THOMAS M. CRENNAN MBA SIX Sigma Black Belt ** Soundview Drive Huntington, NY 11743

Project-Program Management 631-***-**** (C) 631-***-**** (H)

https://www.linkedin.com/in/tom-crennan-1673372/ ac1xmo@r.postjobfree.com

PROFILE OF QUALIFICATIONS

EMC Cloud/Microsoft/Cisco/Info Security+/Black Belt certified with over 20 years of project management and business analysis experience, advancing emerging technology, safeguarding corporate digital assets, building teams to drive innovative solutions, reducing costs, articulate in partnering with business units and 3rd party vendors to deliver and support leading-edge solutions for business units.

Areas of Expertise

Lean Six Sigma BPM business analysis for technical and business solutions; evaluate/implement business process through Six Sigma methodology by identifying and mapping technology with business needs.

My corporate Vision includes; driving efficiency of operations, increasing quality of service by partnering with business units and achieve strong bottom-line performance applying Lean Six Sigma methodology.

Achieve high management approval for strong achievements encompassing: AWS, AZURE Data Center management, disaster recovery including “hot site” with strong business continuity planning and governance; implement ITIL best practices for SEC, FED, EU, SOX compliance; mentor and coach global IT staff.

Architect, design and implement global corporate technology including cloud technology, multiple data center re-locations, LAN/WAN/BAN client server networks, engineering/helpdesk/CMDB/release management.

Corporate IT team leader/member for: ITIL Board, Mergers & Acquisitions, Service Advisory/Change Board, Technical Architecture Group, Information Lifecycle Management, Global Data Center Board.

Highlights of Achievements

Analyze and strategize how the “Cloud” can leverage IaaS/PaaS/SaaS and migrate infrastructure and applications into Azure & AWS Cloud with AppVista & PaaSLane analysis tools.

Program manage deployment of Win 7/Office 2013 with application verification through QA for 17,000 w/s.

Project manage migration of Exchange environment into Office 365 Azure Cloud including mobile Intune, Skype for Business, One Drive and BOX document system.

S&P MI project lead for data center relocations for multiple tier 3+ data centers activities in the support & validation of mission critical applications for both h/w & s/w upgrades utilizing Agile.

Pivotal team leader in successful outsourcing/off-shoring both infrastructure and software deployments with ServiceNow while maintaining acceptable business SLA’s and generating cost savings.

Green Belt project lead instituting ILM, Information Lifecycle Management, in the data policy management of SAN/NAS technology and institute capacity-on-demand while increasing scalability & reducing storage costs.

Black Belt project lead re-engineering the S&P MI Platform S/W Release process by aligning the planning, design, development and testing in the coordination of the deployment of 5 annual releases.

Implemented corporate application portfolio system ARRT/TROUX including CMDB, technical standards and disaster recovery RTO & RPO.

Research and negotiate vendor business solutions preparing RFP/RFQ, obtaining competitive bids, approve final contract selection with measured service level agreements with strict governance.

Manage procurement process and team utilizing the Ariba system.

Corporate Accomplishments

Director of Cloud & Technical Services

S&P Global Market Intelligence 2006 to present

Six Sigma lead managing BPM projects for ITIL processes achieving EU, SOX, SEC & FED compliance.

Plan, analyze, deploy mission critical/market sensitive applications into the Azure and AWS Clouds.

Manage the upgrades of all server/client o/s and middleware services & tools for the enterprise.

Design and implement global SQL server enterprise farms for 2nd and 3rd tier business applications.

Merger and acquisition IT leader for both applications and infrastructure for acquired & divested companies.

Cost Reduction Task force leader in reducing infrastructure cost without affecting SLA’s.

Operational lead in the transfer to BT Radianz high availability Extranet for our clients.

Assistant Director of Information Technology

Emblem Health of New York 2003 to 2006

Re-engineer and manage the Client-Server 24/7 operations group day-to-day operation in support of 4 locations with responsibility of corporate systems including 600 servers, 3,500 client workstations.

Implement corporate-wide server infrastructure monitoring utilizing CA-Unicenter NSM and Automation Point to monitor and notify staff by reducing “unscheduled” down time to les than 1% and increasing ROI.

