CARLOS D. BOHANON ac1xce@r.postjobfree.com (M) 832-***-****

PROFESSIONAL PROFILE

A highly effective Senior Quality Management Executive who meets challenges skillfully and creates positive change. A high-energy leader with a performance history of performance improvement, and bottom line impact. A detail-oriented problem solver with the ability to develop and lead organizations to achieve outstanding results in complex, challenging, and rapidly-changing business environments.

BACKGROUND SUMMARY

More than twenty-five years of Quality Leadership and Performance Improvement Management includes:

Performance Metrics Design

Safety Management Systems

QMS Management

Process/Value Stream Mapping

Product Sourcing

Quality Management

Change Management

Leadership Development

Multi-Site Operations

Lean Manufacturing Principles

Six Sigma Processes

Statistical Process Analysis

Employee Development

Strategic Planning

Root Cause Analysis

Budgets / Forecasts

Inventory Management Systems

Operational Excellence

ACCOMPLISHMENTS (experience across the enterprise)

Led a diverse team of shared resources (Pipeline Safety Management System, Operator Qualifications, Human Performance Development and Field Training, Document Management Services, Lean-Kaizen Project Deployment & KPI Dash Boarding) providing key services across the national footprint.

Transformed safety’s annual corporate Operations’ training into a quarterly regional process

Led development of centralized document management tools & processing of 8000 documents

Championed Lean Office - training 95 employees, saving $52 MM

Provided turn-around leadership to power distribution EPC operation. Delivered the ACE Advantage: QA (Auditing, Field Service, ISO/QMS, & Document Control); QC (Inspections, Quality Improvement Teams); QE (Performance/Acceptance Testing & Project Management).

Developed Quality Road Map improving quality levels from 2.9 to 5 Sigma, raising CSAT 24%.

Turned around ISO probation eliminating 14 non-conformances, achieving recertification

Designed and developed UL & ANSI performance testing meeting Category 3 Hurricane stress

Mitigated customer returns saving corporation $6 MM in warranty cost

Drove quality improvement in design (DFR/DFM), repairs (rework & cycle time reduction) and manufacturing operations (defect elimination & workmanship pride). QMS leader, managed audits, operational rhythms, KPI’s and auditor compliance. Conduct root cause analyzes using Apollo RCA.

Mentored 5 Green Belts (Electrical and Mechanical Development Engineers) using DMAIC

Increased First Time Yield for Repairs 41% total (US, Canada, Scotland and China)

Managed 13 US auditors at three sites, identifying findings and driving improvements through RCA

Consult with RFID on Operational Excellence focusing on quality & reliability for Supply Chain, Aviation, Pharmaceutical and Health Care customers. Drive Enterprise Lean Sigma using MDI (Managing by Daily Improvements); VSM-Value Stream Mapping, Gemba Walks, Zero Defects, Poke-Yoke and FMEA.

Improve effectiveness of manufacturing IT and Operational processes w/ QMS saving $30MM.

Led ISO registration & ongoing QMS, supporting FDA approvals as Management Representative

Install quality methodology for sampling, screening, Lean and zero defects.

Led SAP enterprise resource (ERP) training deployment for 432 employees - 8 branches throughout OK, AR and TX impacting $141 MM; Led change management efforts identified by corporate; time studies driving process improvement & introduced a new CAPA system (NovaTek).

Drove 19 Cost Reductions, planned savings of $2.75 MM, achieving $3.18 MM for a 116% return

Install and roll out process improvement through standardization of SAP district wide

Championed redesign of customer satisfaction/loyalty process

ACCOMPLISHMENTS (experience across the enterprise)

Managed customer satisfaction at 54 mid-western Homeland Security airports. Developed national Total Customer Satisfaction Program (expectations and perceptions). Manage implementation & deployment for Call Center & National Operations per AS9100/ISO & FAR 45 compliance supporting multiple site audits.

Authored quality manual per AS9100/ISO 9001 constraints to contract requirements w/ Boeing

Reduced ambiguity among 10 regions consolidating 197 processes into 54 national standards

Responsibilities expanded to encompass 439 USA Federalized airports quality systems

Developed product design validations encompassing electrical, mechanical and firmware testing for QA. Designed and built HVAC qualification valve test fixtures for Asian (China) supply partners. Led controller reliability testing along w/ error proof work-cells for Focus Factory PCBA.

