Tonja L. Gillespie

**** ****** ***, ******, ** **114

Mobile 575-***-**** and Email address: ac1xjp@r.postjobfree.com

If your company is seeking an experienced healthcare Director of Accounting to provide technical expertise and effective leadership, please consider my resume. I am currently looking to move from an Executive Director position to an accounting manager role to become a valuable asset to your organization and support the success of your business leader. I have lead and inspired teams of department heads to: providing quality, customer-centered healthcare; reduce turnover and improve employee morale; develop positive community and marketing relationships; produce results necessary to meet regulatory standards; and focus on company financial objectives.

Core Competencies

Management: Assertive management through daily clinical focus meetings to stay informed of resident’s daily clinical, social, and behavioral issues, as well as managing interventions to prevent future falls, weight loss, pressure ulcers, pain, infections and behaviors. Focus on ethical facility level operations and Quality Assurance and Performance Improvement, including risk management, personnel management, financial management, environmental management, regulatory management, organizational management, and marketing with a piercing compassion for the residents.

Supervisory: Assemble, motivate, and provide customer centered leadership to an effective, confident work team, by setting core standards for each department and practicing participatory leadership, when effective and appropriate to do so, in order to appeal to the highest level of thinking to obtain the highest level of performance from each department head.

Financial: 28 years working in the bookkeeping/accounting field, implementing and managing policies and procedures for census management, accounts receivable, collections, human resources, payroll, time management systems, accounts payable, budgeting, and preparing, analyzing, interpreting, and monitoring financial reports. Manage financial outcomes by instituting weekly spend down sheets, establishing PPD budgets for each department, revamping processes to maximize reimbursement, and develop weekly AR reviews to identify billing and admission barriers to optimal collections.

Technology: Persistent financial and clinical software selection, multiple software conversions, hardware installation, server management and security, and minor PC troubleshooting. Skills include ability to learn software programs quickly and a high level of proficiency in Microsoft Office programs - Excel, Word, PowerPoint, and Outlook.

Communication: Strong analytical, interpersonal, and group presentation ability, to develop strong, positive community, staff, family, and resident/patient relationships through exceptional customer service and effective conflict resolution skills to attain and maintain a win-win goal for all parties involved.

Survey: Develop and execute successful plan of correction. Follow through with a Performance Improvement Committee to identify areas falling out of regulatory compliance, develop sub-committees, establish action plans, and set up reports to track and trend results monthly. Establish exceptional mutually respectful relationships with surveyors in order to best serve the population being served.

Summary of Employment

Palmview at Gulf Coast Village (11/2016 – 5/2017) Assisted Living Administrator

Located in Cape Coral, FL, Palmview is a 128-bed for profit Assisted Living and Memory Care facility. This assignment required regulatory and systems review, identify and implement changes to meet compliance, and prepare for transition of residents and associates to new licensed building operation following successful certificate of occupancy and initial state survey. Hired, trained, and scheduled associates to meet customer satisfaction. Processed and implemented various startup systems, including policies and procedures, contracts, new admission processes, move in strategies, resident call light, climate control, security, and technology to establish smooth operations for management of a new facility and grand opening celebration.

Community Place (11/2011 – 3/2016) CEO/Administrator

Located in Jackson, MS, Community Place is a 60-bed non-profit Skilled and Long-term care facility. The future of Community Place includes relocation, construction, and implementation of 6 “Greenhouse-like” cottages. Walked into a ZPIC and worked through the steps necessary for resolution. Report and maintain a current Certificate of Need. Re-structuring and “right sizing” of human resources to meet resident and financial needs, initiate triple check process to validate billing, and implement a marketing strategy to increase census, implemented a “One Voice” form and daily gathering meetings with the residents, families and staff to provide an open flow of communication to address any concerns quickly are just a few of the many business performance improvement initiatives in progress.

Touro Infirmary at Woldenberg Village (3/2009 – 7/2011) Executive Director

Woldenberg Village is located in New Orleans, Louisiana. Woldenberg Village is a 60 bed Independent Living, 60 bed Assisted Living with a dementia unit, and 120 bed Skilled and Long-term care facility with an Alzheimer’s unit and Outpatient Therapy department. This community employed 220 employees. The annual budget was $5.3Million.

Pinon Management, Inc. (8/2008 – 12/2008) Interim Nursing Home Administrator

Fort Bayard Medical Center is located in Silver City, New Mexico. Fort Bayard Medical Center is a 240 bed facility with Veterans, Long-term care, skilled nursing care, Alzheimer’s/Dementia, and Socially inappropriate behavior care units. In addition, there is a separate 18 bed chemical dependency facility. This is an AFSCME union community with 369 employees. The annual budget was $25Million.

Sun Health Care, Inc. (2006 – 2008) Regional Accountant

The New Mexico region consisted of nine skilled nursing facilities. Worked collaboratively with Regional Managers, Facility Administrators, and Business Office Managers to analyze current business processes follow Sarbanes Oxley requirements, identify best business practices, and identify opportunities to increase operational efficiencies and quality of service, with a primary focus on reducing Accounts Receivable Days Sales Outstanding (DSO).

Sierra Health Care, Inc. (1988 – 2006) Executive Director/Administrator

Developed a 110-bed SNF into a full-service healthcare campus to include: short-term skilled nursing, long-term care, home health and hospice, outpatient therapy, and a 30 bed assisted living community. This community has approximately 120 employees. Focused on financial business results, marketing, census development, diversifying services, building good community relations, reducing turnover, maintaining efficiencies and providing good survey results. The annual budget was $5Million.

Education, Certification, and Licensure:

Bachelor of Science in Business/Accounting, graduated February 2002 with honors from the University of Phoenix Online.

Licensed Nursing Home Administrator-Florida, October 2015 License #NH 5837 (current)