Project Manager in re-locating data center and technical infrastructure move to new corporate HQ at 55 Water St, achieving 15% cost savings, under budget and on-time.

Team leader on the technical side in the design and implementation of Network Operation Center (NOC).

Achieving 100% compliance in documenting and governing successful ITIL processes including Sarbanes-Oxley technical audits in delivering efficient claim adjudication and EoB’s.

Technology Manager

Building Services 32BJ Funds, New York, NY 2002 to 2003

Apply full project cycle management expertise to assess and re-engineer operational needs of 5 remote offices and implement an ERP/AIX 5L benefits application (ISSI) enabling company to achieve fund and services distribution for 250,000 members for medical, dental, 401K and pension plan processing.

Aggressively recruited for high-profile position to sharpen technology operations, architect, re-engineer and standardize network infrastructure for 120 servers with 1,500 client workstations providing 24/7 support in converting from IBM S/390 mainframe to RS/6000 AIX/Win2K Active Directory Frame Relay Cisco network based VPN network supporting 5 remote sites with corporate HQ.

Convert enrollment, eligibility, dental, medical, pension, employer contribution applications from IBM S/390 legacy technology to WIN2000 Active Directory infrastructure supporting RS6000 UNIX ERP system.

Chief Information Officer

Broadcast Traffic & Residuals, New York, NY 2000 to 2002

Implement corporate-wide re-engineering of the IT operations from a mainframe infrastructure to an open systems infrastructure encompassing both hardware, network and .Net technologies increasing productivity.

Applied full project cycle management expertise to re-engineer operational needs and install Oracle 8i financials and ACT enterprise applications enabling company to achieve 13% greater sales and productivity.

Architect, engineer and institute the network infrastructure from AS/400 mainframe to a Win2000 Active Directory Frame Relay Cisco premise based VPN network supporting multiple domestic offices.

Increased productivity and reduce talent payment lead-time by 40% implementing web based Documentum content repository, procurement, helpdesk & digital imaging software.

Director of Technology

Educational & Institutional Cooperative Service, Jericho, NY 1997 to 2000

Championed full project implementation for converting VAX/UNIX mainframe to NT Frame Relay/Cisco client server network encompassing 5 office locations for enterprise based application to maximize operational functionality for order entry, AP, AR, GL, customer service, inventory tracking, data warehouse systems, purchasing & invoicing with EDI in compliance of y2k with no exception experienced.

Team leader to implement ERP/e-commerce order entry application (Hedberg) with integrated AutoCAD design software to increase processing turnaround, reduce processing staff and eliminate data entry errors.

Cut lead-time for product delivery by 25% and reduced staff requirements by 10%, by instituting product specification software with AutoCAD, file transfer over the Internet and faxing to/from the desktop.

Technical Operations Manager

Thomson Reuters America, Hauppauge, NY 1989 to 1997

Began as Project Leader converting Service Call Tracking, Technical Database, Purchasing & Inventory, Capital Projects, and Fixed Assets systems from IBM 3090/MVS to Novell client server-based CRM (CALLS) system (Visual Basic) supporting 325 customer and field service representatives, significantly improving operational expediency and reliability for level 1 through level 3 technical support.

Team member in the design and implementation with operational and administrative responsibility for two 24/7 call centers including; 800 mega-com service with ACD, BCMS and integrated message boards, PC & network support, document disaster recovery plan and user/system manuals and produce client and agent analysis.

Education, Certifications and Awards

MBA, Corporate Finance, Adelphi University, Garden City, NY

BS, Business/Economics, Hofstra University, Hempstead, NY

Six Sigma Black/Green Belt certified

Lean Six Sigma trained Black Belt

EMC Cloud Certification

Microsoft Certification MCSE, MCSA, MCP (MS Project, Visio & MS Suite Expert)

Cisco Certification CCNA

Network Security+ Certification

Earned Reuters President’s Vision Award for implementation of 2 North American Call Centers and Remedy Help Desk.

Teaching/Mentoring

McGraw-Hill Leadership Award 2013

McGraw-Hill Mentoring Program 2011/2016

Instructor - Katherine Gibbs Business School, Melville, NY – 1997 to 2000

Commack Continuing Education, Commack, NY – 1989 to 1998

Instructor PC and networking software; nominated Instructor of the Year LI, 1992

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