Developed reliability calculations for Fire & Safety modeling of dampers to new 9/11 Fire regulations

Led product verifications/validations at the design, manufacturing, and product testing levels

Conducted 6 Sigma study for error reductions resulting in $450K savings

Semiconductor Development and Manufacturing details: (Divisional and Site focused)

Provided divisional Supplier Quality, leading defect analysis efforts and supplier performance. Project Manager for Performance Excellence teams using Malcolm Baldrige National Quality Award. Managed, benchmarking relationships, QS9000 and ISO 9000 compliance, program budgets, documentation system.

Led site training plans for IS9000/QS9000/TS16949, Customer Response, 8D Corrective Actions

Developed Supplier metric Scorecard (Internal QA, Delivery, CONC & Failure Analysis Response)

Reliability and Quality program management customer advocate for northeast customers: IBM, EMC, Compaq/Digital, 3COM, Quantum, Cisco, Lucent and Cabletron. Managed and led corrective actions.

Program Manager for 3 manufacturing sites (2700 employees) influencing $660 MM in revenues

Improved Motorola’s customer score card ratings with IBM - first year by 54%

Reliability & QA program management for 32 new RF products. Lab manager. Reduced time to market, developed reliability qualification strategies & environmental stress methods for GaAs/CMOS RFIC & Power Amplifiers. Led vendor 6-sigma characterization reducing material variation. Qualified PCBA’s.

Led training w/ Asia (Korea, Japan, Twain &China) quality, reliability & failure analysis

Program Manager for RF product transfers supporting startup of new Paju, Korea facility

Implemented vendor management of incoming materials quality for: silicon, metal deposition targets, gases, chemicals, reticules, Spin On Glass, Chemical Mechanical Polishing consumables and quartz.

Led areas in training and deployment of ISO requirement preparing for certification readiness

Championed, site’s particle measurement for FAB reporting

Led design assurance developing and researching qualification techniques for 42 VLSI CMOS products driving quality assurance in Design, Product, Test, Assembly, Manufacturing and Package engineering. Developed “Qualification-by-Design-Methodology” (QBDM), reducing time to market of products.

Authored technical paper on infrared thermal studies for Hot Spots on IC's and packaged parts

Principle investigator for Hot Spot reliability on Alpha Chip

WORK HISTORY

eWave Technologies, LLC – Operations Excellence Consultant 1/2008– Present

CEO, President (Houston, TX)

Energy Transfer Partners – SXL Oil and Gas Pipeline 7/2013 – 11/2016

Director of Process Improvement (Houston, TX)

Lectrus Corporation 4/2012 – 5/2013

Site Quality Manager (Houston, TX

General Electric Corporation – Oil and Gas; (Vendors & Mergers) 2/2010 – 7/2012

Quality Leader America (Sugar Land & Conroe TX, Lafayette, LA & other NA DT sites as needed)

eWave Technologies, LLC – Continuous Improvement Consulting 1/2008 – 2/2010

Operational Excellence Partner- (Allen, TX)

Plant Quality Manager - RFID, Avery Dennison - (Clinton, SC)

Siemens Government Services & Building Automations (Homeland Security; Field Maintenance)

District Field Service Quality Manager (Irving, TX) 2/2002 – 1/2008

Corporate Quality Assurance Manager

Midwest Regional Service Quality Manager

Manufacturing Quality and Reliability Consultant

Semiconductor Development and Manufacturing (Motorola, Fairchild, DEC) 1981 – 2002

Process and Methodology Quality Manager (AZ, MA, NY & IL)

Manufacturing Field Quality Manager

Principal Quality Engineer

Senior Reliability and Quality Staff Engineer

Senior Design Assurance Engineer

Reliability Engineering Supervisor and Failure Analysis Laboratory Supervisor

EDUCATION -

Balance Score Card KPI Professional; PUMP KPI Certified;

GE 6-Sigma Black Belt; ASQ Green Belt; Villanova Lean 6 Sigma

RCA - Apollo Root Cause Analysis; High Performance Leadership

MS, Management, Lesley University, Cambridge, MA

BS, Electronics Engineering Technology, DeVry University, Phoenix, AZ

Lab/Shop Skills -

Reliability & Failure Analysis; ASTM/MIL/API/AWS; Semiconductor Chemistry

Environmental testing using temperature, voltage, liquid and air mediums

Research Experience -

Customer Loyalty & Satisfaction; Microelectronics hotspot imaging; Interned at Mare Island Naval Shipyard in QA, Battery Lab, Chemical and Electrical Repair

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