specialist

Accountemps/Accounting Principles Staffing

(VCU Health Systems, Ingenco, Inc.)

September 2012 – May 2014

Process biweekly payroll deductions, parking fees, electronic equipment, other employee purchases.

Employment verifications

Process garnishments, forward to legal

Input payroll via Ulti-Pro payroll system

Verify timesheets/account codes, input hourly timesheets via ADP

Input new tax forms / changes, direct deposit forms

Input garnishments, run verification reports

Other duties as assigned

Regional Payroll Analyst, Payroll Benefits Specialists

MeadWestvaco, Ajilon Financial Staffing (Lab Corp, AECOM)

August 2007 – May 2014

Administer the assigned components of the hourly and salaried payroll population

Developed documentation to implement process flow of legal documents received

Adhered to quality controls set for accuracy

Provided application support for MWV Kronos timekeeping system

Various assignments in Accounting/ Payroll areas; interact with HR contacts, management and customer inquiries

Adhered/administered department rules, regulations, procedures and payroll issues

Liaison with HR contacts, management and customer inquiries;

Other duties as assigned

Payroll Benefits Specialist

Anderson and Strudwick Financial

June 2006 – June 2007

Verify, input payroll, run payroll reports for accuracy via ADP system

Maintain personnel files, changes to taxes/benefits

Input commission payroll into FETTER Logic commission system

Distribute paychecks/commission reports

Account Clerk I

Dept. of Social Services, Hopewell, VA

April 2004 – May 2006

Process public assistance/vendor checks, post TANF payments

Maintain capital outlay inventory, Special Welfare account ledgers

Purchase of Service orders

Record/reconcile leave slips and balances, prepare timesheets

Distribute checks, other duties as assigned



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