Customer Service Management

James C. Williams

Atlanta, GA ***** H: 678-***-**** ac1xhx@r.postjobfree.com

Full-Cycle Recruitment Sourcing Strategist

Dynamic and diverse full cycle recruiter with the natural ability to formulate loyal and lasting relationships with clients and employers. Sharp business minded individual consistently matching talented and qualified candidates with employers creating favorable climates for both parties.

Relevant Skills

Candidate Screening / Behavior-based Interviewing / Applicant Tracking Systems / Consulting / Taleo / Hirevue/ Social Media Recruiting / Candidate Sourcing/New Joiner Hiring/Candidate Relationship Management/ Diversity and Inclusion / Cold Calling

Experience

Accenture – Recruitment/Sourcing Specialist - Accenture Technology 03/2015 – 8/2017

●Developed, hiring, and sourcing strategies across the Accenture Technology organization, with emphasis in SAP, talent & organization, digital, energy & utilities, cybersecurity, banking/finance, mergers & acquisition, and operations.

●Executed full-cycle recruiting: sourcing/candidate generation, cold calling, marketing, research, interviewing, assessments, presentation, negotiation and closing.

●Utilized, LinkedIn, Avature, CareerBuilder, Taleo, Dice, Bullhorn Reach, Exalead, Career Fairs, Twitter, Facebook, The Ladders, x-ray searches, candidate/client referrals, and numerous other networking and search tools to identify qualified professionals

● Managed active pipeline of 200+ candidates for future opportunities.

●Performed Talent Acquisition Planning with Hiring Managers and provides consultation to make effective hiring decisions.

●Maintain strategic relationships with key business partners, including human capital partners, senior business leaders, diversity, campus, and veteran recruiting teams, and the talent acquisition group to attract and hire top quality talent.

●Prepared relevant souring data to support individual and team goals for senior management.

Open Systems Technologies – Technical Recruiter 02/2014 – 3/2015

●Provided full life cycle recruiting solutions for contract, contract to perm and direct hire openings within client organizations on a national basis, utilizing advanced internet sourcing techniques, networking, user group participation and cold calling in high volume environment.

●Developed and implement comprehensive recruitment strategy to fulfill client needs.

●Created all job posting descriptions based on thorough understanding of job requirements.

●Recommended recruitment strategies to management based upon job trends and market analysis.

●Prioritized and managed multiple job requisitions based upon hiring manager relationships, external competition, skill set and geography.

●Identified active and passive candidates and successfully build pipeline of candidates meeting specific client requirements.

●Managed candidate interview process including scheduling, interview preparation, coaching, negotiating, presenting offers and on boarding procedures.

●Updated candidate / position in appropriate applicant tracking systems (Bullhorn).

The Philadelphia Inquirer – Customer Service Agent (5 Month Contract) 05/2013 - 10/2013

●Communicated with 80-90 customers daily by phone in an inbound call center environment to resolve billing discrepancies while cross selling multiple products & services.

Good Samaritan Home Care Solution – Recruitment Specialist 06/2012 - 05/2013

●Developed recruiting strategies designed to identify qualified candidates through various recruiting tools.

●Served as a brand ambassador to expand GSHCS internal & external footprint at career fairs across the region.

● Create job descriptions and post them online.

●Managed the submission, interview and confirmation process.

●Negotiated pay packages and contract terms.

●Established and maintain strong relationships as travel nurse’s main point of contact for duration of assignment, and retain them for future contracts – including weekly check-in calls, contract extension negotiation, day to day assignment management

Booz Allen Hamilton – Consultant - Technology Capability Team 01/2007 - 08/2011

●Work directly with federal clients to support site clean-up, investigation and litigation activities.

Education and Training

The Pennsylvania State University– Bachelor of Arts in Telecommunication

University Park, PA - August 2006

AIRS SearchLab 13.0 Course

Advanced Internet Sourcing Techniques sponsored by Monster.com

FIRST (Fundamental Internet Recruiting Search Techniques)

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