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Customer Service Data Entry

Location:
Pittsburgh, PA
Posted:
August 21, 2017

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Resume:

John Wolf

**** ******** **, **********, ** *****, USA

412-***-****

ac1xj8@r.postjobfree.com

Experience Summary:

Over 10+ years of experience with data analysis/research.

Advanced and highly fluent with Excel spreadsheets.

Review contracts to ensure all policies & procedures are being followed in addition to checking for improvements needed to ensure the supply chain id efficient.

Create and review agreements for products.

Strong leadership skills & teamwork mentality.

Data manipulations- pulling data through various systems and exporting to charts, formulas, graphs, pivot tables etc.

Knowledge in comparison/aging reporting, chart development & document verification.

Very comfortable speaking in front of large groups as is relates to explaining the breakdown of numbers.

Marketing experience. (Working directly with customers on product availability)

Familiar with Google Docs.

Experience:

Bayer Jun 2017 to Present

Production Specialist

Assemble products on production lines.

Monitor the production process and production lines.

Carry out basic quality and testing checks to make sure there are no flaws.

Pack products to be shipped.

Maintain work areas and equipment.

Tru Green

Cash Analyst/Customer Service Apr 2016-Oct 2016

Maintained spreadsheets for daily cash flow.

Maintain accurate credit files and collection files.

Maintain electronic collection notes for each customer account.

Accountable for Accounts receivable and accounts payable.

Contracts/Spreadsheets.

Credits/Collection/Processing Orders/Data Entry.

Discounts/Scheduling.

Settlements/Credit Sales.

Answering customer requests or inquiries.

Identifying and resolving customers’ issues using problem-solving skills.

Building a positive rapport across a variety of personality types.

Putting the customer first and remaining polite and professional at all times.

Modis/BNY Mellon

Loan Certification/Vault Coordinator Oct 2015- March 2016

Process assigned initial and final collateral reviews based on review servicing agreements.

Verify mortgage loan documents Data entry.

Identify category of collateral loans.

Review collateral and documents to meet agency guidelines and customer agreements.

Audit and clear exceptions.

File collateral documents and update system of records.

Ship and tracking of incoming and outgoing packages.

Maintain internal/external customer service.

Spreadsheets.

LEEDS

Credit/Collections Analyst Dec 2014-Feb 2015

Office Coordinator

Data Entry/Analysis reporting to support various departments.

Manage daily issues regarding order processing and delivery process.

Follow up with internal and external customers to ensure prompt payment of receivables.

Maintain accurate credit files and collection files. Maintain electronic collection notes for each customer account.

A majority of the work is accomplished utilizing phone and email communications

Manage all purchasing activities and create new Purchase Orders and resolve all issues regarding orders and Data Entry.

Business to Business Collections. Applying payments to the correct accounts.

Analyze customer financial statements. Negotiated contracts with vendors.

Provide financial order management support to Supply Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize risk of customer.

Negotiate customer discrepancies or disputes to resolution and document root cause.

Develop relationships with internal and external customers and suppliers and provide customer service support.

Eaton Corporation

Credit and Collections Data Analyst Jan 2014-July 2014

Credit risk and establish credit limits. Review and validate agreements.

Data Entry/Analysis reporting to support various departments.

Manage all purchasing activities and create new Purchase Orders and resolve all issues regarding orders Data entry.

Business to Business Collections. Applying payments to the correct accounts.

Analyze customer financial statements. Negotiated any resolutions with clients.

Provide financial order management support to Supply Chain and Sales and Marketing personnel to control credit exposure, effect timely payment, and minimize the risk to customer.

Negotiate customer discrepancies or disputes to resolution and document root cause.

Develop relationships with internal and external customers and suppliers and provide customer service support.

Manage daily issues regarding order processing and delivery process.

Follow up with internal and external customers to ensure prompt payment of receivables.

Maintain accurate credit files and collection files. Maintain electronic collection notes for each customer account.

A majority of the work is accomplished utilizing phone and email communications.

Audit accounts every quarter to make sure all practices are being met at the highest standard.

PNC Bank Dec 2008- Sept 2013

Sr. Default Data Specialist III

Analyzing Credit/Property Reports, Loan Modifications, Settlements, Foreclosures and Short Sales. Attempt to find the best resolution for the Customer and Vendor for all E*TRADE and PNC Mortgages. Analyze Property Cost, Loan Value Ratio to make sure that all Parties involved come to a Profitable Resolution.

Trained in Federal Guidelines for Fair Debt Practices, In all Bank training required.

Trained in Federal Programs such as Hafa, Hamp, 2MP, Harp.

Debt Recognition for all charged off Accounts.

Checks, Voluntary/Involuntary Debits, Document verification for Loans and County filing to see if Real Estate is secured, Advanced Computer Knowledge and Data entry.

Golden Ventures, Northeast Billing Office Sept 2005- Dec 2008

Business Office Coordinator. /Sr. Private Collector Specialist

Identify and Initiate progressive collection action on Delinquent Private Account balances.

Participate in as needed conference calls discussing High Risk Accounts, Train all New Hires in Private Collector Position and Data entry.

Communicate with Facilities, Families, Attorneys and all levels of Management to determine the best outcome for all Parties involved.

In charge of 9 Facilities and Staff.

Treasury Management Skills, Medicare/Medicaid/Insurance Billing, PeopleSoft.

Aging Reports, Applying to Government Agencies, AR/AP.

Molyneaux Tile and Carpet Aug 2002-Aug 2005

Project/Service Coordinator:

Invoicing, Customer Service, Inventory Control, Scheduling.

Vehicle Maintenance and Registration.

Spreadsheets, Data Entry, Account Payables and Receivables, Blueprint reading, Filing Claims, Job Costing.

Education:

High School Graduate.

Technical Skills:

Microsoft Office Products, People Soft, ERP Systems, AS400. Fox Pro, Cacs, RMS, CMS, Lotus, SAMS ITDA, Main Frame, Oracle, SAP, Promise and Great Plains.



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