Customer Service Quality Control
Resume:
Gail R. Frazier 202-***-****/ ****.*******@*****.***
Washington, DC20019
A self-starting creative individual with the ability to remain flexible and adapt under pressure while demonstrating organizational skills, teamwork collaboration, and professional knowledge and expertise in Document Scanning/Quality Control, Administrative, and Customer Service.
PROFESSIONAL EXPERIENCE
BarnAllen Technologies Bethesda MD-December 2016-February 2017
Scanner/QC Specialist
Prepared documents for imaging scanning, collected related activities including labeling files, assembled
tabs, numbers, binders and documents. Maintained a high level reach, twisting and sealing envelopes
opened mail, removed staples, clips, moved/stacked boxes.
Properly handled fragile and sensitive archival materials.
Filled out log sheets and reports on task progress and quality control on work peer in all areas.
Utilized variety of office software such as multi-line telephone system, MS Word and MS Outlook.
Ability to work in one place and traverse to office on a continuing basis.
Provided basic customer service skills.
Zimmerman Associates, Inc Bethesda MD-September 2015-March 2016
Scanner/QC Specialist
Responsible for timely completion of documents and/or work request according to NICHD workflow
contract
Prepared documents for imaging by sorting, proof reading removing staples, clips, disassembled books
and binders, opened mail before loading documents to be scanned also moved and stacked boxes
Provided customer service
Completed daily log sheets and reports on task progress and quality control
Scanned and cleaned up documents utilizing Optical Recognition Programs (OCR) software such as
Adobe Acrobat
Properly handled sensitive/fragile materials
Uploaded scanned PDF files to NICHD to SharePoint site
Robert Half (CoStar Group Inc.) Washington DC-December 2014-September 2015
Community Caller
Capturing accurate and up-to-date information as a prospective renter on multifamily communities around the United States then correctly entering it into the CoStar database.
Collecting rents availabilities and specials for properties in the multifamily asset class as a prospective renter.
Providing professional customer service for CoStar by handling contacts during the community outreach
Innovation Document Imaging Landover, MD-May 2014-August 2014
Document Scanner
Assisted project manager monitoring the policies and procedures for records and management projects.
Transferred records from onsite and offsite storage boxes and transferred pertinent data into Excel spreadsheet.
Prepared documents for imaging/scanned assembled/disassembled documents as required, taking care to ensure that original documents are exactly to their original state.
Supported functions such as photocopying, delivering items assembled/disassembled notebooks, tabbed binders, numbering, labeling and refilling documents and shelving to maintain accurate stats of indexed records for weekly reports.
Education/Training
2014 Career Development Training Washington, DC
1999 Applied Career Training (Certificate) Medial Business Administration Arlington, VA
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