Scott D. Ketchum

**** ****** ****.

Unit ****

Boca Raton, FL 33428

860-***-****

OBJECTIVE

To obtain a challenging position with a progressive organization that utilizes my strong skills, training and hands-on-experience.

SKILLS SUMMARY

• Customer Service

• Administrative Support

• Inventory Management

• Training & Supervision

• Data Entry/Records Management

• Meeting & Event Coordination

• Quickbooks, Word, Excel

EXPERIENCE

Assistant Property Manager / Clerical, Van Horst General Contractors/Ritz Grande Apartments - Hartford, CT 2012- March - June 2017

Responsibilities include:

• QuickBooks, Receive payments, Pay bills

• Answer Phones, Complainants

• Delegate maintenance

• Light repair work

• Showing Apartments

Electronics Associate, Sam’s Club - Newington, CT 2011- December - July 2012

Responsibilities include:

• Customer Service

• Retail

• Stocking

• Pricing/Scanning

Paradies Shops, Warehouse Associate - Bradley Airport Windsor Locks, CT 2011 - June - December

Responsibilities include:

• Customer Service

• Retail

• Rotation

• Receiving

• Stocking

• Pricing/Scanning

Seasonal inside Gardening Customer Service Associate, Lowe’s - Cromwell, CT 2011- March - August

Responsibilities include:

• Customer Service

• Retail

• Rotation

• Sales

Van Horst General Contracting, Temp. Amin. - East Hartford, CT 2010- January - November

Responsibilities include:

• Customer Service

• Calling town halls for building permit info

• Store walk through and identify problems

• Take video of inside and outside of the stores

Analyst, Aetna - Windsor, CT 1992 - November 2009

Responsibilities include:

• Managed relationships and services between the Windsor Service Center and numerous vendors, such as, Eurest, Avaya, BKM, Initial, Iron Mountain, Xerox, Kodak, Grubb & Ellis, and Aetna IT.

• Coordinated all activities to transition office employees to a work-at-home arrangement, which included ordering home office furniture, coordinating telephone & broadband services, providing training, and working closely with the management staff to ensure department needs are met.

• Administer office supply process for over 240 office and work-at-home employees while adhering to financial budget challenges.

• Handled all employee move activities for the department.

• Perform the role of Business Continuity Plan Coordinator for the Windsor Service Center which included assisting management staff to create, maintain and test the disaster and recovery plans.

• Arranged hospitality services for department functions and customer visits.

• Managed company sponsored initiatives, such as, Blood Mobiles, Flu Clinics and various fund raisers.

• Handled various claim activities such as, routing claim bins, processing mail and back-end imaging through the ECHS system.

• Handled set-up and troubleshooting for the majority of services and products.

Business Facility, Aetna

Supervising staff, managing supplies, working in partnership with building management, and organizing moves. Accomplishments:

• Successfully coordinated a 1,500 employee from Windsor to Hartford

• Material Handler & Catering, Aetna

Responsibilities included processing inbound and outbound mail and supplies for the department.

Food Service & Catering, Aetna

Responsibilities included catering for business meetings as Executive Dining Room Waiter for all levels of Management and the Board of Directors.

Food Service & Catering, Aetna

Responsibilities included food preparations, grill cook, salad bar and cashier, included catering for business meetings within the Aetna facility.

Frozen Food Department Head, Heartland Food Stores - Wethersfield, CT May 1990 - October 1994

Responsibilities included purchasing of all frozen food products ($1 Million Volume), processing of all department invoices, weekly price changes, set-up department displays, stock rotation. Accomplishments:

• Increased sales volume from previous Department Head.

• Promoted from Assistant Deli Head to Frozen Food Department Head.

Assistant Deli Department Head/Clerk, Heartland Food Stores -Newington, CT December 1982 - May 1990

Responsibilities included over-seeing department in the absence of the Department Head, customer service, ordering of department inventory. Accomplishments:

• Promoted from part-time Deli Clerk to full-time Deli Clerk.

• Given responsibilities of Assistant Deli Department Head.

EDUCATION

Aetna Education

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

• Business Conduct & Integrity

• Diversity

• Business Continuity Planning

• Fire Warden Training

• Time Management

E.C. Goodwin Technical School - New Britain, CT September 1982 - June 1984

• Graduated Studies in Food Service

New Britain High School - New Britain, CT September 1978 - June 1982

• Graduated General Studies

PERSONAL REFERENCES

• David Saling, ac1xhz@r.postjobfree.com, 860-***-****

• Peter Braunfield, ac1xhz@r.postjobfree.com, 860-***-****

• Linda Cox Milavsky, ac1xhz@r.postjobfree.com, 860-***-****

• Monica Soto, ac1xhz@r.postjobfree.com, 860-***-****

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